James E. Williams Jr.
Garner, NC 27529
abmqks@r.postjobfree.com
Objective: To obtain employment and the opportunity to grow within a
company.
Education: North Carolina Agricultural & Technical State University,
Greensboro, NC. BA of Science; Sports Science & Fitness Management,
December 2007. GPA: 2.7
Experience: HomEq Servicing, Loan Counselor, Raleigh NC 04/09-Present
. Taking Inbound and making outbound calls to resolve customer
delinquency on mortgage payments
. Updating and evaluating financial statements to arrive at the best
solution
. Using databases to perform skip-trace on accounts to locate
borrowers
American Income Life Insurance Comp, Agent, Raleigh NC 10/07- 06/08
. Sold life insurance policies by generating sales through leads
acquired by cold calling and face to face interaction.
. Recruited and interviewed individuals using internet job boards and
face to face interaction
. Managed sales agents on techniques & strategies to sell life
insurance.
Wal-Mart, Customer Service Specialist, Greensboro NC 03/05- 06/07
. Provided excellent customer service by determining the needs of the
customer and providing a solution to any situation in a timely and
effective manner.
. Managed the transactions of charge, check, and cash purchases
including returns and exchanges.
. Answered phone calls and relaying the proper information to the
caller
Skills: Skilled in Microsoft Office (Word, Excel, and PowerPoint), Typing
speed of 45wpm, Self- Starter, Ability to work with little or no
supervision.
References: Available upon request.