Shannon M. Williams
**** ********** ****** *** *******, CA 90019
601-***-****. ******************@*****.***
Education Jackson State University, Jackson, MS
Bachelor of Arts in Communication Studies August 2008
Option in Organizational Communication
Related Coursework: Speech Arts,
Organizational Communication, Interpersonal
Communication, Intercultural Communication,
Seminar in Speech Communication,
Listening, Rhetorical Criticism, Analysis of
Communication, Persuasion, Protest
Rhetoric, Public Speaking, Small Group
Discussion, Non Verbal Communication,
Objective Creative Writing, Literature of Science,
and Training the Speaking Voice.
To obtain a position that allows me to
maximize my multilayer of management skills,
marketing skills, customer service skills,
and successful track record in
communications.
Projects Researched and presented a report on the
organizational structure of various
companies. Completed a research project on
superior/subordinate communication. Created
a marketing campaign for Capitol City
Beverages/ Miller Lite.
Experienc Center Communications Administrator/Hair 07/2009-Prese
e Club for Men and Women Beverly Hills, CA nt
Performs as the principal point of contact
for all day to day operations.
Coordinate appropriate reviews of human
resources communication materials
(compliance, technical, editorial, client,
vendor etc).
Coordinates appointments with the Stylists
and Sales Consultants.
Communicates daily tasks to stylist and
Consultants.
Assist consultants in developing
communication strategies and work plans by
editing, proofreading, and composing initial
drafts documents.
Manage client's accounts on a daily basis.
Handles the invoicing of clients for the
center, collecting fees when required,
handling payments and bank deposits.
Handles accounts payable and accounts
receivables.
Created a monthly team building exercise to
increase effective communication among
employees.
Effectively prioritize and manage individual 01/2008-01/200
assigned tasks independently, delivering 9
work on time and within budget.
Develop effective, accurate, and timely
employee communication material at the end
of each day.
Marketing Communications/Public Relations
Internship, Capitol City Beverages Marketing
Company, Jackson, MS
Provided analytical and technical support
including data retrieval and statistical
analysis associated to investigate on topics
approved by Management.
Prepared reports of findings, illustrating
data graphically and translating complex
findings presentations and written text.
Measured the effectiveness of marketing,
into advertising and communications programs
and strategies.
Identified and monitored competitors and
researched the market conditions.
Consistently met deadlines and exceeded
expectations.
Created new marketing strategies and helped
plan events.
Demonstrated flexibility and commitment to
change and learning.
Worked diligently and creatively to initiate
and launch new information.
Served as a liaison between local businesses
and clubs to improve communications channels
and financial support.
Managed to work diligently in a fast paced
work environment.
Helped to maintain and build customer
relationships.
Drafted questions for basic surveys,
including assessing key communications
vehicles for focus groups.
Prepared first draft of group reports,
highlighting key findings.
Sales Supervisor /Lens Crafters North Park 06/07 to
Mall, Ridgeland, MS 06/2009
Managed Eyewear Consultants
Taught, supervised, and trained others using
easy-to-understand concepts and hands on
experience.
Promoted sales and consecutively meet
required sales goals. Input patient's
prescriptions and personal information into
database.
Recommended different types of eyewear and
lens material according to patient's
prescriptions.
Actively listened to determine and responded
to customer needs.
Assertively worked to meet and fulfill
customer requests.
Handled customer concerns responsively and
attentively.
Specialized in Consultative selling.
Recorded and communicated daily internals.
Identified and met daily and long term
financial goals.
Performed as the top selling Consultant for
six consecutive months.
AmeriCrops Administrative Assistant, 09/03 to
Jumpstart Jackson State University, Jackson, 09/06
MS
.
Set up conferences and meeting, prepared
notes, charts, pamphlets and etc. of topics
to be discussed, attended meetings and
conferences, and prepared report of
proceedings.
Received and controlled mail, created and
administered mailing lists, and suspended
items, routing them directly to the
appropriate personnel and department.
Ordered and maintained all of the
organization's supplies, texts, props, and
etc.
Transcribed and maintained Oral Histories.
Served as a liaison with Jackson State
University's departments and staff, outside
agencies, and the general public; Conversed
with the department's internal/external
clientele via internet, in person, by
telephone.
Utilized various computer applications and
software packages; entered data, generated,
designed, maintained, and utilized data to
develop reports using spreadsheet software;
created, formatted, and revised charts,
graphs, flowcharts, worksheets, booklets,
brochures, and forms.
Organized and maintained files, records,
manuals, handbooks, and other related
materials. Made travel arrangements,
including transportation, hotel, and vehicle
rentals. Reconciled and processed travel
vouchers, collected receipts, and reported
spending of our budget.
Provided high level administrative
assistance to the AmeriCrops
Organization; maintained appointment
calendar for the department and scheduled
meetings and engagements.
Manager of Communications/ The Casting Home, 11/2002 to
Florence, MS 7/2004
Produced patient documentation for all
affiliates.
Planned, organized, and scheduled activities
to meet the goal of the nursing homes.
Created presentation to for prospective
patients and their family.
Drafted and edited all communication
materials in plain language for targeted
audiences using appropriate media utilizing
MS word, PowerPoint and, as appropriate,
HTML, and software for online media.
Communicated with state hospital and local
supports groups via emails, phone calls, and
letters in order to build cliental.
Organized visits for on site medical
attention.
Maintained patient's prescriptions and
medical history.
Designed an employee productivity
improvement incentive to raise team moral.
Compiled, sorted, and interpreted data.
Ensured that tasks were completed on time.
Created a comfortable living environment for
all patients.
Treated patients with dignity and respect.
Implemented activated to motivate patients
and employees.
Honors Jackson State University Dean's List
&Activiti Haley Barbour's Certificate of special
es recognition for Americorps services 2004
Jumpstart Creative Contribution Award
2004-2005
Jumpstart Certificate of Appreciation for
overall contribution Award 2004-2005
Member of Mississippi's Speech Communication
Association 2008
Computer
Knowledge Microsoft Word, Excel, Microsoft
WordPerfect, PowerPoint, Photo shop, MS
Office, Outlook, and Spreadsheet Software
Reference
s Available Upon Request