Pamela Hatch **** East Marshall Ave
gilbert AZ, *5297
abmq8g@r.postjobfree.com
PROFESSIONAL SUMMARY
Management candidate with over 20 years of retail experience. Demonstrated
leadership in analysis, business development, and personnel.
EDUCATION
UNIVERSITY OF ARIZONA
Bachelor OF SCIENCE Organizational Psychology
May 2007
PROFESSIONAL EXPERIENCE
Bath and Body Works
General Sales Manager - Chandler, AZ
5/09-Present
. Analyze business and create action plans to insure sales targets are met
or exceeded.
. Leverage business based on last year's performance
. Drive execution in the store through coaching of associates which results
in profitable top line sales growth.
. Recruit and develop staff of 40-110 employees.
. Align with DM and RM to manage operational execution of the store to
ensure positive customer experience and drive top-line sales growth.
. Recruit, hire, and staff sales leadership positions for the Southwest
Arizona Market.
American Eagle Corporation
Store Sales Manager - Phoenix, AZ
5/08-5/09
. Analyze business and create action plans to insure sales targets are met
or exceeded.
. Leverage business based on last year's performance.
. Recruit and develop staff of 25 - 40 employees.
. Partner with DM to insure store is in full compliance with company
standards.
. Develop strategy for growing increased clearance business as a non-outlet
store located in an outlet location.
. Maintain high visual standards.
. Create and implement individual development plans for staff.
Gymboree Corporation
District Sales Manager - Phoenix, AZ
2/06-4/08
. Supervised and coordinated all aspects of store operations for 14 stores
across 3 brands.
. Highest Annual selling volume for the AZ/NM district in 2007.
. Managed succession plan for each store to insure open management
positions were filled promptly.
. Recruited and retained top talent for all stores.
. Conducted monthly store visits and audits. Managed results based on
company policies and expectations.
. Utilized company reward and recognition appropriately to motivate and
reward superior results.
. Coached and counseled problem performance to meet company expectations.
. Responsible for insuring all store teams are focused on current corporate
initiatives.
. Completed multiple store openings, store closings, and future site
evaluations for home office.
Store Sales Manager - Las Vegas, NV
12/03-1/06
. Assessed business and created action plans to insure sales targets were
met or exceeded.
. Increased annual sales volume from $759,000 to 1.5 million.
. Responsible for the recruitment, hiring, training, and scheduling of
store team.
. Partnered with District Manager to insure store was in full compliance
with company standards.
. Provided on-going development of store team to include performance
evaluations.
. Ensured fiscal responsibility through record keeping and enforcing shrink
initiatives.
. Actively developed relationships with highest yielding customers to
insure brand loyalty.
Associate Manager - Las Vegas, NV
4/02-12/03
. Responsible for day-to-day leadership of the store with both customers
and sales associates.
. Within the first 3 months recognized for leading the company in Sales per
Hour.
. Selected by Regional Management to asses product quality and appearance
and provide feedback to corporate.
QUALIFICATION HIGHLIGHTS
. Consistent record of success in retail sales production and management.
. Effective in the development and motivation of individual store and
district teams.
. Capable of evaluating business results, and creating long-term plans for
success.
. Excellent oral and written communication skills.
. Windows, Microsoft Office, Word, Excel, Power Point.
. Trained in mediation.