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Quality Assurance Software

7040, United States
May 31, 2010

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Michele Cicchetto

** ****** ******

Maplewood, NJ 07040

Phone: (973) ***-****


*/**/**** - ******* ***** Center National Bank Madison NJ

Personal Banking Representative

Sell Deposit products to customers; build new relationships through telemarketing, and call

existing customers to develop and maintain business relationships. Responsibilities include but

not limited to processing account changes, opening accounts, researching and resolving account-

related problems, responding to customer inquiries, and assisting customers with reconciling

account balances. Perform monthly reports, audits, safe deposit billing and collections.

07/20/08 – 1/15/2009 Union Center National Bank Madison NJ


Responsibilities include greeting customers, answering phones, processing customer transactions

such as deposits, check cashing, loan payments, and withdrawals. Maintain and balance cash

draws and complete teller consolidation report. Refer customers to products. Open Safe Deposit

Boxes, perform monthly reports, billing and collections.

7/25/2005 – 7/18/2008 Union Center National Bank Union, NJ

Receptionist/Operational Support

Responsibilities on a daily basis include but not limited to: receiving and screening calls for the

Vice President of Operations and the entire Operations Center and announce visitors to proper

parties. Perform daily account maintenance and COD quality assurance. On a daily basis create

IRA Suspense, Interest Check, COD, and Transfer in Process Proofs. Verify signatures using ASV

software to ensure accuracy in all checks written by customers. Provide support for the

Collections Department by creating Overdraft letters (COP). On a monthly basis I generate

invoices for Lockbox customers and letters for dormant (inactive) accounts. Produce monthly

balance reports for Fannie Mae mortgages, contact tax offices for quarterly tax payments and

prepare taxes for yearly Escrow Analysis.

8/23/2004 – 1/25/2005 The ARC of Union County Springfield, NJ

Receptionist/HR Clerk

Receive and screen calls and assure calls are properly routed. Guarantee all messages received are

recorded and forwarded to the attended parties. Greet applicants for positions and provide them

with the required paperwork. Process outgoing and incoming mail and sort them to the

appropriate departments. Enter walk in applications into Lotus Approach and enter staff trainings

into ADP software. Maintain conference room schedule for the organization and issue payroll


09/2002 – 06/2004 Developmental Learning Center Union, NJ

Teacher Assistant

Work one on one with autistic children 3-8 years old. Implement feeding and behavior plans,

Graph daily progress reports and work closely with Occupational, Physical, and Speech


06/1999 – 08/2001 Central Medical Imaging Orange, NJ

Receptionist (Part Time)

Responsibilities included but limited to answering phones, scheduling appointments, calling

insurance companies for pre-certifications and authorizations, collect payments, file reports from

Radiologists in patient’s folders, register patients and help them fill out appropriate paperwork.


2001 – 2002 The Cittone Institute Edison,


• Majored in Computer Programming and Web Development.

• Designed web pages using HTML and Dreamweaver.

• Office friendly (Word, Excel, Access, and PowerPoint)

Software Experience

• Premier Navigator, ASV, Overdraft Pro, Premier Director, Word, Excel, Access,

PowerPoint, Outlook, P2 Teller

References Furnished upon request

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