Kunal Jaura
Ph: (***)-415-***-**** (M)
(***)-415-***-**** (H)
Email - abmqho@r.postjobfree.com
http://www.linkedin.com/in/kunaljaura
[pic]
Summary
. 6.5 years of experience in Business Applications Development,
implementation and Customization of CRM (SIEBEL) applications.
. Over 5 years experience in Siebel integration
. Expert in integration using Integration Objects, Siebel eAI over
HTTP, Business Service scripting, Web Services & Virtual Business
Components, EAI Data Mapper using scripts & using Data Map Editor.
. Experience with integrating Siebel OnPremise with Siebel OnDemand.
. Hand-on-experience with integrating Siebel with external java
application using Java Data Bean
. 1 + years experience in Siebel Analytics customization
. 1 + years experience with Order Management
. Extensive experience in Siebel Order Management, Product
Configurator, Eligibility and Compatibility, Pricing.
. Extensive Experience with Siebel Tools Configuration, Siebel
Scripting and automating business processes with Workflows
. Extensive experience in star schema design and customization of
Siebel Analytics Application - RPD configurations, report design/
development, dashboards, guided navigation.
. Hands-on-experience on Analytics Web Services Integration
. Exposure to SQL performance tuning on Oracle 9i
. Experience on end-to-end Siebel Marketing Analytics implementation
- design and implementation of 24 marketing Programs and campaigns.
. Worked on Actuate reports - master detail, composite, combined data
stream, multi-lingual reports.
. Exposure to Siebel Mail Response & EIM.
. Exposure to MDM and UCM Workflows
. Currently working as an Independent Consultant
Key Accomplishments
. Received Quarterly Performance Award for Proof of Concept for a
pilot web services project for British Telecom.
. Received Knowledge Management award for contribution of a re-usable
tool - java application used for testing Siebel inbound/ outbound
interfaces.
. Received the Best Project Team award for two projects
. Extensive experience in implementing multi-lingual Actuate reports
Educational Qualification
. Master's in Information Technology, Manipal Academy for Higher
Education, Manipal (2003) - 63.67%
. B.Tech. Electronics & Communication, Bharati Vidyapeeth's College
of Engineering, Guru Gobind Singh Indraprastha University, New
Delhi (2003) - 73.5%
. XIIth - Science with Computer Science - Don Bosco School, New Delhi
(1998) - 80.8%
. Xth - Don Bosco School, New Delhi (1996) -78.2%
Independent Consultant - CR Mantra
. OnDemand CPQ Engine - Jan 2009 - Till Date
CRMantra is developing a Configuration-Pricing-Quoting (CPQ) product
offering for Oracle Siebel OnDemand application. This product involves
integrating the OnDemand application with the OnPremise CPQ offerings
using web services. OnPremise is used as the Product/ Pricing master.
Period - January, 09 - Till Date
Duration - Ongoing
Team Size - 6
Software Environment
Siebel CallCenter 8.0, Microsoft SQL Server, Oracle Siebel OnDemand,
Flex 3
Role - Siebel Consultant
Responsibilities
o Integration Design Lead for integrating OnPremise with OnDemand
o Designed & developed 13 web service based interfaces.
o Designed & developed custom Integration Objects & data maps.
o Developed a local business service to enable dynamic destination
for web services.
o Designed & developed the outbound Product sync web service
interface between OnPremise & OnDemand.
o Designed & implemented web services to enable Quote object
functionalities like Reprice, Copy Quote, Revise Quote & Spread
Discount through a Flex based UI in OnDemand
o Designed a web service interface to enable Eligibility &
Compatibility check on Quote line items.
o Designed the Flex UI and the web service based integration with
OnPremise to define Discount Matrix Meta data for a generic pricing
solution.
o Designed & developed custom pricing procedure to be invoked through
Flex UI in OnDemand
o Customized OnDemand UI for enabling interfacing with OnPremise
application.
o Designed an extremely generic Eligibility & Compatibility framework
for implementing CPQ through OnDemand.
