Avis M. Betancourt
Cell Phone 404-***-****
abmqjx@r.postjobfree.com
Objective: A position in which my sales, marketing and service skills and
abilities will be utilized to achieve company and personal
goals in customer service, management and underwriting.
Summary:Detail-oriented, self-motivated professional with
excellent interpersonal skills to establish and maintain
positive relationships with customers and staff. Works well
both independently and as a strong team member.
Education:
Bachelor's Degree in Business Management, May, 2007
Shorter College, Rome Georgia
Property & Casualty License, March, 2000
Insurance School of Chicago, June 1998 - November 1998
Introduction to Property & Casualty Certificate, June 1998
Introduction to Claims Certificate, November 1998
Skills: Proficient in AMS and Segita agency management systems, all
modules of Microsoft Office including Word, Outlook, Lotus
Notes, Excel, Access and PowerPoint. Also proficient in
Publisher, TransAct Now and Internet utilization.
Experience:
January-2008- Present-Wachovia Insurance Services-Atlanta, GA
Personal Risk Manager
. handling and responding to product queries from clients
quickly, efficiently and accurately
. offering advice about existing products and promoting value
added services
. keeping abreast of market conditions and developments;
. building up detailed knowledge about the company's products
. delivering presentations to clients and representing the
business
. building and maintaining effective professional
relationships with intermediaries, usually insurance
brokers or independent financial advisers
October 1999 - January-2008Johnson & Bryan-Atlanta, Georgia
Account Executive
Sell service and market high value personal lines accounts.
Deliver prompt, polished and detailed account servicing for these accounts,
including quoting, issuing, endorsing, invoicing, renewing, and responding
to all customer needs and inquiries.
Meet with VIP clients to review policies, evaluate risk profile and ensure
they are properly covered.
Conduct external sales to clients referred by commercial lines producers,
meeting offsite and adding high value personal lines coverage.
Conduct internal sales by rounding accounts of existing clients when
possible.
February 1998 - June 1999
UTA - Interstate International Insurance-Chicago, IL
Account Analyst
Worked with claims directors and underwriters to ensure correct coverages
and timely issuance of customers' policies.
Generate production reports for department heads. Work with and learn from
producers to set and track production goals for entire unit.
Enter detailed information regarding commercial and personal automobile,
homeowners' and sports policies into company mainframe computer system.
June 1997 - February 1998
Prudential Insurance-Oakbrook, IL
Customer Service Representative
Provided all aspects of customer service for homeowners and automobile
policies.
Intensive telephone contact with customers, producers, underwriters and
claims directors to process, issue and service customer policies.
November 1995 - June 1997
State Farm Insurance-Stickney, IL
Customer Service Representative
Sold Automobile, Homeowners, Life and Umbrella Policies.
Provided all aspects of customer service for these policies, including
claims and payment processing.
Activities
Two term President 2004-05 - 2006-2007 Insurance
Professionals of Northwest Georgia
Board member and Chaplain.
Division of National Association of Insurance Women.
Editor-in-Chief of Company's first newsletter.
Department Head of Company Event Planning:
planning and managing events such as 1st annual Fall
Festival, Company's Annual Christmas Party, Braves Game,
Bowling Party and Family Picnic. Relief to Armed Forces
overseas.
References: Excellent business and personal references
available upon request.