BRUCE WILLIAMS
Claymont DE **703
Telephone 302-***-****
CAREER OBJECTIVE: Sales Position
PROFILE:
Self motivated problem solver with proven leadership and collaborative
abilities. Enthusiastic and able to achieve rapport with prospects easily.
Business Competencies: Customer Service Sales, researching and solving
problems, listening, counseling, goal setting and team leadership.
EDUCATION:
University of Maryland: Eastern Shore
Major: Business Administration
Insurance Institute of Philadelphia
INS. 1 INS. 2 INS 3
WORK EXPERIENCE:
Mortgage Services Rep: Mortgage Services Wilmington Delaware 10/2009-
Present
Taking telephone inquiries and making outbound calls from and to
prospective client's looking to refinance their mortgages and for lower
mortgage rates. Retrieving client's credit reports, evaluate reports,
ordering appraisals, contacting possible lenders for lower rates that are
available. Compiling all documents to be signed and released to the
underwriting department.
Collections Agent: First National Services 10/2008-11/2008
Made outgoing calls to debtors to collect company's outstanding debt. Also
made payment arrangements with debtors and then processed computer entries
for the payment.
Loan Underwriter: MetroCom 4/2008-10/2008
Approved loan request by contacting customers by phone. Verified customers
employment, validated bank information and made payment arrangements with
the customer after the loan was approved.
Telemarketer: Effective Marketing, Inc. August 2006- October 2006
Handled Outgoing sales to Bellsouth customers for DSL product.
Sales/CSR: Colonial Penn Insurance Company 1999-2002
Received incoming calls from prospective customers. Completes sales from
calls received and processed applications. Problem solver with customers on
current accounts.
Sales/CSR: Atlantic Insurance Agency- 1996-1999
Processed applications for auto and homeowners insurance. Solved billing
and coverage problems with customers and insurance companies.
CSR- General Accident Insurance Company- 1990-1996
Researched and solved billing problems for customers. Provided policy
coverage information to customers
SPECIAL INTEREST: Attending Church, Reading, Bicycle
REFERENCES UPON REQUEST