TRAVIS DEAN ECK
[pic] **** Spring Valley Rd. **** [pic] Farmers Branch, TX 75244 [pic]
406-***-**** [pic] abmqkk@r.postjobfree.com[pic]
SENIOR BUSINESS PROCESS ANALYST
SIX SIGMA BLACK BELT
Six Sigma Black Belt with verifiable year after year success achieving
improved financial and process related projects. Nationally recognized in
multiple professional associations for my achievements in project and
process improvements using Six Sigma, Lean, Kaizen and CAP (Change
Acceleration Process). Trained in a broad range of skills from Mediation,
Management, Facilitation, Project Management and Process Improvement from
reputable Universities and Professional Associations. Highly successful in
building rapport and developing key partnerships in cross functional teams
to achieve results on time and under budget. Relevant Projects include the
following:
Incentive and Reporting Redesign/ Business Contingency Plan/ CLO System
Implementation/ Flexible Staffing Matrix/ Quality Assurance Redesign
Funding/ Length of Stay Reduction Spine Surgeries/ ED Discharge Reduction
Project/ Inspector Coverage Recruitment Initiative
PROFESSIONAL EXPERIENCE
SENIOR PROCESS ANALYST CONSULTANT, Snelling and Snelling, Inc. 2010-Present
A recognized leader in the staffing industry.
Charged with the challenge of establishing a strong footing for a
struggling company in a competitive rich market, I was brought in by the
CFO to bring bottom line saving to key functional groups within the
organization. Major responsibilities and contributions included: Project
management, training development and facilitation for executive and front
line associates, financial analysis, business analysis and management.
Training
Development
Analysis
Resource
Allocation
Bottom-Line
Improvement
Deliverables
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SIX SIGMA BLACK BELT CONSULTANT, Providence Health & Services 2009-2010
Top 10 healthcare providers in the US - Everett Hospital Rank in the top
100 hospitals 4 years running.
Hired by the Sr. Direct of Operational Excellence for the Washington
Montana Region to serve as an expert within a highly successful and
nationally recognized hospital to evaluate and facilitate process
improvement projects. Functional areas of responsibility include project
discovery, mentorship, building rapport and eliminating constraints for
successful completion of projects.
Minimized
Risks
Documentation
Resource
Allocation
Bottom-Line
Improvement
Deliverables
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UNIT/OPERATIONS PROJECT MANAGER, Capital One Auto Finance
2006-2008
Top direct to consumer Auto Loan Company in the United States
Recruited by Senior Director of the funding department to create a project
plan to improve current QA score of 82% to company standard of 95%.
Functional areas of responsibility included: project development and
management, process improvement and test team management.
Minimized
Risks
QA
Improvements
Increased
Revenue
System
Implementation
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MANAGER OF OPERATIONS - Trinity Real Estate Solutions
2003-2006
Industry leader in inspection and risk assessments for the new home
construction industry
Personally asked to join the start-up company by both the President and
CFO. During my tenure growth exceeded 350%. Main responsibilities included
development of companies' dashboards, development of QA standards, employee
development, and process improvements.
Minimized
Risks
Vendor
Management
Improved
Industry
Knowledge
Increased
Customer
Satisfaction
PRIOR EXPERIENCE
Account Manager with CountryWide Home Loans / Leadership Roles for industry
leaders in Hospitality
PROFESSIONAL ASSOCIATIONS
International Society of Six Sigma Professionals / Member Project
Management Institute / International Project Management Association
TECHNICAL SKILLS
Advanced on all listed
Microsoft Office
SharePoint
Instantis
Project Place
GNOME Office
Lotus Notes
IGrafix
Minitab 15
CAP
Lean
Six Sigma
Agile
PMP
TQM
Meditech
Premier
EDUCATION
Master of Arts in Management
Dallas Baptist University [pic] 05-2003 to 12-2006
Bachelor of Arts and Science Communications
Dallas Baptist University [pic] 12-1999 to 05-2002[pic][pic][pic][pic]
. Led the organization in the development of an industry standard QA
process which included manufacturing like speed and accuracy.
. Personally developed a QA process and team that improved QA check from 1
month to post funding on a daily basis resulting in a QA score from 82%
to 97% in three months.
. Led a project that decreased the number of "stipulations" to be satisfied
to fund a car loan while maintaining and or reducing risks to the company
which increased revenue stream by $16M annually.
. Acted as Project Manager for the CLO System implementation which changed
the entire organizations way of doing a must be successful project with
missed milestones cost the company $1500.00 an hour but no milestones
missed.
. Personally developed SOP's for the companies' inspection schedulers
(production) group.
. Partnered in developing a "weed and feed" strategy that financially
rewarded better performing vendors and financial impacting poorer
performers.
. Led a project that auto assigned inspections and reduced the manual work
which resulted in a savings of 5000 man hours annually.
. Developed customer feedback forms to evaluate our customer's perception
and to identify what is important to them.
. Created project map that greatly improved understanding and expectations
which reduced projects length by 2 months.
. Developed a shared folder for the cross functional team to easily access
improving the teams understanding and facilitated faster and better
decision making.
. Used statistical tools to prioritize resources and eliminate cost
resulting in projects completed under budget.
. Combined financial saving for both projects resulted in a ROI of
$534,262.00 annually while improving customer satisfaction scores by.
. Patient wait time reduced for 3 departments, standardized processes
developed.
. Customized and created world class training in CAP and Work-Out
methodology to establish a process improvement culture.
. Developed a pricing model tool to assist senior management in product
pricing for current and future customers.
. Used statistical tools to prioritize resources and eliminate costs
resulting in projects completed under budget and ahead of saving
forecasts.
. Hard dollar savings during the first project resulting in a budget
reduction of 15% or $450,000 annually.
. Process improvement training and project oversight for 12 projects.