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Customer Service Sales

Houston, Texas, 77064, United States
May 26, 2010

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Alfreda D. Thomas

**** *********** ***** ( Houston, TX 77064 (281-***-**** / 832-***-**** (


Seeking a professional Accounting position which allows me to contribute my

skills and experience in a challenging business environment.

Professional Experience

Natco Houston, Texas


Account Analysis

. Analyze and research past due invoices.

. Responsible for answering any questions from email Help Desk.

. Assist Branch Offices and vendors with any questions regarding invoices.

Chicago Bridge & Iron The Woodlands, Texas


Accounts Payable Specialist

. Process invoices in a timely

manner into J D Edwards.

. Resolve invoice payment

issues and process AP


. Maintain strong relationship

with vendors.

. Support other team members

during peak activity


Exxon Mobil (Account Pro) Houston, TX


Invoicing Dedicated Support Professional

. Process non-inventory sales

adjustments and perform

other billing functions,

such as

buyback billing, credit/debit memo, and credit/rebills to create an

adjusted invoice document.

. Ensure all request are

appropriate review to ensure

documentation is completed.

. Process any special customer

billing requirements.

. Assist in development of

root cause analysis to

facilitate corrective

actions and reduce number of


. Support other team members

during peak activity periods

and vacations/absences.

. Trained new employees during

migration period.

. Created sales adjustment

credit/debit using Siebel

(CRM) and SAP.

Relizon Houston, TX


Account Correspondent

. Provide support and customer

liaison for forms management


. Receive and responds to

customers through email,

telephone, fax and mail.

. Process production orders

through the system and

distribute to vendors.

. Process requisitions

transactions, including

editing of products,

shipping codes, etc.

. Scanned customer forms on

website and verified all

images for accuracy.

. Filing, order entry and

other responsibilities as


Reliant Energy (Primary Services) Houston, TX


Tax Coordinator, Remittance Specialist, Issue Resolution Specialist

. Process state and local

income, franchise and

transaction tax return as

they are completed.

. Make file copies and send

out via certified mail.

Monitor and maintain

certified mail receipts.

. Maintain tax calendar that

monitors monthly tax

compliance schedule.

. Provide ongoing

administrative support to

tax personnel.

. Research customer accounts

to ensure correct payments

are applied to account.

. Perform skip tracing process

to locate customers with

outstanding balance.

. Develop and implement

methods for monitoring and

analyzing accounts.

. Interface with a wide

variety of people, both

internally and externally,

in a diplomatic manner.

. Perform varies credit

functions including write-

offs, dunning blocks and


. Research and analyze

accounts to determine the

origin of residential and

small business customer


. Undertake multifaceted

resolution paths for

problems that are highly

complex and cross-functional

in origin.

. Acquire and correct move-

in/out, consumption,

invoices and payment process


9723 Shadowglade Court ( Houston, TX 77064 (281-***-**** / 832-***-**** (

Newfield Exploration Houston, TX


Accounts Payable Specialist

. Ensure accuracy of all

vendor invoices including

proper coding and

authorization in addition to

administration of


. Utilization of internal and

external organizational

communication for the

maintenance of vendor


. Process employee expense

reports to ensure compliance

with company policy.

Fisher Scientific Houston, TX


Customer Service Representative

. Provide customer service and

assistance with incoming

calls for three major

accounts and provide

effective solutions to

problematic customer orders.

. Create daily statistical

sales reports in a timely


. Assist in the design and

implementation of improved

customer service department.

. Generate and evaluate

special projects as needed.

. Assist supervisor in the

selection of new hire

through organization of

appointments, interviews,

and orientations.

Texas Department of Human Services Houston, TX


Eligibility Specialist

. Interview, evaluate, and

direct over 300 clients in

governmental assistance

services via telephone, home

and office visits.

. Verify and compile

information to determine

eligibility for such

programs as AFDC, Food

Stamps, and Medicaid.

. Advise clients of the rules

and regulations of human

services programs and

enforce them as necessary.

. Attend monthly staff

meetings to monitor current

casework and discuss updated

policies and office


. Manage and coordinate

information flow between


. Assume supervisor

responsibilities in absence

of his/her presence.

. Interact with a wide variety

of people of diverse age,

race and ethnic background.



Lone Star College

Bachelor of Arts in Social Work 1990

Texas Southern University, Houston, Texas

Lamar University

Beaumont, Texas

Human Resource Management Courses

Tomball College, Houston, Texas

Computer Skills

Proficient in SAP, Siebel, Oracle Financials, JD Edwards, AS400,Microsoft

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