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Customer Service Life Insurance

Garner, North Carolina, 27529, United States
May 31, 2010

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James E. Williams Jr.

**** ********* **** **.

Garner, NC 27529

(919) *** -****

Objective: To obtain employment and the opportunity to grow within a


Education: North Carolina Agricultural & Technical State University,

Greensboro, NC. BA of Science; Sports Science & Fitness Management,

December 2007. GPA: 2.7

Experience: HomEq Servicing, Loan Counselor, Raleigh NC 04/09-Present

. Taking Inbound and making outbound calls to resolve customer

delinquency on mortgage payments

. Updating and evaluating financial statements to arrive at the best


. Using databases to perform skip-trace on accounts to locate


American Income Life Insurance Comp, Agent, Raleigh NC 10/07- 06/08

. Sold life insurance policies by generating sales through leads

acquired by cold calling and face to face interaction.

. Recruited and interviewed individuals using internet job boards and

face to face interaction

. Managed sales agents on techniques & strategies to sell life


Wal-Mart, Customer Service Specialist, Greensboro NC 03/05- 06/07

. Provided excellent customer service by determining the needs of the

customer and providing a solution to any situation in a timely and

effective manner.

. Managed the transactions of charge, check, and cash purchases

including returns and exchanges.

. Answered phone calls and relaying the proper information to the


Skills: Skilled in Microsoft Office (Word, Excel, and PowerPoint), Typing

speed of 45wpm, Self- Starter, Ability to work with little or no


References: Available upon request.

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