JOSEPH A PIAZZA
Lawrenceville, NJ *8648
Home 609-***-****
Cell 609-***-****
joepiazza13@aolcom
SUMMARY OF QUALIFICATIONS:
. Diverse business professional with extensive corporate experience,
financial background and marketing expertise
. Exceptional analytical, communication and interpersonal skills
combined with a dedicated work ethic
. Advanced understanding of corporate interactions through the design
and implementation of multiple projects
. Strong leadership and management skills complimented with an
unwavering attention to detail
. Solid reputation for achieving results through hard work, dedication
and the constant desire to succeed
PROFESSIONAL EXPERIENCE:
S.P.L.I. PROPERTY MANAGEMENT
Project Coordinator
(10/08 - Present)
. Effectively manage and coordinate all aspects of implementation
programs and procedures designed to enhance operational improvement
projects for builders and property management companies
. Ensure the planning, scheduling and execution of programs and
operations are on time, on target and on budget through effective
planning, logistics and implementation
. Collaborate with management to develop and execute integrated customer
communication strategy via e-mail, direct mail, instant messaging and
social media tools
. Coordinate the production and submission of documentation and
compliance materials to the appropriate administrative entity to
fulfill contractual obligations.
. Design content of all contracts and proposals using Adobe PageMaker,
QuarkExpress and Microsoft Publisher
. Organize, write, present and distribute weekly progress reports to
company management and clients
. Communicate with vendors and contractors concerning work scheduling,
fees, quality of workmanship, and certificates of insurance
. Review and analyze financial statements, weekly operating reports and
all other financial results
. Fully accountable for the continuous production of the highest quality
services consistent with contractual requirements and established
standards to maintain and support client satisfaction at a level that
ensures account retention
MERRILL LYNCH (Consultant)
Marketing Project Coordinator, Global Wealth Management
(10/03 - 09/08)
. Developed tactical marketing communications programs and campaigns
designed to educate plan participants on retirement planning, focusing
on life insurance, annuities and long term care insurance to help plan
participants develop the correct strategy and resources to invest for
the future
. Created various types of marketing materials including web content,
multimedia sales presentations, customer collateral and
internal/external training materials to ensure the latest available
information was available to Financial Advisors as well as the public
. Wrote, edited, designed and managed creative content for the Merrill
Lynch Wealth Management internet website
. Monitored all content changes for the Merrill Lynch Wealth Management
internet website on a daily basis to ensure continuity between the
editorial, publishing and legal departments thus ensuring the most
current and accurate online information was communicated
. Edited communications to have a logical flow and assure that materials
produced were grammatically correct and used proper English while
integrating revisions from the legal and marketing teams to ensure
efficiencies with content were reflected and observed to meet
applicable regulatory compliance standards
. Leveraged internal and external resources to deliver compelling
integrated marketing programs that included online and offline
collateral, advertising, public relations, sales tool kits and
training
. Coordinated the scheduling, planning and printing of communications and
materials for large departmental presentations
. Targeted credit card acquisition and activation communications to
perspective and existing clients through various internal and external
channels to achieve maximum market penetration
. Interfaced with Global Bank Group managers, card product management,
rewards management and multiple internal and external business
partners in the development and execution of brand-consistent and
relevant communications
. Developed and maintained credit card acquisition content for Products
& Services marketing internet website, Advisory newsletter and service
manager communications to provide latest information on credit card
products available
BRISTOL-MYERS SQUIBB (Consultant)
Project Coordinator, Pharmaceutical Development Informatics
(3/99- 7/03)
. Monitored budget issues and contractor expenditures though detailed
quantitative reports evaluating the departmental cost effects to all
Integrated Supply Chain Initiative programs and made appropriate
recommendations to management
. Responsible for SAP procurement, invoice tracking, monitoring of
approval process and providing operational support in allocating
resources in order to control expenses and maintain a balanced budget
. Determined and implemented corrective measures for controlling data
discrepancies in order to maintain continuity and standardization
throughout the Integrated Supply Chain
. Facilitated effective communication strategies by coordinating the
scheduling, planning and logistics for large departmental
videoconference presentations; saving the company millions of dollars
in travel expenses
. Participated in many cost saving projects designed to enhance
productivity while simultaneously reducing overhead
MERRILL LYNCH
Associate Marketing Specialist, Asset Management
(05/98 - 12/98)
. Worked with Financial Advisors in providing clients with accurate
information by keeping abreast of procedures and delivering high
quality customer service, stressing client focus, product knowledge
and problem resolution
. Made presentations to Financial Advisors, Associates and Sales
Assistants to drive new initiatives and develop innovative approaches
to achieving overall business objectives
. Provided daily management of new account opening functions while
stressing adherence to firm and regulatory policies and procedures
while promoting client acquisition and retention
TRANSAMERICA FINANCIAL SERVICES
Executive Branch Manager, Consumer Lending and Business Development
(2/96- 2/98)
. Managed all sales and operational functions of $24 million branch office
. Approved residential mortgages, home equity and consumer loans within
assigned credit limits
. Ensured that established branch growth and profitability goals and
objectives were met or exceeded on a regular basis
. Planned and administered business development referral program among the
professional community
. Responsible for hiring and developing a staff that consistently
realized their highest potential while continuously striving to reach
the common goals of the branch office while valuing the customers
requirements
. Established unsurpassed customer service and took every opportunity to
strengthen the company's public relations image within the community
ASSOCIATES FINANCIAL SERVICES
Branch Manager, Consumer Lending and Sales
(3/91- 2/96)
. Supervised the operation of a $20 million consumer branch office in
the most profitable and efficient manner by adhering to all company
policies, standard operating procedures, and regulatory requirements
. Developed branch business plans to originate residential mortgages,
home equity and consumer loans and ensured that the strategies in
place were followed to achieve company objectives in maximum growth
and business development
. Maintained an up-to-date knowledge of all laws and regulations
affecting residential mortgage lending and origination
. Encouraged staff to maintain contact with customers, merchants, and
the community to promote and develop business
. Supervised, trained, evaluated, and coordinated all activities of the
branch staff engaged in making all loans and collections of delinquent
customer accounts
EDUCATION:
. B S Business Administration - Marketing and Finance
Rider College - Lawrenceville, New Jersey
PROFESSIONAL SKILLS:
OPERATING SYSTEMS: Experience with server/desktop support in a Windows 2000
and Windows NT environment
WIN 95/2000/NT/ME/XP/Vista
SOFTWARE SYSTEMS: Microsoft Word, Excel, PowerPoint, Access, Express,
Outlook, Publisher, HTML, Adobe Photoshop, Illustrator, InDesign, Quark,
QuarkXPress, Corel WordPerfect, Corel PageMaker, SAP, SharePoint,
Frictionless, EasyReq, Beeline, Documentum, Netscape Communicator,
Aprimo, Restrac, Org Plus, Quicken, QuickBooks, Lotus123