Customer Service Manager

Hal E. Byler 262-***-****

**** *. ******** **. #*, Port Washington, WI. 53074 ******@*******.***

Professional Profile

OSHA certified forklift trainer Training & mentoring new employees

Shipping & receiving procedures Implement all policies & procedures

Inventory control Schedule time off, holidays, vacations

Purchase order procedures MS word, excel, power point

Commissary operations Completed Federal Bureau of Prisons back

Supervisor training I (corp.) round / financial check

Purchasing agent Train staff on UPS World Ship, FedEx &

Knowledge of MSDS & OSHA DHL, common carrier shipping procedures

regulations Certified in first aid, CPR & AED

Interviewing prospective 5 years 100% club

employees Special operations response team

Professional Experience

Energy & Environmental Measurement Corporation

3730 N. Pellegrino Rd., Tucson, AZ., 85749, 520-***-****

December 17, 2007 to January 25, 2009

Environmental Technician

Achievements

MSHA certification - OSHA CFR 29 heavy metals

EPA / ASU smoke school - EPA Method 9

Certification for full & half face respirators

Responsibilities

Adhering to client specific protocol (per EPA permit)

Safety person at client job site

Full calibration of test equipment

Collection of data during various testing procedures

QA collected data before auditing

Post calibrating test equipment

Maintenance & repair of test equipment

Order materials & supplies

Correction Corporation of America - Eloy Detention Center (EDC) & Red Rock

Correctional Center (RRCC)

1705 E. Hanna Rd. Eloy, AZ., 85231, 520-***-****

April 6, 1998 to April 13, 2007

Senior Manager Warehouse / Commissary

Achievements

Designed and implemented officers uniform control program

Set up and track facilities supply delivery system

Created daily/weekly forklift preventative maintenance program

Provide warehouse start up for Red Rock Correctional Center (RRCC)

Employee of the month February 2003

SORT (special operations response team) member for 4 years

Responsibilities

Warehouse & commissary operation for EDC and RRCC

Insure compliance with corporate & OSHA policies and procedures

Certify staff on forklift operation

Oversee facilities supply deliveries

Purchasing agent for EDC & RRCC

Insure proper rotation of perishable goods

Resolving issues between vendors & facilities

Inventory control and accountability

Supervise a staff of 7 and up to 11 inmate trustees

Conflict resolution between staff members and staff / inmates

Instilling a positive team mentality with staff

Security, safety and sanitation for warehouse and commissaries

Keep MSDS books current

Signal Doors

519 E 27th St. Tucson, AZ., 85713, 520-***-****

March 1985 to January 1998

Service Technician / Customer Service

Achievement

Studied electronic repair and processes

Construction techniques

Blue print reading

Responsibilities

Identify and repair, electrical and mechanical problems with customers

garage doors, garage door openers, gate and gate operators

Insure customers satisfaction with service and products

Inventory control and ordering

Education

Bowling Green State University, Bowling Green, Ohio

1972-1974 No Degree

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