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Manager Customer Service

Miami, Florida, 33176, United States
May 26, 2010

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Jennifer Work Experience


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Operations Manager

*/**** - */****

Commonwealth Contracting Services, LLC

Upon being hired and setting up the Miami office

with all of the necessary office equipment, I

immediately instituted the Client Relationship

Manager "ACT" in order to consolidate as well a

allow all of our company employees to be able

access the company's client lists remotely. Once

ACT was online and active, I taught all of the

Miami based employees how to access and use all

of the tools the CRM has to offer.

I was then responsible for submitting the

necessary documentation to all of the large

insurance companies and construction companies in

the South Florida area; as well as the county,

city and state agencies in Florida in order to be

placed on any all vendor lists for demolition,

abatement and emergency services.

My duties were also inclusive of project lead

retrieval and administrative project management.

Where I was instrumental in all aspects of

retrieving bid leads, attending pre-bid meetings

and conferences, compiling and submission of bid

packets and attending bid openings. Once a bid

was won, it was then my responsibility to acquire

the necessary permits, hire crews and purchase

any materials needed for the project, set up the

initial project schedule and instruct as well be

a liaison for the Project Managers for the

duration of the project. Keeping project costs

inline as well as keeping projects on schedule

was key in this role. I was also accountable for

the HUD billing for local projects.

Executive Assistant to President of Company

9/2006 - 2/2008

Courey International, Miami, Florida

As the assistant to the president of the company,

my responsibilities were vast. My direct

responsibilities to him were to assist in

maintaining his professional as well as personal

calendar, i.e. meetings, teleconferences and

travel. I was responsible for maintaining

contact with our overseas employees as well as

many of our overseas vendors, mainly Chinese. A

majority of my time was spent helping to develop

new products for the wholesale line and

negotiating pricing with the Chinese vendors. I

was also instrumental in developing, acquiring

and implementing new retail lines for the

company. I was also responsible for educating

our sales teams on the new products. My duties

also entailed, helping to mitigate claims and

general concerns with our products. Other

responsibilities included the management of the

disbursement of samples and literature to our

domestic and international vendors, distributors

and sales teams. As well as constantly updating

and maintaining our client / vendor database.

Director of Operations

1/2006 - 9/2006

Mountain Medical Technologies, Inc., Miami,


As Director of Operations my responsibilities

include, but not limited to all banking

transactions. I personally handled all the

accounting for the corporation as well as the

monthly AP and AR's, as well as quarterly and an

annual P&L. In addition to approving and issuing

payment for employee expenses reports, my

responsibilities also included the intake and

approval all AP's, and intake and processing of

all AR's. As Director of Operations my duties

were also focused on the intake and approval of

all employee time-off and vacation requests. I

oversaw all aspects relating to MMT's

participation in industry trade shows. I was

responsible for negotiating and approving all

contracts with our VAR's as well as with our

vendors, from the monthly billing to

collections. I kept an accurate and updated

listed of all of the business accounts in the

Client Relationship Manager. I assisted the CEO

with management of our off-site trainers,

programmers and IT personal. Participated in

twice daily management meetings in which I kept

the other members of the management team updated

on all current clients progress, status and

project projection, including the current account

status of their individual contracts. I was the

liaison between our UK based team and our US

based team. Keeping the US team abreast of all

changes in our web server and web page made by

our UK team and visa versa.

Office Manager

6/1990 - 8/1992

9/1994 - 2/2006

AD Air, Inc., Miami, Florida

Intake and approval of new contracts. Scheduling

all sites for installations. Managing all

employee schedules and daily time sheets.

Responsible for an accurate and current company

assets tally. Handled every aspect of the

company finances.


8/1992 - 8/1994 Connecticut College, New London,


Bachelors Degree In Business Administration


6/1990 - 5/1992 Miami Dade College, Miami,


Associate Degree

Minored in Early Childhood Education Achieved

multiple credits towards Finance as well as



9/2001 - 5/2006 Girl Scouts of America

Troop Leader


Incredible organizational skills and work ethic

Excellent grammar, editing and proof-reading


Meticulous, professional and detail-oriented

Excellent telephone voice: cultured, distinctive

and educated accent

Enthusiastic personality

Outstanding customer service and guest relations


Trustworthy worker with ethics and integrity

Reliable, smart, organized and self-motivated

worker with lots of initiative

Efficient and strong communication skills

MS Office Proficient

MS Word

MS Excel

Power Point








Richard Katz Haitian American Group


Julie Yessman PPSF



Tatum Garofalo Speech Pathologist


Judy Donnellan Legal Secretary


Additional Info

Personal Achievements

One of my greatest achievements was being

personally involved with the Girl Scouts of South

Florida for six years. Not only as a troop

leader but also as an event coordinator. One of

the more rewarding events that I have been

involved with is helping to organize visits to

homeless children's shelters for various Girl

Scout Troops. Although, what I am most proud of

is the role I have played in an annual Christmas

drive and festival that I have coordinated

between multiple Girl Scout troops from the South

Florida area and The New Life Family Shelter for

the past seven years.

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