Customer Service Manager

Kathryn Jones

**** *. **** **

Mesa, AZ *****

480-***-**** home

480-***-**** cell

******.*****@*****.***

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Objective

Position as a Surgery and Anesthesia Services Scheduler.

Abilities

Over 10 years in customer service

Great computer skills.

Excellent phone etiquette.

Employment History

2009 - 2010 Athens Regional Medical Center

Surgery and Anesthesia Services Scheduler

Duties included: Scheduling OR time for surgery and anesthesia services.

Managing and distributing the next day's OR schedule. Working with the

charge RN to answer any incoming calls to the OR, making sure the OR board

is update and accurate. I was also in charge of inputting the information

off of the OR chart into the computer system so the hospital could charge

the patient's account. I also handled the payroll for the OR scrub techs

and RNs.

2003 - 2010 Michaels

Arts & Crafts Department Manager

Duties include: Opening and closing the store, and planning out projects

for the day. As manager I assigned tasks to employees, made sure they were

able to complete the tasks in the allotted time, and give them help if

needed. As a department manager I was in charge of making sure my

department is well stocked, and that any changes to my areas are done on

time and correctly.

2000 - 2003 Books Galore

Sales clerk and Cashier

Duties include: Opening and closing the store. Throughout the day I

greeted customers, helped them find product, and ring up their sales.

Between customers I straightened the store and kept up with the internet

book sales.

1998 - 2000 Per Se

On-Site Billing

I was the liaison between the billing office and the anesthesia account.

My duties included filing, some payroll, and checking to make sure all

billing records were filled out fully and correctly, and then send the

billing records off to the billing office.

Education History

Graduated high school at Bradshaw Mountain High in Prescott Valley (1989-

1993

Mesa Community College (1993-1995)

University Of Georgia (1998-2003), received a Bachelor of Business

Administration in Risk Management and Insurance

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