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Manager Sales

Mission Viejo, California, 92692, United States
May 26, 2010

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Mission Viejo, CA *****



Financial Operations / Business Implementation Professional with broad

expertise leading bank operations, product and process implementations,

audit / compliance and regulatory compliance within the financial services

industry. Experienced manager with skills in leading direct reports as well

as cross-functional teams. Adept at managing key account relationships and

large-scale projects. Solid reputation in crisis management, swiftly

isolating issues, designing and implementing corrective action. Core

competencies include:

Process Improvement Sales and Client Support

Technical / Non-Technical Liaison Banking and Credit Industry Knowledge

New Product Development Policy / Procedure Development



$4 billion global leader providing information, analytical tools and

marketing services to organizations and consumers to help manage the risk

and reward of commercial and financial decisions

Manager, Client Services / Business Implementation (2006 - 2010)

Business Implementation Analyst / Consultant (2004 - 2006)

Directed and conducted program implementations, including technical

components, client services, sales support and daily operations of six

daily delivery product lines representing over $25 million in sales revenue

annually. Reported to Senior Vice President of Client Services.

. Led and mentored team of 10 consultant / analyst and technical /

operations personnel ensuring adherence to policies, procedures and

regulatory requirements.

. Directed and facilitated product implementation of more than 400 client

programs, which resulted in long-term program retention, client

satisfaction and revenue retention or incremental revenue.

. Managed and advised clients and sales team on all aspects of

implementation process including product and connectivity requirements

and on-going client and sales support. Commended by Sales and Marketing

for efforts in providing quality client care.

. Provided subject matter expertise (SME) consulting with Marketing,

clients and the sales force to define new product requirements.

Interfaced with development and documented requirements in product and

system specifications. Resulted in quality product enhancements and

expanded revenue opportunities.

. Designed and implemented "abend" automation solution that reduced manual

corrective efforts by 80%.

. Collaborated with development team on design and implementation of

automated billing solution, which reduced the billing creation process

from 3 days to 8 hours.

Manager, Fair Isaac Products (2002 - 2004)

Administered the use of all Fair Isaac (FICO) models utilized within credit

products, including online credit profiles and batch credit delivery.

. Reviewed and analyzed client marketing and presentation materials thereby

ensuring compliance with Fair Isaac policies and procedures.

. Represented company at Fair Isaac conferences designed to promote the use

of FICO models. Obtained client leads which resulted in expanded use of

FICO models.

. First point of internal contact for product questions, model usage, and

issues which ensured adherence to Fair Isaac's policies and accurate

recording of royalty payments.

. Launched and coordinated implementation of 'Next Gen' model, which

resulted in revenue retention or increased revenue and protected client




Western Financial Bank provided small business, commercial, and consumer

banking services. WFS Financial, a subsidiary and leader in the auto

finance industry. Acquired by Wells Fargo Bank.

Senior Quality Assurance Analyst, WFS Financial (2000 - 2002)

Designed test plans, executed system, and user test scripts to validate

output for enterprise wide projects resulting in meeting or exceeding all

quality standards and client requirements.

. Conducted detailed analysis and testing of system changes and

enhancements that resulted in the successful implementation of new

programs or system enhancements.

. Designed test plans, which provided a thorough evaluation of technical

specifications, behavior, and expectations of the internal client.

. Facilitated UAT, logged exceptions, conferred with developers and ensured

changes were made in accordance with user requirements.

Assistant Vice President, Manager of Central Operations, Western Financial

Bank (1996 - 2000)

Planned and directed daily activities of a retail and commercial back

office support team. Ensured maximum efficiency, adherence to policy,

regulatory compliance, security and confidentiality.

. Directed timely processing and daily administration of branch back office

support functions including policy and procedures; technical and

compliance support, debit and ATM card processing and toll-free customer

service line.

. Facilitated retail system conversion including training, testing, and

validation, which provided increased efficiency, and reporting.

Acknowledged by peers and upper management for the success of the


. Participated and acted as SME in new product development. Advised and

consulted with management of any regulatory or system constraints.

FIRST BANK OF BEVERLY HILLS, Calabasas CA 1994 - 1996

Financial services provider centered on certificates of deposit, lending,

and bankcard processing.

Vice President, Operations Manager

Directed operations and provided technical support to branch and merchant

card processing division.

. Conversion coordinator for deposit, general ledger, and accounts payable

system conversion and item processing conversion.

. Developed and implemented internal audit policies and procedures and

outlined branch training program, which resulted in increased awareness

and adherence to regulations.

. Revised and implemented policy and procedure to rapidly identify and

clear over $1 million in outstanding suspense items.



Provided loan servicing and collection, accounting, data processing and

portfolio administration services. Contracted to service loans acquired by

Resolution Trust Corporation (RTC).

Assistant Vice President, Servicing Operations Manager

. Directed loan operations and support for a variety of loans, including

consumer, auto, real estate and installment. Responsibilities included

conversion, acquisitions, loan sales, and vendor relations.


Associate of Arts, Orange Coast College, Costa Mesa, CA

60% of coursework complete toward a Bachelor's Degree

Currently enrolled in Six Sigma Green Belt certification course

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