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Manager Management

Location:
Lansing, Michigan, 48917, United States
Posted:
May 31, 2010

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***** DOUGLAS ******

**** ****** *******

(517) ***-****

Lansing, MI 48917

*********@*****.***

SUMMARY

Hospitality Management professional with over five year's experience.

Areas of expertise include strategic planning, project management, process

improvement, operations, sales, marketing, staff development and customer

service. Proven leader with strong organizational, analytical, problem

solving, communication and relationship management skills. Track record of

improving productivity and profitability.

PROFESSIONAL EXPERIENCE

MISSION POINT RESORT, Mackinac Island, MI 2006 - 2009

Director of Catering and Convention Services

. Directed the servicing of over 12,000 group room nights annually and

the usage of over 36,000 square feet of function space.

. Led a revision of catering policies that resulted in an increase of

over $700,000 in departmental profit annually from 2006 to 2008.

. Supervised, trained and mentored 25 staff and 5 managers.

. Managed a $1 million budget.

. Received three promotions over three years with the company becoming

their youngest ever executive level manager.

. Oversaw arrangements for over 100 weddings per year, groups in excess

of 1000 room nights, and single events over 3000 people.

. Reduced banquet wages 35%.

. Cut rental expenses for banquets by $10,000.

. Reorganized our banquet event order and resume system to allow earlier

distribution to aid other departments in ordering and scheduling.

. Major events included the Travel Adventure school events, Bayview

Yacht Club's Port Huron to Mackinac Race, Michigan District Lutheran

Teen Retreat, Mackinac Music Festival and Mackinac Summer Concert

Series, MSAE-OrgPro Conference and the Great Turtle Race & Mackinac

Island Road Races.

. Attended trade shows to increase business volume during the down

season.

. Repaired relationships with both community members and regular groups

that had been damaged by excessive turnover.

. Wrote all catering policies and procedures.

***** DOUGLAS ******

Page 2

GRAND HOTEL, Mackinac Island, MI 2004 - 2005

Beverage/Catering Manager

. Supervised and scheduled 60 employees including 20 wine-stewards, 12

bartenders, eight cleaning staff, five bar porters, three assistant

managers, and two cashiers.

. Achieved savings through efficient staff scheduling.

. Worked directly with the Hotels Beverage Director to inventory and

organize all catered events and hotel bars.

. Inventoried and stocked cigars for all hotel shops, bars, restaurants,

and golf courses.

. Set-up and trained staff on our hotel's Squirrel Computer System.

. Trained our mostly foreign staff in use of American currency, customs,

and proper identification tactics for serving alcoholic beverages.

. Implemented a new random inventory checking system which helped to

reduce bar product theft as well as unauthorized comps.

. Organized off-premises catered functions with our convention managers;

overcoming the challenges of working on an island that only uses horse

drawn transportation.

AMAZON MORTGAGE, East Lansing, MI 2003 - 2004

Mortgage Broker

. Sold, processed, and closed home loans for refinance and purchase of

single-family and investment properties.

EDUCATION

BA, Finance, Michigan State University's Eli Broad College of Business

High Honors

COMPUTERS

Microsoft Office Products, ESP Group Management, HIS Room and Revenue

Management, Point Mortgage System, MICROs, Squirrel, Publishing Software,

Adobe, and More.



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