Customer Service Sales

Shannon M. Williams

**** ********** ****** *** *******, CA 90019

601-***-****. ******************@*****.***

Education Jackson State University, Jackson, MS

Bachelor of Arts in Communication Studies August 2008

Option in Organizational Communication

Related Coursework: Speech Arts,

Organizational Communication, Interpersonal

Communication, Intercultural Communication,

Seminar in Speech Communication,

Listening, Rhetorical Criticism, Analysis of

Communication, Persuasion, Protest

Rhetoric, Public Speaking, Small Group

Discussion, Non Verbal Communication,

Objective Creative Writing, Literature of Science,

and Training the Speaking Voice.

To obtain a position that allows me to

maximize my multilayer of management skills,

marketing skills, customer service skills,

and successful track record in

communications.

Projects Researched and presented a report on the

organizational structure of various

companies. Completed a research project on

superior/subordinate communication. Created

a marketing campaign for Capitol City

Beverages/ Miller Lite.

Experienc Center Communications Administrator/Hair 07/2009-Prese

e Club for Men and Women Beverly Hills, CA nt

Performs as the principal point of contact

for all day to day operations.

Coordinate appropriate reviews of human

resources communication materials

(compliance, technical, editorial, client,

vendor etc).

Coordinates appointments with the Stylists

and Sales Consultants.

Communicates daily tasks to stylist and

Consultants.

Assist consultants in developing

communication strategies and work plans by

editing, proofreading, and composing initial

drafts documents.

Manage client's accounts on a daily basis.

Handles the invoicing of clients for the

center, collecting fees when required,

handling payments and bank deposits.

Handles accounts payable and accounts

receivables.

Created a monthly team building exercise to

increase effective communication among

employees.

Effectively prioritize and manage individual 01/2008-01/200

assigned tasks independently, delivering 9

work on time and within budget.

Develop effective, accurate, and timely

employee communication material at the end

of each day.

Marketing Communications/Public Relations

Internship, Capitol City Beverages Marketing

Company, Jackson, MS

Provided analytical and technical support

including data retrieval and statistical

analysis associated to investigate on topics

approved by Management.

Prepared reports of findings, illustrating

data graphically and translating complex

findings presentations and written text.

Measured the effectiveness of marketing,

into advertising and communications programs

and strategies.

Identified and monitored competitors and

researched the market conditions.

Consistently met deadlines and exceeded

expectations.

Created new marketing strategies and helped

plan events.

Demonstrated flexibility and commitment to

change and learning.

Worked diligently and creatively to initiate

and launch new information.

Served as a liaison between local businesses

and clubs to improve communications channels

and financial support.

Managed to work diligently in a fast paced

work environment.

Helped to maintain and build customer

relationships.

Drafted questions for basic surveys,

including assessing key communications

vehicles for focus groups.

Prepared first draft of group reports,

highlighting key findings.

Sales Supervisor /Lens Crafters North Park 06/07 to

Mall, Ridgeland, MS 06/2009

Managed Eyewear Consultants

Taught, supervised, and trained others using

easy-to-understand concepts and hands on

experience.

Promoted sales and consecutively meet

required sales goals. Input patient's

prescriptions and personal information into

database.

Recommended different types of eyewear and

lens material according to patient's

prescriptions.

Actively listened to determine and responded

to customer needs.

Assertively worked to meet and fulfill

customer requests.

Handled customer concerns responsively and

attentively.

Specialized in Consultative selling.

Recorded and communicated daily internals.

Identified and met daily and long term

financial goals.

Performed as the top selling Consultant for

six consecutive months.

AmeriCrops Administrative Assistant, 09/03 to

Jumpstart Jackson State University, Jackson, 09/06

MS

.

Set up conferences and meeting, prepared

notes, charts, pamphlets and etc. of topics

to be discussed, attended meetings and

conferences, and prepared report of

proceedings.

Received and controlled mail, created and

administered mailing lists, and suspended

items, routing them directly to the

appropriate personnel and department.

Ordered and maintained all of the

organization's supplies, texts, props, and

etc.

Transcribed and maintained Oral Histories.

Served as a liaison with Jackson State

University's departments and staff, outside

agencies, and the general public; Conversed

with the department's internal/external

clientele via internet, in person, by

telephone.

Utilized various computer applications and

software packages; entered data, generated,

designed, maintained, and utilized data to

develop reports using spreadsheet software;

created, formatted, and revised charts,

graphs, flowcharts, worksheets, booklets,

brochures, and forms.

Organized and maintained files, records,

manuals, handbooks, and other related

materials. Made travel arrangements,

including transportation, hotel, and vehicle

rentals. Reconciled and processed travel

vouchers, collected receipts, and reported

spending of our budget.

Provided high level administrative

assistance to the AmeriCrops

Organization; maintained appointment

calendar for the department and scheduled

meetings and engagements.

Manager of Communications/ The Casting Home, 11/2002 to

Florence, MS 7/2004

Produced patient documentation for all

affiliates.

Planned, organized, and scheduled activities

to meet the goal of the nursing homes.

Created presentation to for prospective

patients and their family.

Drafted and edited all communication

materials in plain language for targeted

audiences using appropriate media utilizing

MS word, PowerPoint and, as appropriate,

HTML, and software for online media.

Communicated with state hospital and local

supports groups via emails, phone calls, and

letters in order to build cliental.

Organized visits for on site medical

attention.

Maintained patient's prescriptions and

medical history.

Designed an employee productivity

improvement incentive to raise team moral.

Compiled, sorted, and interpreted data.

Ensured that tasks were completed on time.

Created a comfortable living environment for

all patients.

Treated patients with dignity and respect.

Implemented activated to motivate patients

and employees.

Honors Jackson State University Dean's List

&Activiti Haley Barbour's Certificate of special

es recognition for Americorps services 2004

Jumpstart Creative Contribution Award

2004-2005

Jumpstart Certificate of Appreciation for

overall contribution Award 2004-2005

Member of Mississippi's Speech Communication

Association 2008

Computer

Knowledge Microsoft Word, Excel, Microsoft

WordPerfect, PowerPoint, Photo shop, MS

Office, Outlook, and Spreadsheet Software

Reference

s Available Upon Request

Contact this candidate