Manager Customer Service
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Jennifer Work Experience
Vitrella
Street
Miami,
Florida
33176
jenvitrella@
gmail.com
Operations Manager
Commonwealth Contracting Services, LLC
Upon being hired and setting up the Miami office
with all of the necessary office equipment, I
immediately instituted the Client Relationship
Manager "ACT" in order to consolidate as well a
allow all of our company employees to be able
access the company's client lists remotely. Once
ACT was online and active, I taught all of the
Miami based employees how to access and use all
of the tools the CRM has to offer.
I was then responsible for submitting the
necessary documentation to all of the large
insurance companies and construction companies in
the South Florida area; as well as the county,
city and state agencies in Florida in order to be
placed on any all vendor lists for demolition,
abatement and emergency services.
My duties were also inclusive of project lead
retrieval and administrative project management.
Where I was instrumental in all aspects of
retrieving bid leads, attending pre-bid meetings
and conferences, compiling and submission of bid
packets and attending bid openings. Once a bid
was won, it was then my responsibility to acquire
the necessary permits, hire crews and purchase
any materials needed for the project, set up the
initial project schedule and instruct as well be
a liaison for the Project Managers for the
duration of the project. Keeping project costs
inline as well as keeping projects on schedule
was key in this role. I was also accountable for
the HUD billing for local projects.
Executive Assistant to President of Company
9/2006 - 2/2008
Courey International, Miami, Florida
As the assistant to the president of the company,
my responsibilities were vast. My direct
responsibilities to him were to assist in
maintaining his professional as well as personal
calendar, i.e. meetings, teleconferences and
travel. I was responsible for maintaining
contact with our overseas employees as well as
many of our overseas vendors, mainly Chinese. A
majority of my time was spent helping to develop
new products for the wholesale line and
negotiating pricing with the Chinese vendors. I
was also instrumental in developing, acquiring
and implementing new retail lines for the
company. I was also responsible for educating
our sales teams on the new products. My duties
also entailed, helping to mitigate claims and
general concerns with our products. Other
responsibilities included the management of the
disbursement of samples and literature to our
domestic and international vendors, distributors
and sales teams. As well as constantly updating
and maintaining our client / vendor database.
Director of Operations
1/2006 - 9/2006
Mountain Medical Technologies, Inc., Miami,
Florida
As Director of Operations my responsibilities
include, but not limited to all banking
transactions. I personally handled all the
accounting for the corporation as well as the
monthly AP and AR's, as well as quarterly and an
annual P&L. In addition to approving and issuing
payment for employee expenses reports, my
responsibilities also included the intake and
approval all AP's, and intake and processing of
all AR's. As Director of Operations my duties
were also focused on the intake and approval of
all employee time-off and vacation requests. I
oversaw all aspects relating to MMT's
participation in industry trade shows. I was
responsible for negotiating and approving all
contracts with our VAR's as well as with our
vendors, from the monthly billing to
collections. I kept an accurate and updated
listed of all of the business accounts in the
Client Relationship Manager. I assisted the CEO
with management of our off-site trainers,
programmers and IT personal. Participated in
twice daily management meetings in which I kept
the other members of the management team updated
on all current clients progress, status and
project projection, including the current account
status of their individual contracts. I was the
liaison between our UK based team and our US
based team. Keeping the US team abreast of all
changes in our web server and web page made by
our UK team and visa versa.
Office Manager
6/1990 - 8/1992
9/1994 - 2/2006
AD Air, Inc., Miami, Florida
Intake and approval of new contracts. Scheduling
all sites for installations. Managing all
employee schedules and daily time sheets.
Responsible for an accurate and current company
assets tally. Handled every aspect of the
company finances.
Education
8/1992 - 8/1994 Connecticut College, New London,
Connecticut
Bachelors Degree In Business Administration
Earned
6/1990 - 5/1992 Miami Dade College, Miami,
Florida
Associate Degree
Minored in Early Childhood Education Achieved
multiple credits towards Finance as well as
Psychology
Affiliations
9/2001 - 5/2006 Girl Scouts of America
Troop Leader
Skills
Incredible organizational skills and work ethic
Excellent grammar, editing and proof-reading
skills
Meticulous, professional and detail-oriented
Excellent telephone voice: cultured, distinctive
and educated accent
Enthusiastic personality
Outstanding customer service and guest relations
skills
Trustworthy worker with ethics and integrity
Reliable, smart, organized and self-motivated
worker with lots of initiative
Efficient and strong communication skills
MS Office Proficient
MS Word
MS Excel
Power Point
QuickBooks
Peachtree
ACT
PROTRAC
CYRAMED
Reference:
Professional:
Richard Katz Haitian American Group
Julie Yessman PPSF
Personal:
Tatum Garofalo Speech Pathologist
Judy Donnellan Legal Secretary
Additional Info
Personal Achievements
One of my greatest achievements was being
personally involved with the Girl Scouts of South
Florida for six years. Not only as a troop
leader but also as an event coordinator. One of
the more rewarding events that I have been
involved with is helping to organize visits to
homeless children's shelters for various Girl
Scout Troops. Although, what I am most proud of
is the role I have played in an annual Christmas
drive and festival that I have coordinated
between multiple Girl Scout troops from the South
Florida area and The New Life Family Shelter for
the past seven years.
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