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Customer Service Manager

Location:
Long Beach, California, 90803, United States
Posted:
May 31, 2010

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MILTON W. (MILT) SMITH II

Long Beach, CA *****,

abmqj3@r.postjobfree.com

Home: 562-***-****, Cell: 714-***-****

GENERAL MANAGER/DISTRIBUTION MANAGER/ WAREHOUSE MANAGER

"Always making sure we understand our customer's needs and achieving them."

Accomplished Logistics Professional and leader with a proven track record

of success in warehousing and traffic management. A broad depth of

knowledge of all aspects of warehousing and transportation. Dedicated and

committed to operational efficiency, profit building strategies, self-

reliant teams and excellence in customer service - internal and external.

Specialized skills:

. Management - Empower and motivate employees by creating a desirable

working atmosphere.

. Operations - Operations assessment, reengineering systems and

procedures to improve efficiencies.

. Communications - The ability to communicate and deal effectively with

people on all levels

. Production - Designed a chair production operation that produced over

6000 per day.

. Start Up - Four "start-up" warehouse operations: layout, equipment and

staffing - on time, under budget.

. WMS - Fast tracked installation of WMS system, including RF and RFID.

. DOT - Familiar with all phases of laws regulated to the trucking

industry.

. Traffic - Negotiating lowest rates with the best possible service.

PROFESSIONAL EXPERIENCE

Dependable Distribution Centers, Los Angeles, CA

2008-Present

Operations Manager

Responsibilities included directing a six story warehouse at 1.5 million

square foot.

. Revised all operating policies and procedures.

. Reduced labor force and inherited a 117% labor to cost and turned it

around to 86% in less than 6 months.

. Built a team from the top down and helped install a new WMS RF system.

Human Touch, Long Beach, CA

2007-2008

Warehouse Manager

Responsibilities included directing 2 warehouses at 150,000 square foot.

. Revised all operating policies and procedures.

. Reduced labor force by 28% and increased handling accuracy.

. Built a cohesive team in operations.

AMERICAN PORT SERVICES, Carson, CA (A Schneider National Company) 2005 -

2007

Facility Manager

Responsibilities included directing a 325,000 Square foot building and all

operations.

. Started new facility securing licenses, alarm service and hired all

the personnel.

. Put in place all procedures for the handling of product stored in the

computer.

. Worked with It department to set up computers and RF network.

. Doubled business in first year with superior customer service.

BENNETT DISTRIBUTION SERVICES, Carson and Compton, CA 2005 - 2005

General Manager

Managed two third party facilities including warehousing, harbor hauling

and specialty transportation.

. Start up third party distribution company with one building with only

one account and was able to bring profitable in 5 months.

. Set up procedures for proper receiving and shipping of the product.

. Reduced fulltime labor by 20% and built temporary staff to grow the

business.

. Added new business because of excellent customer service reputation.

NATIONAL DISTRIBUTION CENTERS, Ontario, CA 2002 - 2005

Facility Manager

Directed this 420,000 sq. ft. third party facility with 18 high volume

accounts.

. Brought operations back under control, reengineered all procedures,

reduced labor by over 20% while increasing throughput.

. Averaged over 25% profit for the year.

. Reorganized space to be able to accommodate 8 new customers.

. Increased Customer Service by shipping 99.9% on time.

AMERICAN PRODUCTS COMPANY, Corona, CA 2000 - 2002

Manager of Logistics

Directed this after market warehouse with multiple SKU's, high turns, and

sales over $4M per month.

. WMS - lead system implementation team to fast track the installation

of a WMS System, including RF, within 5 months. This was ahead of

schedule and within budget.

. Reengineered systems and procedures reducing labor by over 15 percent.

. Transportation - Re-dampen of carrier network reducing freight cost by

over 25 percent, while improving on time deliveries by over 12%.

INTERNATIONAL FURNITURE DESIGNS /AIG Designs, Lawrenceville, GA /

Fullerton, CA 1995 - 2000

General Manager Operations

Directed all domestic distribution operations, which includes two

warehouses with inventories of over 5 million dollars and two chair

production operations.

. Production - Improved production to over 6000 chairs per day and

reduced assembly cost by over 20%. This was due to an increase of

production, reduction of assembly supplies and an overall improvement

of quality to meet strict customer standards.

. Economies - Reduced yearly budget from 2.9 million to 2 million, due

to reduced inventory, reducing slow movers and improved efficiencies

of operations.

. Consolidation of warehouses - Moved 3 warehouses and 2 assembly

operations into 2 new warehouses within a 10-week period without any

loss of shipping or assembly operations. This was accomplished on time

within budget.

UNIVERSAL WAREHOUSING, Inc. /ULS Express, Long Beach, CA 1991 - 1995

General Manager Operations

Directing total operations for third party Warehouse, Container Freight

Station and trucking operations.

. Operations - Reengineered systems and procedures reducing labor by

over 13 percent.

. Start Up - Designed chair assembly operation, which produced 1500

chairs per day.

. Layout - Designed and implanted a very narrow aisle operations, for

one of our contract

warehousing customers, which was included wire guided turret

trucks.

TRICOR WAREHOUSING, Inc., Chino, CA 1990 - 1991

Vice President/General Manager

Responsibilities included the start up of three warehouses for a total of a

305,000 square foot operation.

. Start Up - Started this operation from the ground floor, responsible

for the entire hiring, training, warehouse layout, procedures,

equipment purchasing and all operations.

. Profit - Was able to turn a profit of over 8% in the first year of

operation.

WORLD DISTRIBUTION SYSTEMS, Industry, CA 1985 - 1990

General Manager, 1987 - 1990

Directed total operations for five warehouses with over 600,000 square

feet.

. Operations - Reengineered systems-procedures reducing labor by over

12%, reduced shipping errors by over 16% and on time shipping

performance was increased by 12%.

General Manager - In House Carrier, 1985 - 1987

Directed operations, administration and customer service.

. Lead team to implement an EDI System.

. Lead a team that developed "WORLDTRAK", a customer tool for tracking

orders through World Distributions computer system.

. Voted by Johnson and Johnson as carrier of the year.

EDUCATION, SEMINARS and PROFESSIONAL AFFILIATIONS

Cerritos College, Norwalk, CA, Business Administration, 2 Years

SEMINARS: Numerous seminars at CLM and WERC yearly conferences,

concerning Modern techniques in warehousing, Distribution,

management and Manufacturing.

. Council of Supply Chain Management Professional (CSCMP) Past

President, Southern California

. Distribution Management Association, Past Chairman

. Warehouse Education Research Council (WERC)



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