Mary Womble

*** ******* **.

Youngstown, Ohio ***05

Cell: 330-***-****

Home: 330-***-****

abmqdk@r.postjobfree.com

Dynamic technical writer and problem solver with over 20 years experience

in technical communication projects. Ability to assess documentation needs

and work with subject matter experts (SME) to prepare materials that are

both useable and compelling. Focused on writing that reflects the corporate

"voice" to various audiences and facilitates the use of consistent

standards.

Experience

Created documentation and training materials for clients in the following

markets: IT, medical devices, scientific research, insurance, government

services, industrial controls, vendor portals, retail, and public radio.

Designed websites and managed content for education, non-profits, job

listings, retail, and Rotary.

Here are examples of contract writing positions I've held:

Client: Merge Healthcare in Hudson, Ohio

The Challenge - Create documentation for internal and external clients

including installation and upgrade guides for field engineers, system

documentation, online Help, and end user and administration guides.

Results - Worked with Design Requirement Specifications (DRS), product

managers, and software engineers to gather materials to create and

standardize documentation for multi-purpose outputs.

. Created documentation for server and client systems for radiology

practices and mammography systems.

. Established a review process that included engineers in the early

stages of development. This process lead to increased communication

and document usability.

. Used FrameMaker and RoboHelp to create online Help including a

Portuguese translated Help file.

. Developed HTML online Help for iPhone app for mobile radiology

information system (RIS).

. Worked on several products simultaneously to keep the review and

revision process moving smoothly.

. Ensured that company branding and terminology is included in all

technical documentation.

Client: Document Management Group (DMG) at Progressive Insurance Company in

Mayfield Heights, Ohio

The Challenge - Outdated, duplicate procedures and system documentation

stored on multiple databases. New form creation software procedures and

server-based policy and billing systems needed to be documented and

communicated to business and legal departments, as well as IT management.

Results - Worked with several groups to develop procedures and documents

for DMG:

. Researched six document management systems and presented findings to

management.

. Designed the Microsoft SharePoint team site and taught document owners

how to use the site.

. Created a documentation style guide and template.

. Implemented document versioning and sign off procedures.

. Edited the DMG procedures manual that is used to initiate and complete

projects with DMG.

. Wrote new form creation procedures, created business-to-business

workflow charts, and developed the policy and billing high-level

system overviews.

Client: Allen Bradley division of Rockwell Automation in Mayfield Heights,

Ohio

The Challenge - Update documentation and training materials for industrial

control products.

Results - Worked with SMEs and used established Rockwell standards and

procedures.

. Developed training units for the DeviceNet seminar lab.

. Updated installation manuals and product specifications for the

AutoMax Processor Card.

. Created online Help for the AutoMax Ladder Language Editor.

Client: CBOSS Internet in Boardman, Ohio

The Challenge - Create system documentation, website content, training

materials, and proposals.

Results - Worked with programmers and project managers to develop

documentation for customers and programmers. Worked with business analysts

to respond to RFPs for competitive business opportunities.

. Established a documentation style guide and templates compliant with

ADA Section 508 for accessible electronic and information technology

products and services.

. Developed end-user and administrator manuals for multiple online

systems.

. Created wireframe and requirements documents for county and city

online services including business permits and tax payments.

. Wrote a white paper on the benefits of online license plate

registration citing the statistics of the successful OPLATES.com

system developed by the company for the state of Ohio.

. Created training booklets for Internet training classes.

Other Relevant Achievements

. Awarded honors for excellence in online Help and software reference

and user guides by the NE Ohio Chapter of the Society for Technical

Communication (STC).

. Project managed a global merchandising campaign of focused products

including managing a $145K budget, directing technical photography,

coordinating translation into five languages, scheduling global

distribution, and writing a companion features and benefits sales

guide.

. Developed a procedure using centrifugal filters for newly developed

molecular biology techniques that was accepted by Current Protocols in

Molecular Biology, a regularly updated authority on techniques used in

biotechnology research.

. Implemented a cost containment strategy realizing a savings of

$12K/year by cardboard recycling.

. Wrote laboratory procedures and documentation for ISO 9000

certification.

. Co-authored four papers in peer-reviewed scientific journals and 11

abstracts for presentations at national and international meetings.

. Research Assistant (12 years) in Basic Science, University of Michigan

and University of Colorado. Expert in immunohistochemistry and

electron microscopy techniques.

Education

Certification in Professional Grant Proposal Writing, The Grant Institute,

Ann Arbor, Michigan, 2008

Graduate Certificate, Professional Writing & Editing, Youngstown State

University, Youngstown, Ohio, 1997

BBA, Management, Cleary University, Howell, Michigan, 1993

BS, Zoology, Michigan State University, East Lansing, Michigan, 1979

Expertise

Documentation: Microsoft Office, Visio, SharePoint; Adobe Technical

Communications Suite with integrated publishing programs FrameMaker,

RoboHelp, Acrobat, Captivate, PhotoShop and Adobe Air; WebWorks

Professional/Community Involvement

Member, STC, Northeast Ohio Chapter

President, Rotary Club of Youngstown

Volunteer, Butler Institute of American Art

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