Customer Service Manager

Jennifer A. Lee

***** **** ****** ***** *****, Lakeland, Minnesota 55043 Phone: 651-436-

3646

Email: *****.***@*******.*** Mobile: 651-***-****

PROFESSIONAL SUMMARY

Over 13 years of increasing responsibility and leadership. Dedicated and

results oriented payroll and accounting professional. Excellent

communicator, personable, innovative and energetic. Resourceful problem

solver with constant focus on the customer and the bottom line!

CORE COMPENTENCIES

. Change Implementer

. Communication / Documentation

. Customer Service Orientation / Voice of the Customer

. Project Management

. Benefits Coordinator

. Staff Recruitment / Mentoring / Confidentiality

PROFESSIONAL PROFILE

Motion Tech Automation, Oakdale, Minnesota, 2003 - 2009 Machine and wiring

shop.

Manager, Payroll, Human Resources and Accounting

Responsible for the managing all Human Resource activities including

Payroll processing. Also responsible for management of all Accounts

Payable and Accounts Receivable activities.

. Accurately complete weekly payroll, hourly and salary. Paychex online

payroll system.

. Managed and renewed all company benefit packages.

. Coordinated employee recognition programs and employee sponsored

charitable events.

. Entry to distribution of all Accounts Payable.

. Processed all Accounts Receivable transactions, bank reconciliation to

month end.

. Ordered Office equipment, supplies and furniture.

. Scheduled travel and promotional gatherings.

Griggs, Cooper and Company, St. Paul, Minnesota, 1996 - 2003 Liquor

distributor.

Manager, Payroll and Accounting

. Entered and maintained hourly, salary and commission payroll for 200+

employees.

. Implemented time clock system. Ceridian online payroll system.

. Processed all accounting transactions from data entry to bank

reconciliation to month end.

. Ordered office equipment and supplies and furniture.

Glenn Corporation, White Bear Lake, Minnesota, 1989 - 1996 Chemical

distributor.

Office Manager

. Customer Service, order entry, sent samples and literature.

. Ordered office supplies, designed company stationary and letterhead.

. Gained vast knowledge in the chemical industry.

EDUCATION / PROFESSIONAL DEVELOPMENT

Lakewood Community College - completion of business courses

Training/Certification

. Global Shop software system

. AS400 Software Systems

. Paychex, Payroll and Human Resource classes

. Ceridian, Payroll and Human Resource classes

. Managed Avaya Telecommunication System

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