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Manager Insurance

Anaheim, California, 92808, United States
May 26, 2010

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Melisa Ann Nelson

*** ******* ***, ******* *****, CA 92808

Ph: 909-***-**** Email:


Seeking an executive support position within an organization whose mission

is to offer excellent service for their clients and employees. This

position would require leadership skills and a proven management team-

building organizational background.


Skilled and dedicated Executive Assistant with several years of experience

coordinating, planning, and supporting daily operational and administrative


. Demonstrated capacity to provide comprehensive support for executive-

level staff; excel at scheduling meetings, coordinating travel, and

managing all essential tasks.

. Proven track record of accurately completing research, reporting,

information management, and marketing-support activities within

demanding time frames.

. Adept at developing and maintaining administrative processes that

reduce redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

. Proficient in Microsoft Office Suite (Word, Outlook, Excel,

PowerPoint), Visio; Windows and Mac OS; type 60 wpm with complete



Kindred Healthcare, Ontario, California

7/2009 - Present

Executive Assistant

. Provide high-level administrative support to Chief Financial Officer

and accounting department staff of a leading acute care hospital with

hospitals throughout the United States. (NYSE:KND)

. Create and maintain electronic spreadsheets and databases; conduct

research and produce financial, statistical, narrative and other


. Coordinate schedules, make appointments, arrange logistic travel

arrangements for CFO and other department heads, while reducing

previous travel expenses by $20,000 within the first four months.

. Successfully coordinate and host numerous patient/doctor seminars,

creating invitations and promotional/educational materials, booking

venues, and selecting guest speakers.

. Prepare agendas, reserve and prepare facilities; record and transcribe

meeting minutes.

Melisa Ann Nelson

--Page 2--


R.E. Harris Insurance Agency, Costa Mesa, California

7/2007 - 7/2009

Executive Assistant/Account Manager

. Provide high-level administrative support to the Personal Lines

Manager and department staff of a mid-sized insurance agency.

. Create and maintain electronic spreadsheets and databases, and create

company letters for clients.

. Coordinate schedules, make appointments, and travel arrangements.

Prepare agendas, reserve and prepare facilities; record and transcribe

meeting minutes.

. Quote, bind and issue insurance policies for home, auto, yacht,

aviation and personal liability predominately dealing with high-net

worth clientele.

The Empire Company, Rancho Cucamonga, California

10/2003 - 7/2007

Personal Lines Manager

. Manage five CSR's/Sales agents with a book of business over 10

million. Handle all VIP clients.

. Quote and issue personal lines products e.g. Auto, Home, Earthquake,

Umbrella, Recreational vehicles, Comprehensive Liability polices, Lost

Water Stock Bonds, Lost note/deed bonds.

. Deal direct with marketing representatives from several preferred

insurance carriers.

. Work with AMS360, FSC rating, Mercury, Fireman's Fund, Safeco,

Hartford, Unigard, Progressive, and several others.

Barranca Insurance Services, Rancho Cucamonga, California

5/2001 - 10/2003

Insurance Agent

. 95% of business is Mercury Insurance. Familiar with all Mercury

Insurance software, Financial Indemnity and Progressive Insurance.

. Handle all policy service for homeowners, personal auto, commercial

auto, watercraft and motorcycle.


. B.S. Public Administration; minor is Organizational Leadership,

University of LaVerne

. American Management Association - Management and Supervisory training,

Records Management training, and Communication training

. Fire and Casualty Insurance license program and continuous insurance

courses to adhere to license requirements

. California Notary License and Certified Loan Document Signer


. Continuously volunteer with Orangewood Jaycees

. Continuously contribute funds and volunteer with World Vision

. Continuously contribute funds to the ASPCA

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