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Sales Customer Service

Claymont, Delaware, 19703, United States
May 31, 2010

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***** ********

*** ******** *****

Claymont DE **703

Telephone 302-***-****



Self motivated problem solver with proven leadership and collaborative

abilities. Enthusiastic and able to achieve rapport with prospects easily.

Business Competencies: Customer Service Sales, researching and solving

problems, listening, counseling, goal setting and team leadership.


University of Maryland: Eastern Shore

Major: Business Administration

Insurance Institute of Philadelphia

INS. 1 INS. 2 INS 3


Mortgage Services Rep: Mortgage Services Wilmington Delaware 10/2009-


Taking telephone inquiries and making outbound calls from and to

prospective client's looking to refinance their mortgages and for lower

mortgage rates. Retrieving client's credit reports, evaluate reports,

ordering appraisals, contacting possible lenders for lower rates that are

available. Compiling all documents to be signed and released to the

underwriting department.

Collections Agent: First National Services 10/2008-11/2008

Made outgoing calls to debtors to collect company's outstanding debt. Also

made payment arrangements with debtors and then processed computer entries

for the payment.

Loan Underwriter: MetroCom 4/2008-10/2008

Approved loan request by contacting customers by phone. Verified customers

employment, validated bank information and made payment arrangements with

the customer after the loan was approved.

Telemarketer: Effective Marketing, Inc. August 2006- October 2006

Handled Outgoing sales to Bellsouth customers for DSL product.

Sales/CSR: Colonial Penn Insurance Company 1999-2002

Received incoming calls from prospective customers. Completes sales from

calls received and processed applications. Problem solver with customers on

current accounts.

Sales/CSR: Atlantic Insurance Agency- 1996-1999

Processed applications for auto and homeowners insurance. Solved billing

and coverage problems with customers and insurance companies.

CSR- General Accident Insurance Company- 1990-1996

Researched and solved billing problems for customers. Provided policy

coverage information to customers

SPECIAL INTEREST: Attending Church, Reading, Bicycle


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