Medical Customer Service
Resume:
Tempestt Garner
*** ***** **** ****** #* Belleville, Illinois 62220 618-***-****(618)402-5791
Objective
Seeking a position for a reliable individual who is educated and has a strong work ethic.
Qualifications:
Answer telephones
Greet patients
Update and file patient medical records
Fill out insurance forms and schedule appointment
Arrange for hospital admission and laboratory services
Handle billing and bookkeeping
Taking medical histories record and record vital signs
Preparing patients for examination and assisting the physician during the examination.
Collect and prepare laboratory specimens or perform basic laboratory tests on the premises
CPR Certified
Education
St. Louis College of Health Careers St. Louis, Missouri
Specific Studies May 2007
Graduate June 2008 with Medical Assistant Diploma
Southwestern Illinois College, Belleville, Illinois
General Studies May 2005 and January 2006
Related Courses
And Skills:
Survey/Anatomy & Physiology I Theory
Survey/Anatomy & Physiology I Lab
Medical Terminology
Ethics
Fundamental Skills Theory
Fundamental Skills I Lab
Microcomputer Concepts Lab
Medical Office Procedures
Survey/Anatomy & Physiology II Theory
Survey/Anatomy & Physiology II Lab
Fundamental Skills II Theory
Fundamental Skills II Lab
General Psychology
Medical Assistant Externship
Employment:
ProActiv Solutions
March 2010 Present
Customer service, register operation, shipment processing, maintain racks and overstock, price changes,
basic housekeeping, store opening & closing.
Convergys
October 2009 January 2010
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures . Listen
attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and
confirm understanding of requirements or problem. Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed. Prepare
complete and accurate work and update customer file. Attention to detail, good listening and responding skills,
and must be flexible with the ability to adapt to changes quickly and think conceptually. Ability to perform
light hand activity work at a computer/telephone station in an office environment.
Southern Illinois Healthcare Foundation
Belleville Family Practice
January 2009-July 2009.
Perform many administrative duties, including answering telephones, greeting patients, updating and filing
patients’ medical records, filling out insurance forms,
handling correspondence, scheduling appointments, arranging
for hospital admission and laboratory services, and handling billing and bookkeeping.
Clinical duties include taking medical histories and recording vital signs, explaining treatment procedures
to patients, preparing patients for examination, and assisting the physician during the examination.
All Staff Nursing
July 2008- January 2009
Perform many administrative duties, including answering telephones, greeting patients, updating and filing
patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments,
arranging for hospital admission and laboratory services, and handling billing and bookkeeping. Clinical
duties include taking medical histories and recording vital signs, explaining treatment procedures to
patients, preparing patients for examination, and assisting the physician during the examination.
Alta Premier Health Services
February 2007- May 2008
Perform many administrative duties, including answering telephones, greeting patients, updating and filing
patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments,
arranging for hospital admission and laboratory services, and handling billing and bookkeeping. Clinical
duties include taking medical histories and recording vital signs, explaining treatment procedures to
patients, preparing patients for examination, and assisting the physician during the examination.
Contact this candidate