Larry Capps
Cellular: 630-***-****
abmqgr@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
RR DONNELLEY (ACXIOM); Downers Grove, IL Mar 18,
Technology Program Manager
Managed this $50M contract for renewal on behalf of Axiom, across several
business groups (Hardware Procurement, Engineering Teams, SAN Storage,
Backups, Monitoring, Change Management; Circuit and Hitachi Frame Storage
Migration).
Planned, coordinated and managed a portfolio of 100 technical projects
within the assigned business groups.
Responsible for leading all aspects of projects from start to finish
including project team definition, resource allocation decisions with
Managers of impacted departments, stakeholder interfaces, project planning,
functional documentation, full project execution, tracking, reporting, roll-
out, interface with other business departments and formalized project
closure.
My efforts of 13 months were instrumental in the renewal of this 50M
contract.
JPMORGAN CHASE (BANK ONE), Chicago, IL
Nov 2003 - Feb 10, 2008
Technology Program Manager
Server Remediation Program (SRP)
Responsible for managing an extended team of 50, with five direct reports,
within the Global Technology Infrastructure line of business, as part of
the merger of this $1.1 trillion corporation.
Global Manager who led teams in New York, Ohio and Bangalore India to the
completion of multiple merger operations and remediation projects.
Planned and Developed business case and Approval for $14.2M Budget; which
project goals reduced risk and cost to the bank by remediation of 1650
UNIX/WINDOWS Server Assets, to policy documented Build Standards.
Coordinated the transition and hand-off of the server assets to the correct
Global Production Support Teams.
Maintained communications plan to address security related to server
remediation.
Facilitated critical merger-related projects encompassing discovery and
comparison of pre-merger service improvement and infrastructure program
operations.
Re-defined roles, responsibilities, accountability, and milestones for four
remediation project managers leading North America team from negative
productivity to outstripping their EMEA (Europe-Middle East-Asia) and APAC
(Australia-Pacific) counterparts by 512%.
Managed transition project managers leading them to exceed goals by 228%.
Negotiated with relevant business units to determine acceptable change
control windows to successfully remediate security gaps.
Led national and international meetings at the program and operational
level.
Identified and resolved resource and scheduling conflicts as required.
Traveled as required.
CDC1 & CDC2 Core Infrastructure Builds
Managed all deliverables for the above project with a team of four project
managers and two Implementation Engineers.
All deliverables were on time, on budget, exceeding the client?
expectations for quality and clarity.
Responsibilities consisted of communicating; Scope, Hardware Procurements,
Design and Implementation plans with eight customer teams across multiple
Lines of Business; which included following the Bank Standard Processes in
developing more than sixteen Scopes of Work and Architecture Reviews, in a
short thirty day time frame.
Coordinating of the above efforts with clients and the facility teams
brought the project back on track, reducing risk to the Bank, which has
provided the benchmark for all future changes and/or modifications.
In addition to the above, my team was asked to provide resources, out of
scope, in which we successfully managed the design, build out and
deployment of twelve ESF Zones at the Regional Data Center - concurrently.
EMC DASD Frame SAN Refresh Program
Responsible for execution and delivery of this $34M program to replace or
upgrade dozens of ECM SAN Frames affecting all and facilitate a clear road-
map. This program was behind schedule and in the red when I took over as
Program Manager, through my efforts and direction this program was
completed on time and under budget.
Successfully led and communicated with an extended team of seven Lines Of
Business (LOB) provided project managers and the extended team of
engineers.
This complex program saved the bank over $15M in direct expense and $20M in
indirect expense involving seven Midrange business areas, Card Services and
Enterprise Computing.
EMC congratulated me for a job well done indicating; ?he size, complexity
and speed in which this project was completed are truly unique in the
industry."
ABN AMRO (LASALLE BANK), Chicago, IL
May 2002 - Nov 2003
Program Manager - Data Center Migration
Senior Planner for DSM A&E group. Liaison between DSM and internal clients
on projects affecting the implementation or decommissioning of Intel Based
Systems.
Managed a team of five Implementation Engineers and one Project Manager.
Simultaneously managed multiple data center migration and installation
projects in a matrix and multi-vendor environment. Project scopes ranged
from several hundred thousand dollars to $13M.
All projects completed on time, on budget with no adverse impact to client
systems, business or data.
Managed each project in the manner required by the departmental project
life cycle.
Consulted with client staff identifying requirements, time lines and risks.
Directed activities of project personnel and vendors to ensure projects
progressed on schedule.
Engagement Manager, responsible for staff augmentation, projects
assignments.
Responsible for high-level documentation and cross-functional participation
between client teams.
Provide strategic planning to address business requirements and provide
tangible results.
Qualified and recommend solutions and strategies, based on the business
goals and objectives.
Served as an expert for technical issues on cross-functional and cross-
organizational problems.
Responsible for Time Reporting and Team Billable Hours.
SPRINT E SOLUTIONS, Rosemont, IL
Feb 2000 - May 2002
Program Manager PCS Data Center Migration
Successfully managed (end to end) the Sprint PCS, $25M Data Center Forklift
and net new builds.
Included in Scope - move 30,000+ subscribers, 2400 Servers, 800+ Network
components, supporting core IT network infrastructure services, while
maintaining 24/7 operations.
Proactively lead a team of 30 Engineers and 5 PM? thru strategy and
development, which encompassed multiple scenarios to support 200+ Sites,
Vendors and Affiliates.
Responsible for Project status and Planning, Risk Mitigation Strategy,
Budget and Phased Strategy.
Led a team of 12 Network Engineers and Cisco NSA, in the performance of a
physical and configuration inventory of all devices to determine baseline.
Actively involved with department managers to provide the allocation of
dedicated support resources during the migration period, including review
of all Change Management submission.
