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Customer Service Manager

Valencia, California, 91355, United States
May 28, 2010

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***** ******* ***** . ********, ** 91355 . 661/ ***-**** . Cell 951/ ***- ****


A position in Management, which will use my strong background in finance,

information systems and sales/marketing to help set and achieve production

and profit objectives.


. Extensive knowledge in all aspects of business operations with emphasis

in financial statement preparation, budgeting, strategic planning,

forecasting, financial analysis & reporting, monthly/year-end closing,

variance analysis, account reconciliation, inventory, auditing, tax

compliance, A/P, A/R, insurance, cash management, fixed assets, MIS

administration, payroll, 401K and human resource administration.

. History of cutting costs, improving productivity, and maximizing


. Strong management skills with the ability to develop and motivate loyal,

cohesive, and productive work teams.

. Unique ability to clearly articulate a problem and provide viable


. Proficient in Great Plains, FRX, MAS90, Lawson, Platinum and



IMG Inc.

2003 to 2009

Finance/Accounting Manager

. Designed and implemented changes to the billing and processing procedures

of all prepaid contracts which reduced the amount of time required to

maintain these accounts by 90%.

. Reduced the time required to complete the preliminary closing by 5 days.

. Implemented cross-training and documented procedural guidelines which

improved productivity 5%.

. Identified and corrected errors of over $300K in the LTD depreciation

calculated by the fixed asset software.

. Successfully contested claims by the City of Los Angeles for a 15%

business tax increase.

. Created a monitoring system which reduced the amount of outstanding

receivables by over $100K.

. Designed and implemented a software application which both increased the

accuracy and reduced the amount of time required to apply cash

receivables by 70%.

. Researched, identified and made corrections of over $400K to the amount

of items reported for property tax purposes.

. Supervised the conversion to a VCI billing system.

. Restructured the monthly closing process, resulting in a more efficient

retrieval process for analysis.

. Administered the Great Plains/FRX accounting software systems.

Premiere Radio Networks

1997 to 2002

Director of Financial Planning/Assistant Controller

. Directed the preparation, review and consolidation of a multi-division

$300M Budget.

. Administered the financial functions of the publishing & merchandise

entities, including inventory.

. Designed and implemented numerous forecasting models resulting in a more

timely and accurate flow of information.

. Created analytical programs to monitor the performance of each division.

. Monitored budget and prior year information for variances and

recommendations for improvements.

. Prepared weekly booked to bill report to actual billing.

. Administered the Lawson accounting software system.

. Reviewed and commented on new properties for development

. Restructured the monthly closing process, resulting in a more efficient

and accurate flow of financial information and retrieval for analysis.

. Supervised the conversion to a Lawson fixed asset system.

. Negotiated contracts/leases resulting in savings of over $1M.

. Managed all merchant-banking relationships. Handled all treasury,

insurance and tax matters.

. Supervised a staff of fifteen, including accounts receivable, accounts

payable, payroll and general ledger.

. Developed a program for monitoring all intercompany transactions.

Stephan A. Schneider

Integrated Components Source

1995 to 1997


. Directed the financial and human resource functions.

. Maintained all banking matters and implemented Employee Benefit & 401 K


. Designed and implemented a budget model.

. Researched and wrote an informative and professional Employee Benefit


. Implemented a cash forecasting model.

KZLA/KLAC/Shamrock Broadcasting

1993 to 1995

Financial Manager

. Developed annual budgets, forecasts and credit/collection systems.

. Administered human resource functions.

. Designed and implemented a forecasting system that enabled management to

project year-end expense within 2%.

. Supervised the conversion to a MAS90 accounting software system.

. Developed an EEO hiring and monitoring procedure manual.

CAD Micro Systems

1991 to 1993


. Administered the financial and purchasing functions.

. Maintained all banking matters.

. Improved customer service and increased profit margins 15% by developing

a contract administration system.

. Administered the Platinum accounting system.

. Extensive involvement in the evaluation of job costing software.

. Researched and wrote a professional procedure manual.


1989 to 1991


. Primarily responsible for the financial, data processing and labor

relations functions.

. Instrumental in negotiating a union contract.

. Supervised the conversion to an AS400 accounting software system

. Restructured an entire credit & collection system, resulting in a

significant increase in cash flow.

. Increased operating profit 10% by restructuring an entire accounting


. Extensive experience in due diligence process.

Additional four years experience in internal auditing and business

management for a restaurant chain (128 stores) and a television station,

both in Ohio.


Ohio State University

Bachelor of Science Degree received in Business Administration/Accounting


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