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Project Manager Six Sigma

Location:
Tulsa, Oklahoma, 74107, United States
Posted:
May 31, 2010

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****** DEAN ***

[pic] **** Spring Valley Rd. **** [pic] Farmers Branch, TX 75244 [pic]

406-***-**** [pic] **********@*******.***[pic]

SENIOR BUSINESS PROCESS ANALYST

SIX SIGMA BLACK BELT

Six Sigma Black Belt with verifiable year after year success achieving

improved financial and process related projects. Nationally recognized in

multiple professional associations for my achievements in project and

process improvements using Six Sigma, Lean, Kaizen and CAP (Change

Acceleration Process). Trained in a broad range of skills from Mediation,

Management, Facilitation, Project Management and Process Improvement from

reputable Universities and Professional Associations. Highly successful in

building rapport and developing key partnerships in cross functional teams

to achieve results on time and under budget. Relevant Projects include the

following:

Incentive and Reporting Redesign/ Business Contingency Plan/ CLO System

Implementation/ Flexible Staffing Matrix/ Quality Assurance Redesign

Funding/ Length of Stay Reduction Spine Surgeries/ ED Discharge Reduction

Project/ Inspector Coverage Recruitment Initiative

PROFESSIONAL EXPERIENCE

SENIOR PROCESS ANALYST CONSULTANT, Snelling and Snelling, Inc. 2010-Present

A recognized leader in the staffing industry.

Charged with the challenge of establishing a strong footing for a

struggling company in a competitive rich market, I was brought in by the

CFO to bring bottom line saving to key functional groups within the

organization. Major responsibilities and contributions included: Project

management, training development and facilitation for executive and front

line associates, financial analysis, business analysis and management.

Training

Development

Analysis

Resource

Allocation

Bottom-Line

Improvement

Deliverables

[pic][pic][pic][pic][pic]

SIX SIGMA BLACK BELT CONSULTANT, Providence Health & Services 2009-2010

Top 10 healthcare providers in the US - Everett Hospital Rank in the top

100 hospitals 4 years running.

Hired by the Sr. Direct of Operational Excellence for the Washington

Montana Region to serve as an expert within a highly successful and

nationally recognized hospital to evaluate and facilitate process

improvement projects. Functional areas of responsibility include project

discovery, mentorship, building rapport and eliminating constraints for

successful completion of projects.

Minimized

Risks

Documentation

Resource

Allocation

Bottom-Line

Improvement

Deliverables

[pic][pic][pic][pic][pic]

UNIT/OPERATIONS PROJECT MANAGER, Capital One Auto Finance

2006-2008

Top direct to consumer Auto Loan Company in the United States

Recruited by Senior Director of the funding department to create a project

plan to improve current QA score of 82% to company standard of 95%.

Functional areas of responsibility included: project development and

management, process improvement and test team management.

Minimized

Risks

QA

Improvements

Increased

Revenue

System

Implementation

[pic][pic][pic][pic][pic]

MANAGER OF OPERATIONS - Trinity Real Estate Solutions

2003-2006

Industry leader in inspection and risk assessments for the new home

construction industry

Personally asked to join the start-up company by both the President and

CFO. During my tenure growth exceeded 350%. Main responsibilities included

development of companies' dashboards, development of QA standards, employee

development, and process improvements.

Minimized

Risks

Vendor

Management

Improved

Industry

Knowledge

Increased

Customer

Satisfaction

PRIOR EXPERIENCE

Account Manager with CountryWide Home Loans / Leadership Roles for industry

leaders in Hospitality

PROFESSIONAL ASSOCIATIONS

International Society of Six Sigma Professionals / Member Project

Management Institute / International Project Management Association

TECHNICAL SKILLS

Advanced on all listed

Microsoft Office

SharePoint

Instantis

Project Place

GNOME Office

Lotus Notes

IGrafix

Minitab 15

CAP

Lean

Six Sigma

Agile

PMP

TQM

Meditech

Premier

EDUCATION

Master of Arts in Management

Dallas Baptist University [pic] 05-2003 to 12-2006

Bachelor of Arts and Science Communications

Dallas Baptist University [pic] 12-1999 to 05-2002[pic][pic][pic][pic]

. Led the organization in the development of an industry standard QA

process which included manufacturing like speed and accuracy.

. Personally developed a QA process and team that improved QA check from 1

month to post funding on a daily basis resulting in a QA score from 82%

to 97% in three months.

. Led a project that decreased the number of "stipulations" to be satisfied

to fund a car loan while maintaining and or reducing risks to the company

which increased revenue stream by $16M annually.

. Acted as Project Manager for the CLO System implementation which changed

the entire organizations way of doing a must be successful project with

missed milestones cost the company $1500.00 an hour but no milestones

missed.

. Personally developed SOP's for the companies' inspection schedulers

(production) group.

. Partnered in developing a "weed and feed" strategy that financially

rewarded better performing vendors and financial impacting poorer

performers.

. Led a project that auto assigned inspections and reduced the manual work

which resulted in a savings of 5000 man hours annually.

. Developed customer feedback forms to evaluate our customer's perception

and to identify what is important to them.

. Created project map that greatly improved understanding and expectations

which reduced projects length by 2 months.

. Developed a shared folder for the cross functional team to easily access

improving the teams understanding and facilitated faster and better

decision making.

. Used statistical tools to prioritize resources and eliminate cost

resulting in projects completed under budget.

. Combined financial saving for both projects resulted in a ROI of

$534,262.00 annually while improving customer satisfaction scores by.

. Patient wait time reduced for 3 departments, standardized processes

developed.

. Customized and created world class training in CAP and Work-Out

methodology to establish a process improvement culture.

. Developed a pricing model tool to assist senior management in product

pricing for current and future customers.

. Used statistical tools to prioritize resources and eliminate costs

resulting in projects completed under budget and ahead of saving

forecasts.

. Hard dollar savings during the first project resulting in a budget

reduction of 15% or $450,000 annually.

. Process improvement training and project oversight for 12 projects.



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