AARON DOUGLAS GENTRY
Lansing, MI 48917
abmqj6@r.postjobfree.com
SUMMARY
Hospitality Management professional with over five year's experience.
Areas of expertise include strategic planning, project management, process
improvement, operations, sales, marketing, staff development and customer
service. Proven leader with strong organizational, analytical, problem
solving, communication and relationship management skills. Track record of
improving productivity and profitability.
PROFESSIONAL EXPERIENCE
MISSION POINT RESORT, Mackinac Island, MI 2006 - 2009
Director of Catering and Convention Services
. Directed the servicing of over 12,000 group room nights annually and
the usage of over 36,000 square feet of function space.
. Led a revision of catering policies that resulted in an increase of
over $700,000 in departmental profit annually from 2006 to 2008.
. Supervised, trained and mentored 25 staff and 5 managers.
. Managed a $1 million budget.
. Received three promotions over three years with the company becoming
their youngest ever executive level manager.
. Oversaw arrangements for over 100 weddings per year, groups in excess
of 1000 room nights, and single events over 3000 people.
. Reduced banquet wages 35%.
. Cut rental expenses for banquets by $10,000.
. Reorganized our banquet event order and resume system to allow earlier
distribution to aid other departments in ordering and scheduling.
. Major events included the Travel Adventure school events, Bayview
Yacht Club's Port Huron to Mackinac Race, Michigan District Lutheran
Teen Retreat, Mackinac Music Festival and Mackinac Summer Concert
Series, MSAE-OrgPro Conference and the Great Turtle Race & Mackinac
Island Road Races.
. Attended trade shows to increase business volume during the down
season.
. Repaired relationships with both community members and regular groups
that had been damaged by excessive turnover.
. Wrote all catering policies and procedures.
AARON DOUGLAS GENTRY
Page 2
GRAND HOTEL, Mackinac Island, MI 2004 - 2005
Beverage/Catering Manager
. Supervised and scheduled 60 employees including 20 wine-stewards, 12
bartenders, eight cleaning staff, five bar porters, three assistant
managers, and two cashiers.
. Achieved savings through efficient staff scheduling.
. Worked directly with the Hotels Beverage Director to inventory and
organize all catered events and hotel bars.
. Inventoried and stocked cigars for all hotel shops, bars, restaurants,
and golf courses.
. Set-up and trained staff on our hotel's Squirrel Computer System.
. Trained our mostly foreign staff in use of American currency, customs,
and proper identification tactics for serving alcoholic beverages.
. Implemented a new random inventory checking system which helped to
reduce bar product theft as well as unauthorized comps.
. Organized off-premises catered functions with our convention managers;
overcoming the challenges of working on an island that only uses horse
drawn transportation.
AMAZON MORTGAGE, East Lansing, MI 2003 - 2004
Mortgage Broker
. Sold, processed, and closed home loans for refinance and purchase of
single-family and investment properties.
EDUCATION
BA, Finance, Michigan State University's Eli Broad College of Business
High Honors
COMPUTERS
Microsoft Office Products, ESP Group Management, HIS Room and Revenue
Management, Point Mortgage System, MICROs, Squirrel, Publishing Software,
Adobe, and More.