LINDA ELKINS
Mission Viejo, CA ***** abmq9s@r.postjobfree.com
714-***-**** www.linkedin.com/in/lindaelkins
PROFESSIONAL SUMMARY
Financial Operations / Business Implementation Professional with broad
expertise leading bank operations, product and process implementations,
audit / compliance and regulatory compliance within the financial services
industry. Experienced manager with skills in leading direct reports as well
as cross-functional teams. Adept at managing key account relationships and
large-scale projects. Solid reputation in crisis management, swiftly
isolating issues, designing and implementing corrective action. Core
competencies include:
Process Improvement Sales and Client Support
Technical / Non-Technical Liaison Banking and Credit Industry Knowledge
New Product Development Policy / Procedure Development
PROFESSIONAL EXPERIENCE
EXPERIAN INFORMATION SOLUTIONS, Costa Mesa CA 2002 - 2010
$4 billion global leader providing information, analytical tools and
marketing services to organizations and consumers to help manage the risk
and reward of commercial and financial decisions
Manager, Client Services / Business Implementation (2006 - 2010)
Business Implementation Analyst / Consultant (2004 - 2006)
Directed and conducted program implementations, including technical
components, client services, sales support and daily operations of six
daily delivery product lines representing over $25 million in sales revenue
annually. Reported to Senior Vice President of Client Services.
. Led and mentored team of 10 consultant / analyst and technical /
operations personnel ensuring adherence to policies, procedures and
regulatory requirements.
. Directed and facilitated product implementation of more than 400 client
programs, which resulted in long-term program retention, client
satisfaction and revenue retention or incremental revenue.
. Managed and advised clients and sales team on all aspects of
implementation process including product and connectivity requirements
and on-going client and sales support. Commended by Sales and Marketing
for efforts in providing quality client care.
. Provided subject matter expertise (SME) consulting with Marketing,
clients and the sales force to define new product requirements.
Interfaced with development and documented requirements in product and
system specifications. Resulted in quality product enhancements and
expanded revenue opportunities.
. Designed and implemented "abend" automation solution that reduced manual
corrective efforts by 80%.
. Collaborated with development team on design and implementation of
automated billing solution, which reduced the billing creation process
from 3 days to 8 hours.
Manager, Fair Isaac Products (2002 - 2004)
Administered the use of all Fair Isaac (FICO) models utilized within credit
products, including online credit profiles and batch credit delivery.
. Reviewed and analyzed client marketing and presentation materials thereby
ensuring compliance with Fair Isaac policies and procedures.
. Represented company at Fair Isaac conferences designed to promote the use
of FICO models. Obtained client leads which resulted in expanded use of
FICO models.
. First point of internal contact for product questions, model usage, and
issues which ensured adherence to Fair Isaac's policies and accurate
recording of royalty payments.
. Launched and coordinated implementation of 'Next Gen' model, which
resulted in revenue retention or increased revenue and protected client
relationships.
WESTERN FINANCIAL BANK AND WFS FINANCIAL, Irvine, CA 1996 -
2002
Western Financial Bank provided small business, commercial, and consumer
banking services. WFS Financial, a subsidiary and leader in the auto
finance industry. Acquired by Wells Fargo Bank.
Senior Quality Assurance Analyst, WFS Financial (2000 - 2002)
Designed test plans, executed system, and user test scripts to validate
output for enterprise wide projects resulting in meeting or exceeding all
quality standards and client requirements.
. Conducted detailed analysis and testing of system changes and
enhancements that resulted in the successful implementation of new
programs or system enhancements.
. Designed test plans, which provided a thorough evaluation of technical
specifications, behavior, and expectations of the internal client.
. Facilitated UAT, logged exceptions, conferred with developers and ensured
changes were made in accordance with user requirements.
Assistant Vice President, Manager of Central Operations, Western Financial
Bank (1996 - 2000)
Planned and directed daily activities of a retail and commercial back
office support team. Ensured maximum efficiency, adherence to policy,
regulatory compliance, security and confidentiality.
. Directed timely processing and daily administration of branch back office
support functions including policy and procedures; technical and
compliance support, debit and ATM card processing and toll-free customer
service line.
. Facilitated retail system conversion including training, testing, and
validation, which provided increased efficiency, and reporting.
Acknowledged by peers and upper management for the success of the
project.
. Participated and acted as SME in new product development. Advised and
consulted with management of any regulatory or system constraints.
FIRST BANK OF BEVERLY HILLS, Calabasas CA 1994 - 1996
Financial services provider centered on certificates of deposit, lending,
and bankcard processing.
Vice President, Operations Manager
Directed operations and provided technical support to branch and merchant
card processing division.
. Conversion coordinator for deposit, general ledger, and accounts payable
system conversion and item processing conversion.
. Developed and implemented internal audit policies and procedures and
outlined branch training program, which resulted in increased awareness
and adherence to regulations.
. Revised and implemented policy and procedure to rapidly identify and
clear over $1 million in outstanding suspense items.
FNRS FINANCIAL CORPORATION, Pasadena 1990 - 1994
CA
Provided loan servicing and collection, accounting, data processing and
portfolio administration services. Contracted to service loans acquired by
Resolution Trust Corporation (RTC).
Assistant Vice President, Servicing Operations Manager
. Directed loan operations and support for a variety of loans, including
consumer, auto, real estate and installment. Responsibilities included
conversion, acquisitions, loan sales, and vendor relations.
EDUCATION
Associate of Arts, Orange Coast College, Costa Mesa, CA
60% of coursework complete toward a Bachelor's Degree
Currently enrolled in Six Sigma Green Belt certification course