Led a team of 8 Provisioning Engineers, responsible for all site surveys
for the provisioning for 2000+ data and voice circuits via ATM/ION, homed
to the new Data Center.
Created Team responsible for saving Sprint PCS $12,000+ dollars a month by
identifying all non-essential circuits and issuing the appropriate
Communication Disconnects of those circuits.
Responsible for vendor management issues and customer relations.
VENCOR (KINDER HEALTH CARER)
Successfully managed a team of 10, which provided: Strategic Network
Management Assessment, Help Desk Assessments (operations), Router Upgrades
(hospitals), and Enterprise Network Operations Center (end to end, SDLC).
Managed client expectations and team coordination during the creation of
all Statements of Work presented the client, outlining deliverables and the
level of effort required to complete project(s). Provide for all planning
and budgeting documentation. Created Power Point and Visio presentations
to support strategies and positions taken.
Functioned as SPOC (Single Point of Contact) during all client and vendor
meetings and controlled meeting schedules and documentation presented.
Additional responsibilities included interacting with third parties during
the planning and budgeting of all hardware and software.
Managed a team of 6 software engineers whose responsibility was the
implementation of the Peregrine change management system. Provided the
client a separate help desk assessment to feed information to the Peregrine
installation team. My team collaborated with the Peregrine site team,
providing information collected from the previous help desk environment, as
well as benchmark data from various fieldsdeemed high priority.
Managed NOC (Network Operations Center), instituted industry best practices
in the NOC with appropriate staffing resources
Actively participated with management and staff to keep them fully abreast
of Project Status.
As client participated in the Pharmaceutical Industry we were required at
all times to meet or exceed the FDA regulation 21 CFR Part 11.
MOTOROLA Change Management / Resolution Center
Program Manager (Sprint E Solutions)
Managed a team of 6 consultants responsible for Providing Expertise and
Solutions for Client? Business Needs, worked within a cross-functional
business team to develop business processes to support the design of a
validated change management system.
Proactively lead the team to Define Change Management Policies, which
provided control of changes to all IT production and reduce disruptions and
defects in all production IT environments.
Responsible for Documenting Change Management process (work flow); and
recommending improvements to the process. Identify all business unit(s)
needs and create SLA? based on assessments.
Develop and approve standards for Change Management, Quality Assurance,
Product Control, Test Management, requirement process, defect tracking,
System Life Cycle, and system performance reporting.
Conduct reviews of all production processes, hardware, software, and
documentation
Interact with Change Management Quality Assurance and Disaster Recovery
Coordinators.
Reported daily progress through status reports, utilizing MS Word, Power
Point and Visio presentations.
COMPAQ SERVICES, Schaumburg, IL
Nov 1997 - Feb 2000
Project Manager
Led overall strategies and architectures for enterprise-wide solutions.
Led technical development of large, complex, or high-risk solutions.
Provided the highest-level customer interface and continuity at strategic
planning levels to address business requirements and provides tangible
results.
Served as a corporate expert on technical issues on cross-functional and
cross-organizational problems.
Provided an on-site contact of senior technical and Enterprise-LAN/WAN
solutions skills.
Interacted daily with high-level management (e.g., CEO, CIO).
Qualified and recommend solutions and strategies, based on the business
goals of the client.
Defined and documented principles, models and standards that addressed
business goals and requirements.
Reviewed completed proposals for technical integrity, qualification of
risk, and fit with business and strategic direction before presentation to
customers.
Coordinated with project managers, to achieve timely delivery of effective
and profitable solutions.
Resolved complex technical and business problems, and supported the client
through the solution and implementation processes.
DIGITAL, Schaumburg, IL
Jan 1990 -- Nov 1997
Project Manager
Traveled internationally to coordinate activities of vendors and sub
contractors dealing in Enterprise-Wide platforms.
Provided Expertise and Solutions for Client? Business Needs.
Taught Application Knowledge of Microsoft Products (NT Server, Workstation,
and TCP/IP).
Developed Network Proposals / Elements and Procedures / Upgrades and a
Mission Critical Advisor.
Perform Use-Case studies of business processes and work-flows.
Create analysis reports, written documents, and drawings.
Conduct ongoing interviews with domestic and international user group
members.
Act as technical coordinator and liaison between users and product
development.
Research and evaluate other third party products, tools and technologies to
improve, performance, and development capabilities.
Develop with engineering teams, functional specifications and present to
users for concurrence.
Core competencies include:
Project Management, Vendor Management, Technical Writing, Integration
Management, Cost Management (Budgeting), Communications Management, Change
Management, Scope Management, Quality Management, Risk Management,
Provision Management, Time Management, Resource Management, Procurement
Management, Business Development, OSI Model, Sever Implementation &
Deployment.
Environments: LAN / WAN, ATM, CISCO, INTEL, Microsoft Enterprise
Network, Active Directory, Exchange, Compaq, IBM, HP, SUN,
Solaris, AS400, EMC Storage, Remedy, Peregrine, PeopleSoft,
Oracle, Nonstop/ Himalaya and other Specialty APPS
Formal Technical Training:
Process Redesign, Budgeting, Project Management
Consulting with Clients
Technical Writing
Written Communications
Windows Integration and Performance, System Technologies and Systems
Management Server
Windows Workstation, Windows Server, TCP/IP, System Management Server
Technologist, Workgroup Solutions, Building/Campus Backbone Solutions,
Remote Networking, WAN Solutions and Network Management Solutions
Administration, Advanced Admin, Installation and Configuration
Certifications:
ASE/ASA, COMPAQ
MCSP, Microsoft
Wizard, 3COM
UNICENTER TNG, Computer Associates
Education:
Oklahoma State University
BS, Computer Science, 1989
Marketing and Business Development
Dale Carnegie (Personal Development), 1990