. GE Health Care - Mar 2008 - Jan 2009
GE Health Care is re-implementing its CRM Solution in Siebel 8.0 that
they plan to rollout across the Americas, Europe, Asia and Africa. The
application provides a base platform for individual P&L to build up
further functionality on. It entails a complete implementation involving
designing and configuring the business UI, interfaces to various systems
and a re-vamped Order Management System.
Period - March, 08 - January, 09
Duration - 10 months
Team Size - 6
Software Environment
Siebel eMedical 8.0, Oracle 10g
Role - Siebel Consultant
Responsibilities
o Configured the Quote and Asset objects to enable Service Quoting
process from Opportunity to Quotes to Agreement.
o Modified the Dynamic Pricing Procedure to enable client-specific
pricing requirements
o Designed and implemented an enterprise-wide automated Price List
selection mechanism. The custom pricing procedure to enable this
is being invoked in the Quote, Order, Agreement, and Service
Request objects
o Designed and implemented custom pricing workflows to enable
discounting, various costs, margin calculations, and line level sub-
totals, and header-level totals.
o Designed a custom pricing procedure for group-level summary margin
analyses on Quotes.
o Enabled specialized manual discounting logic through the
configuration of the Spread Discount service and PSP workflows
o Designed and implemented custom Eligibility and Compatibility
workflows to support Product Configuration rules based on Product
Family, Product Relationships, and an integrated Geographical
hierarchy.
Wipro Technologies - Oct 2003 - Mar 2008
. Alltel Telecom - Siebel Project, USA
A large telecom major has implemented Siebel eCommunication for its
Customer Service Representatives. The front end for this is a portal
which interacts with Siebel, billing system and a host of other legacy
systems. The project involves a lot of integration work with data coming
in through EAI and EIM. The client is facing issues with data because of
the conflicting design of the EAI and EIM interfaces.
Period - August, 07 - March, 08
Duration - 7 Months
Team Size - 15
Software Environment
Siebel eCommunication 7.8.2, Siebel eCustomer 7.8.2, Oracle 9i, WBI
Role - Integration Analyst
Responsibilities
o Interacting with the teams from different systems integrated with
Siebel to understand the requirements and design.
o Modifying existing business service, workflows and configuration to
provide business enhancements.
o Creating new business services/ workflows to map business
requirements
o Creating integration objects, scripts & workflows for new
interfaces with WBI and portal.
o Design of VBC interfaces using integration Objects, Custom business
scripts with WBI acting as a middleware.
o Analyzing the integration architecture to look for any potential
future issues and fixing the gap.
o Developing Java Data Beans for purging/ updating data in Siebel DB.
o Recommending design approach/ changes and best practices in
consideration with the existing issues with production application.
o Reviewing the code and interface design and suggesting efficient
alternate solutions.
o Analyzing the data integrity issues and root cause; altering
business scripts to prevent them on a continuing basis.
o Gap analysis between real time and EIM interfaces - Field mappings
and user keys.
o Developing SQL patches to fix data integrity issues.
o Acted as primary design reviewer for new development projects
coming into production.
o Using Siebel Tools for configuring business components, links, MVL,
joins, applets etc. for enhancement releases.
o Creating technical design for the interfaces
. North Western Mutual - TNC Data Purge, USA
A large Insurance major has implemented Siebel Financial for its Field
Technology agents. The application helps them in managing their contacts
and leads and all related activities. Over the years the historical data
size has grown to unmanageable size. This has led to performance and
maintenance issues with the TNC application. This project deals with
analysis and purging of data no more required from a business point of
view.
