Michele Cicchetto
Maplewood, NJ 07040
Phone: 973-***-****
Employment
*/**/**** - ******* ***** Center National Bank Madison NJ
Personal Banking Representative
Sell Deposit products to customers; build new relationships through telemarketing, and call
existing customers to develop and maintain business relationships. Responsibilities include but
not limited to processing account changes, opening accounts, researching and resolving account-
related problems, responding to customer inquiries, and assisting customers with reconciling
account balances. Perform monthly reports, audits, safe deposit billing and collections.
07/20/08 – 1/15/2009 Union Center National Bank Madison NJ
Teller
Responsibilities include greeting customers, answering phones, processing customer transactions
such as deposits, check cashing, loan payments, and withdrawals. Maintain and balance cash
draws and complete teller consolidation report. Refer customers to products. Open Safe Deposit
Boxes, perform monthly reports, billing and collections.
7/25/2005 – 7/18/2008 Union Center National Bank Union, NJ
Receptionist/Operational Support
Responsibilities on a daily basis include but not limited to: receiving and screening calls for the
Vice President of Operations and the entire Operations Center and announce visitors to proper
parties. Perform daily account maintenance and COD quality assurance. On a daily basis create
IRA Suspense, Interest Check, COD, and Transfer in Process Proofs. Verify signatures using ASV
software to ensure accuracy in all checks written by customers. Provide support for the
Collections Department by creating Overdraft letters (COP). On a monthly basis I generate
invoices for Lockbox customers and letters for dormant (inactive) accounts. Produce monthly
balance reports for Fannie Mae mortgages, contact tax offices for quarterly tax payments and
prepare taxes for yearly Escrow Analysis.
8/23/2004 – 1/25/2005 The ARC of Union County Springfield, NJ
Receptionist/HR Clerk
Receive and screen calls and assure calls are properly routed. Guarantee all messages received are
recorded and forwarded to the attended parties. Greet applicants for positions and provide them
with the required paperwork. Process outgoing and incoming mail and sort them to the
appropriate departments. Enter walk in applications into Lotus Approach and enter staff trainings
into ADP software. Maintain conference room schedule for the organization and issue payroll
checks.
09/2002 – 06/2004 Developmental Learning Center Union, NJ
Teacher Assistant
Work one on one with autistic children 3-8 years old. Implement feeding and behavior plans,
Graph daily progress reports and work closely with Occupational, Physical, and Speech
Therapists.
06/1999 – 08/2001 Central Medical Imaging Orange, NJ
Receptionist (Part Time)
Responsibilities included but limited to answering phones, scheduling appointments, calling
insurance companies for pre-certifications and authorizations, collect payments, file reports from
Radiologists in patient’s folders, register patients and help them fill out appropriate paperwork.
Education
2001 – 2002 The Cittone Institute Edison,
NJ
• Majored in Computer Programming and Web Development.
• Designed web pages using HTML and Dreamweaver.
• Office friendly (Word, Excel, Access, and PowerPoint)
Software Experience
• Premier Navigator, ASV, Overdraft Pro, Premier Director, Word, Excel, Access,
PowerPoint, Outlook, P2 Teller
References Furnished upon request