MICHAEL L. DELONEY
Overland Park, KS 66213
H: 913-***-**** C: 913-***-****
Email: abmq85@r.postjobfree.com LinkedIn: http://www.linkedin.com/pub/mike-
deloney/4/3b9/62b
SUMMARY
Quality assurance leader with proven success managing teams, developing
talent and delivering quality systems on time and at a great value.
Effective driving test automation, quality tool implementation, process
improvement and establishing quality standards. Results driven with strong
financial acumen, excellent problem solving, sharp analytical skills and
strategic planning. Consistent record improving efficiency and reducing
expenses, while enhancing quality and fostering favorable associate
satisfaction and retention.
TECHNICAL & SPECIALIZED SKILLS
. Quality Center (formerly Mercury) QA tools
. Waterfall and agile software development life cycle methodologies
. Test automation strategy and implementation
. Requirements traceability and test coverage
. Quality metrics and analytics
PROFESSIONAL EXPERIENCE
H & R BLOCK, World Headquarters, Kansas City, MO 1988 - 2010
Director, Quality Assurance (2003 - 2010)
Directed quality assurance and electronic filing certification with the IRS
and state departments of revenue. Led software configuration management,
performance testing, data quality, test automation and technical writing.
Leadership scope ranged up to 35 fulltime and 80+ seasonal, contract and
off-shore resources with budgets up to $3 million.
. Consistently reduced baseline spending by 10% year over year
through automation and efficiency improvements
. Improved product delivery consistency and reliability by implementing
a Quality Assurance Framework
. Improved quality assurance efficiency and effectiveness by
implementing HP Quality Center, Load Runner and Quick Test
Pro tools across the enterprise
. Minimized production issues, consistently limiting high severity
escaping defects to less than 1% per year and reduced year over year
production defects by 5% on average through a risk-based approach,
test automation, end-to-end testing, and process improvements
. Fostered positive and productive work environment and achieved high
associate satisfaction (85+%) and retention through open and honest
two-way communication
Group Manager, Quality Assurance (2000 - 2003)
Managed quality assurance, technical support, software configuration
management, load testing, production performance monitoring, and technical
writing. Budgets up to $2.4 million with 25 associates and 10+ seasonal
and off-shore resources.
. Reduced field bookkeeping labor substantially by working with business
partners and the development team to design, test, support and
implement a new field financial system
. Enhanced scalability, performance and reliability of web systems by
implementing performance test tools and processes and leading the
performance test team
. Improved the accuracy and reliability of production release migrations
by implementing software configuration management structure and best
practices
Manager, Quality Assurance (1997 - 2000)
Built and developed quality assurance teams covering business applications
and implemented quality processes and structure. Managed software
requirements and design for key business sytems, as well as technical
writing, help systems and field communications. Budgets up to $1.5 million
with teams ranging up to 20 associates.
. Improved the quality of business systems by introducing quality
assurance processes, standards and structure
. Significant reduction in user documentation print and distribution
cost by converting to help systems
Manager, Rapid Refund System Design & TaxCut Support (1988 - 1997)
Responsible for business requirements, software design and communicating
system requirements with development teams. Also led testing, support,
field communications and user documentation for Rapid Refund and multiple
business systems. Coordinated with state department of revenue electronic
filing coordinators to ensure H&R Block's acceptance into electronic filing
with each state.
. Led the migration of TaxCut support from Connecticut to Kansas City,
MO and managed the team, achieving a 20% reduction in labor expenses
. Directed the implementation of several early business automation
projects, including field bookkeeping and tax professional scheduling,
leading to improved business efficiency and labor savings
District Manager / Franchise Director, Springfield, OH (1987 - 1988)
Managed 3 company offices and 9 franchise offices. Responsible for hiring,
training, scheduling, budgeting, financial performance, operations,
performance management and overall accountability for profitability and
growth.
. Led the region (OH, IL, WV) in client, new business and revenue growth
. Led all new district managers in the nation in client and revenue
growth
EDUCATION
BS, Business Management, Eastern Illinois University, Charleston, IL
PROFESSIONAL DEVELOPMENT
Certified Quality Analyst (CQA), Quality Assurance Institute (QAI)
Certified Software Test Engineer (CSTE), QAI
Project Management for Information Systems graduate, Systemization
AWARDS
Kansas City Quality Assurance Association's annual award for Outstanding
Quality Achievement by a Member Organization, in 2002 and 2003
Kansas City Quality Assurance Association annual award for Best
Presentation in 2004