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Customer Service Manager

Location:
Stony Point, New York, 10980, United States
Posted:
May 31, 2010

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Jeffrey S. Hernandez

* ******* *****

Stony Point, N.Y. 10980

646-***-**** (cell)

abmqik@r.postjobfree.com

__________________________________________________________________________

_________________

Vice President of Operations

Executive Leadership - Process Improvement Expert - Supply

Chain Logistics

Qualifications Over 20 years in key management and executive positions,

/ including Vice President of Operations, Distribution &

Career Logistics, & Production Planning. Extensive experience in

Highlights process management and the implementation of quality

management principles in all disciplines of the supply chain,

purchasing; planning, manufacturing, quality, and

distribution.

Successfully managed a 24 hour a day -7 day a week facility

with over 350 employees and a budget of 10 million dollars.

Helped to transform company culture from a traditional

adversarial manufacturing company to a process organization,

with cross-functional teams working on process improvement

initiatives.

Led all Process Improvement teams in the organization yielding

over 5 million dollars of savings using lean methodology and

continuous improvement.

Implemented manufacturing pull-system, reduced lead-times by

70% (2 weeks to three days from greige to Finished Goods) and

Work in Process levels to 3 days.

Improved Finished Goods Inventory Turns by 40% to a 26 time

turn.

Led planning and distribution departments to achieve customer

service and quality levels second to none in the textile

industry. (Fill Rate 98%; on-time delivery of 98 %)

Defined all raw material and supply requirements for a company

with sales in excess of $48 M, both as an exclusive

manufacturer and subsequently a manufacturing/importing

company. Reduced inventory levels of these supplies from 8

weeks to 1 week on hand.

Areas of Leadership

Expertise Just in Time Methodology

Lean Manufacturing/Process Improvement

Logistics Supply Chain Management

Warehousing and Distribution

EDI and Systems implementation

Production Planning

Budget forecasting and reduction

Role/Achieveme AFC Industries

nts VP of Operations - 2/09 To present

Mfg of Ergonomic furniture for the medical industry

Responsible for all facets of the manufacturing process and

the supply chain

( Process Improvement ( Quality

( Production Planning ( Hiring

( Purchasing ( Cost Measurement and Control

( Shipping

Role/Achieveme Victoria Classics

nts Vice President of Sourcing 2008

Responsible for managing and improving the process for

sourcing of finished goods products from China in order to

improve margins, lead-times, quality, and customer service.

( Managed the Quality Department. (Interfaced with retailers)

( 2 trips to Shanghai office to review processes, personnel,

and suppliers. Interviewed over 50 candidates for key

positions in the U.S. and China.

Role Louis Hornick & Company

/Achievements Vice President - Distribution & Logistics / Production

Planning 2004 -2008

Responsible for managing and executing the CEO's strategic

plan for new product introduction, planning, manufacturing,

sourcing, and distributing over 48 million dollars of domestic

sales in the home textiles market. Managed 15 direct reports

and 250 associates covering all plant disciplines

Led all Plant Process Improvement teams and achieved savings

of $5,000,000 over 5 years by implementing Total Quality

Management principles.

Transitioned the company from a push system to a pull system,

reducing lead times and inventory levels, increasing First Run

Yield, eliminating waste and reducing variation.

Changed the culture of a successful 75 year old company with

outdated practices and paradigms to a process organization

Managed all direct labor and parts budgets and reduced them by

35%.

Role Louis Hornick & Company

/Achievements Plant Manager - Manufacturing/Warehouse & Distribution 1996

- 2003

Responsible for managing the production control department,

all manufacturing department managers and processes,

warehousing and shipping. In charge of executing production

planning schedules, manufacturing the weekly plan on time at

or under budget, managing all raw material and labor

requirements, producing a quality product, and shipping to our

customers complete and on-time. Managed 10 direct reports and

over 350 associates throughout the plant. Created and managed

weekly and quarterly plant load for all departments.

Managed Labor and Material budgets at or below budget

Reduced Work in Process from 15 days to <5 days

Reduction of Director Labor Cost per unit by 35%

Increase inventory turns of Raw Materials by 40%

Inventory Turns increased from 20 to 26X

Inventory accuracy increased from 90 to 97%

Improved FRY and Cpk to minimize customer chargebacks and

complaints

Role Louis Hornick & Company

/Achievements Production Control Manager 1993 - 1995

Responsible for the scheduling and planning department. All

customer orders and finished goods demand requirements were

translated into manufacturing requirements by my department.

These requirements were fulfilled by planning and scheduling

all production schedules from raw materials to finished goods

product in a vertically integrated manufacturing operation.

Deliverables included optimizing material and labor throughout

the plant and achieving defined customer service goals.

Managed 6 direct reports across 3 shifts and 7 days.

Planned the conversion and utilization of 240,000 yds of cloth

weekly, which included 22 Knitting machines and 18 Jacquard

machines

Manufactured an average of 120,000 units a week

Role Louis Hornick & Company

/Achievements Assistant Production Control Manager 1987 - 1992

Responsible for supervising various manufacturing departments,

examining, hemming, finishing, knitting. Worked 1st 2nd and

3rd Shifts during this time. Promoted to production control

department as and assistant manager based on my knowledge of

the manufacturing processes and my desire to move up.

Scheduled production for manufacturing departments in order to

fulfill customer orders and customer service requirements

while meeting all manufacturing productivity and cost goals.

Education LONG ISLAND UNIVERSITY 1998

27 Credits towards MBA in Business Administration

S.U.N.Y. @ ALBANY 1987

B.A., Economics

Software Excel/Word/Powerpoint/Access/AS400

Skills



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