Real Estate Customer Service

Connie L. Warner email:

conniewarner***@yahoo

***** **********, *******, ** ***** cell: 832-754-

4738

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Professional Experience

Business Development Manager (Texas) - HOK Architects - Jul 2008 to May

2010

International Scope, Full Service Architectural Platform

. Account management, new business development - healthcare

. Marketing to Academic Medical Centers and community hospitals - System

Directors, Directors of Capital Improvement, CFO's and general

decision makers for local and regional architectural services

(including Master Plans, Programming, Strategic Planning, System

Configuration Modeling, Design).

. Utilize the internal Healthcare team and platform to advance a client

relationship.

. Solution selling, customer service. Entrepreneurial, written and

verbal communication.

. Interact with Healthcare Practice Leader and Marketing Director for

RFQ/RFP Submittals and Interviews process.

. Network and coordinate with external Team sub-Consultants (MEP,

Structural, Civil..)

. Networking through ACHE (American College of Healthcare Executives),

Healthcare Facilities Symposium, Healthcare Design, TORCH (TX

Organization of Rural Community Hospitals), WISER

Director, Business Development (Houston) - Transwestern - Mar 2007 to Jan

2008

. National Scope, Full Service Real Estate Platform - tenant

representation & corporate real estate

Home office

. Account management, new business development, tenant representation &

corporate real estate

. Marketing to Real Estate Directors, C level and general decision

makers for local or national tenant representation, acquisitions,

dispositions, project or facilities management assignments.

. Utilize the team and company to advance a client relationship.

. Solution selling, customer service. Entrepreneurial, written and

verbal communication.

. Networking through IFMA (Int'l Facilities Management Association),

CREW, REPLGL, GHP

Director, Business Development (Houston) - Trammell Crow / CB Richard Ellis

- Oct 2003 to Mar 2007

. International Scope, Full Service Real Estate Platform - tenant

representation & corporate real estate

Home office

. Account management, new business development, tenant representation &

corporate real estate

. Marketing to Real Estate Directors and C level decision makers for

local, national and international tenant representation, acquisitions,

dispositions, project or facilities management assignments.

. Utilize the team and company to advance a client relationship.

. Solution selling, customer service. Entrepreneurial, written and

verbal communication.

. Networking through Greater Houston Partnership and Commercial Real

Estate Women

Leasing Representative (Houston) - Boxer Property - Nov 2000 to Sep 2003

45 Houston Properties, Full Service

. Assigned leasing of 3 full service buildings

. Obtain highest occupancy rate while obtaining highest possible rental

rates

. Obtain plan to achieve 100% occupancy

. Create space plan and build-out requirements via Floor Plans Plus

. Daily interaction with Leasing Director, Building Managers, Lease

Administrator, General Counsel, Architect, Construction Manager

District Sales Manager (South Texas) - Premier Cruise Lines, Cape Canaveral

FL - Jul 1999 to Sep 2000

Home office

. Representation through top 100 leisure market agencies

. Maintain relationships, creative co-operative advertising, newspaper

tag advertising, trade-outs

. Increase FIT (individual) and group bookings (affinity, churches,

seniors, families)

. On-board Seminars at sea

. Trade shows and agency cruise shows

Sales Representative - AIM Network, Tulsa, OK - Apr 1997 to Jun 1999

Home office

. Represent Kingdom Vacations, Sheraton Hawaii Hotels, Universal

Studio's and Avis Car Rentals

. Maintain leisure agency relationships, develop marketing plans and

stock marketing materials

. Increase bookings and revenue

. Trade shows

. Resolve problems and promote changes

Sales Agent (SW Houston) part-time - ERA Realty, Houston, TX - May 1990 to

Mar 1997

. Territory marketing for new property listings

. Prepare contracts for buyers and sellers

. Stay abreast market conditions, price fluctuations, interest rates

. Communicate with customers, brokers, realtors, inspectors, appraisers,

loan officers

. Manage property listings, showings, referrals, cold calls, broker

meetings

Administrative Assistant - Eastdil Realty, Inc., Houston, TX - Aug 1986 to

Apr 1990

Asset Disposition - FSLIC (Mainland Savings)

. Assist with sale and marketing of 250 assets

. Order appraisals, aerial photographs

. Preparation of business plans and property brochures

. Maintain portfolio and prospect database

. Prepare client reports

Asset Management - Pension Fund properties - 3mm square feet class A space

. Lease analysis, abstracts, documents

. Property activity and status reports

. Market updates, yearly budgets, file correspondence

. Updates from landlord reps and property managers

Building Facility / HR Assistant - GECO Geophysical, Inc. - Houston, TX -

Sep 1983 to Jul 1986

. Departmental moves, changes

. Company furniture, fixtures, supplies

. Company events, Christmas party

. Employee programs, personnel changes, employee transfers

. Benefits, 401k plan, EEO/AAP

. Personnel manual and organizational charts

. Applicant screening, advertising and outsourcing

Education/Skills/Affiliations

> AAS Marketing, Houston Community College - study of Marketing

and Real Estate

> Texas Real Estate license

> Selling, Negotiating, Creative Marketing, Image, Communication,

Business Writing skills

> Life Member, Greater Houston Partnership

> Member, Commercial Real Estate Women

> Member,Society for Marketing Professional Services

> Member, Women in Serious Executive Roles

> Member, Real Estate Professional Ladies Golf Leaque

> Member, Women on Course

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