Period - April, 07 - July, 07
Duration - 3 months
Team Size - 5
Software Environment
Siebel Financial 7.5.3, DB2
Role - Technical Analyst
Responsibilities
o Interacting with the client to get the business rules clarified.
o Analysis of the technical approaches and their feasibility - direct
SQL update, Java Data Bean & Custom Business Service.
o Created custom light weight Business Objects, business components,
joins, links & table extensions for the purge script.
o Preparation of Functional Design.
o Reviewing the Technical Design Documents, Test Cases prepared by
the offshore team
o Developing and testing the business service to purge the data.
o Ensuring quality of deliverables and meeting timelines.
o Conducting and overseeing the SIT for the client.
o Conducting the production verification testing with the client
. Mercer HR Services - Plan Management Analytics, USA
A large HR/ Financial Services major had implemented Siebel Analytics
integrated with Siebel PRM Portal to manage their customers' investments
and give a 360 degree view of their portfolios. This project entailed the
re-design and development of the warehouse schema, reports and additional
dashboards to meet the complete client reporting requirements.
Period - August, 06 - January, 07
Duration - 6 months
Team Size - 4
Software Environment
Siebel Analytics 7.8.2.3, Siebel eChannel 7.7
Role - Technical Lead
Responsibilities
o Interacting regularly with the client to get the requirements &
scope clarified.
o Preparation of Functional Design.
o Providing technical approach to requirements.
o Designing and configuring the custom stars, Business layer models
and presentation layers.
o Configuring aggregate navigation, dimensional hierarchies,
measures, facts, dimensions etc.
o Developing new reports and dashboards - Table reports, Pivot Table
reports, Bar, pie and 3d Bar graph reports, etc.
o Managing and allocating work for the 3 member offshore team
o Providing technical assistance to resolve issues faced by the
offshore team.
o Reviewing the Technical Design Documents, Test Cases prepared by
the offshore team
o Keeping track of milestones.
o Providing a weekly project status to the client team.
o Ensuring quality of deliverables and meeting timelines.
o Conducting and overseeing the UAT for the client.
o Conducting the production verification testing with the client
. Saudi Telecom - Data Center CRM Project
The project was for a Telecom Client in Saudi Arabia. The project
involved the development of a CRM solution involving integration with
several legacy systems, using Siebel Analytics as a reporting tool and
designing marketing campaigns.
Period - May, 06 - July, 06
Duration - 2.5 months
Team Size - 22
Software Environment
Siebel eCommunications 7.8.2, Siebel Analytics 7.8.4, Actuate
Workbench 7
Role - Technical Lead
Key Achievements
o Leading a team of 4 for the design and development of an interface
module.
Responsibilities
o Interacting with onsite team on a regular basis to get the
requirements clarified.
o Creating technical design document for the interfaces
o Providing technical assistance to resolve issues encountered with
the development of the interfaces by the development team -
business service & configuring the VBCs.
o Wrote the master custom script and the workflow for the VBC
interfaces.
o Reviewing the tools configuration (business service, VBCs)
o Reviewing all deliverables to onsite and ensured that delivery
schedules were met.
o Prepared weekly work status reports.
. US Trust - Events Analytics Project
A Financial Services major is implementing a Siebel Financial Services
based CRM solution for managing interaction with its clients. A large
part of the solution consists of moving customer, asset and relationship
data from disparate sources into Siebel with the aim of providing a
complete view of customer worth and interactions to its Sales and Client
management teams.
Period - Feb, 06 - April, 06
Duration - 3 months
Team Size - 6
Software Environment
Siebel Analytics 7.7.1.4, Siebel eFinance 7.5.3.9
Role - Analytics Developer
Responsibilities
o Design and configuration of custom stars.
o Configuring Analytics Repository - creation of measure, dimensional
hierarchies etc.
o Developing reports and dashboards.
o Preparation of Technical Design Documents, Test Cases and Review
Documents
. General Motors Holden - Marketing & Analytics, Australia
A large automobile manufacturer committed to providing a global Siebel
CRM solution to each of their regions, intends to use this global
initiative to their advantage and leverage as much work as possible to
develop a Australia specific CRM solution. Project involved the design,
build and deployment of Marketing Campaigns and Answers Reports. The
client's marketing requirements and expectations could be met using the
Siebel 7.5 Marketing with Siebel 7.7 Segmentation Bridge.
Period - August, 05 - January, 06
Duration - 5.5 months
Team Size - 10
Software Environment
Siebel Automotive 7.5.3, Siebel Marketing 7.5.3, Siebel Analytics 7.7
Key Achievements
o Handled the design and build of marketing campaigns.
o Wrote complex Unit Test queries in SQL to test campaign
functionality - Contact Load, ELF count etc.
Role - Marketing Consultant
Responsibilities
o Interacting with client and getting the functional specifications
baselined.
o Configuring custom stars for marketing and reports requirements.
o Customizing the analytics repository.
o Design and configuration of all marketing campaigns.
o Design of CLF, ELF, segmentation catalogs & segments.
o Co-ordination with integration middleware team based in Bangalore
for interfaces' integration testing.
o Preparation of Technical Design Documents, Test Cases, User Guide
and Review Documents for Quality Control.
o Preparation and execution of System Test Cases, Performance Test
Cases and Regression Test Cases.
o Assisting the client user with User Acceptance Testing.
. General Motors North America - Siebel OneSource Localization Project
This is a localization project for a large automotive client in North
America. The project was basically a Lead Management and Tracking system.
The implementation required localization for North America on the
client's globally deployed CRM repository. The team comprised of 22
members.
Period - December, 04 - July, 05
Duration - 8 months
Team Size - 22
Software Environment
Siebel Automotive 7.5.3, Siebel eDealer 7.5.3, Actuate Workbench 6
Key Achievements
o Handled the complete design & configuration of interfaces with
Siebel (both inbound and outbound)
o Nominated for training in Analytics
Role - Siebel Developer
Responsibilities
o Design and configuration of all inbound and outbound interfaces
over HTTP using Integration Objects, workflows and custom/ vanilla
business services.
o Configured the EAI Dispatch Service to design a single entry
workflow for all inbound HTTP interfaces.
o Designing and developing inbound/ outbound web service as proof of
concept for client. Designed a workflow and a custom business
script for the inbound web service.
o Wrote a custom script to alter the incoming XML
o Configured a VBC interface with XML Gateway as the broker service.
o Configured outbound interface to send a MIME attachment.
o Co-ordination with integration middleware team situated in
Bangalore for interfaces integration testing
o Developing Actuate reports - Combined stream, Master Detail.
o Preparation of Technical Design Documents, Test Cases and Review
Documents for Quality Control
. General Motors Canada Limited - Project InTouch R4.0
Worked on a project for a large automotive client as a Siebel Technical
Consultant. The project was for the development and deployment of a CRM
solution for the dealers of the client in Canada with Siebel Automotive
and Siebel eDelaer.
Period - February, 04 - September, 04
Duration - 8 months
Team Size - 6
Software Environment
Siebel Automotive 7.5.3, Siebel eDealer 7.5.3, Actuate Workbench 6
Key Achievements
o First to develop multi-lingual reports using Actuate eReporting
Workbench
o Configured the application for multi-lingual deployment
o Nominated for training in Actuate Reports
Role - Siebel Developer
Responsibilities
o Carrying out Server Administration tasks.
o Configuration of the application using Siebel Tools and scripting.
o Developing reports for Siebel using Actuate eReporting Workbench.
o Preparing the Technical Design Document, Test Cases and part of the
testing team for the application.
o Configuring the application for multi-lingual deployment.
Training
. Siebel specific Training
o Trained for configuration on Siebel 7.5.x
o Trained for Siebel Analytics
o Trained on Siebel Marketing
. Trained internally on
o Oracle/SQL
o Web Programming
o DBMS FOR CRM
o SQL
o JAVA