JORDAN J. SQUIRES
*** ******** ***** ******, *** NY 10552
ph. 914-***-****; email: abmq81@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Change Management Professional consistently acquired to "turn-around" or
centralize poor performing AR and related operational departments, where
others have failed. Progressive experience in all aspects of commercial
accounts receivable including: staffing, training, policy design, credit,
analysis, collections, contracts, recovery, litigation, factoring, charge
backs, liens, bonds, AIA's, credit cards, EDI, billing, quality assurance,
contract administration, customer service, operations, data/work flow
technology, metrics, conversions and financial
reporting/budgeting/forecasting and compliance with Sarbanes Oxley. A
proven leader (charged with oversight of up to 15 employees) with strong
organizational, presentation, innovative, negotiation, problem solving,
technical, and interpersonal skills in service-oriented, retail,
manufacturing, Fortune 500, and international firms.
EXPERIENCE
Velocity Express, Inc. 09/08 -
present
($500MM, nationwide, transportation, logistics network co. for primarily
the retail and pharmaceutical industry)
RETAIL DIRECTOR of CREDIT & COLLECTION and OFFICE SERVICES (Dept
relocating to TX)
. Centralized a loss prevention network among 150 warehouse locations,
while accelerating claim processing and identifying trends to
control/reduce their occurrence.
. Reduced claims from 12% to 2% of revenue within six months (company
record).
. Relocated and re-staffed the Retail Help Desk servicing customers and
internal employees to sustain, manage and track performance
improvements and disputes for the first time to support overall
strategic short and long-term goals.
. Spearheaded numerous new policies/procedures in the reorganization and
teamed with IT to create new software to manage the force reduction.
. Promoted in March 2009 to include oversight and control of Credit and
Collections.
. Increased percentage current from 66% to a company record of 81%
within one month, while supervising a staff of seven - after lay-offs
reduced to three.
Information Builders, Inc.
04/06-07/08
($300MM, world-wide, software, enterprise business intelligence and
consulting co. for Fortune 500 firms)
MANAGER of CREDIT and COLLECTIONS
(laid-off due to revenue reduction)
. Reduced DSO from over 100 to 63 days. Reduced 0-90 day age bands >15%
2006-08. Reduced 365 days plus age band >95% 2005-08 (all were
company records).
. Hired to customize, centralize, create and install a collection
calling program to encompass four different billing systems; create
policies and procedures manual; identify write-offs; adhere to
Sarbanes-Oxley; recover bad debt from 2003-05 to ensure auditors
remark positively.
. Identified and resolved several large accounts that cash was applied
on a "FIFO" basis; instituted numerous software enhancements with IT;
created a recognition and rewards program for Administrators and
reduced short pay by 20% and reduced unapplied cash to record lows,
while personally collecting on international accounts in 12 countries.
. Automated reports that for the first time measured and tracked all
disputes allowing for creation of a Collector incentive program to
ensure maximum performance and staff feedback, while also reducing tax
liability by collecting tax certificates.
. Created collection initiatives that doubled wire transfers, credit
cards and payment via overnight mail, while providing extensive
training to a staff of ten and collecting on int'l accounts.
. Qualitative analyses; identified and prioritized issues using cause-
and-effect and Pareto analyses; defined and implemented solutions
reducing re-bills from 30% to 15%.
. Provided management reporting on various metrics, DSO, cash flow
predictions, bad debt and trend information. Effectively interacted,
visited and communicated with a wide range of inter-department teams,
all levels of management and Fortune 500 customers.
Strauss Paper Company, