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Customer Service Sales

Wilmerding, Pennsylvania, 15148, United States
June 01, 2010

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Mark Simpson

*** *. ***** ***. **** Phone: ***/**6-


Sharpsville, PA 16150 E-mail:


My expectations from a job are to work with good quality people who expect

success in a comfortable atmosphere. My objective in a career is to push

myself, to have no limitations on my success in my career and personal

life, to have a job where what I put into it is what I get out of it. Also

to be apart of a company with long-term goals and stability where I could

grow a career with that company.

Career advancement and earning potential is also an important factor.


Communication skills in the form of face-to-face along with over the


Strong multi-tasking, goal oriented individual, who is able to work alone

or in a team.

I possess a positive attitude with a strong competitive nature.

Licenses in Health, Accident, Life, Annuities, and personal line (Auto and



2009-Present Grand Canyon University, Phoenix, Arizona

2001-2003 Penn State University, Shenango Campus, Sharon, PA

1996-2000 Diploma, Sharpsville Area High School, Sharpsville, PA


May 2008 - present CRC Representative : Liberty Mutual Insurance Group

I will take incoming calls from Policyholders, dealerships, Mortgage

Companies and others dealing with Home and Auto Insurance. Day to day I

will advice to policyholders their best options when it comes to adding and

removing vehicles, payment options and changing coverage's. Also listening

to the Policyholders if there is a problem, then relating to that problem

while showing concern about it and coming to a quick solution. All while

following the time management system in place to meet company goals also

volunteer for any projects or special teams when they come available.

February 2005-May 2008 Healthcare Consultant/Sales Agent, Chestnut

Insurance Agency

I manage and create new accounts through building strong core relationships

with all clients. I sell through face-to-face appointments also from

selling over the telephone, leads; self-generated leads and also leads from

the Internet. My sales are consistent in the range of 2-4 sales a week in

the fields of Health, Life and Investment/Retirement products. I handle

all marketing, scheduling of billing and contracting for the company.

January 2004 -February 2005 Sales Agent, Combined Insurance

I had to make cold calls from door to door and provide a sales presentation

to generate sales for the company. I then processed the paperwork,

provided customer service, I handled billing statements for the customer

along with claim pick-ups and solving any questions, problems that may have


November 2000-May 2006 Sales Support, JC Penney's

My duties included customer service along with working one on one with the

management team regarding sales and day-to-day projects. I also aided the

Visual Team and the Pricing Team to make sure the store was up-to-date

according to the layout and prices and signs were in order.

References furnished upon request.

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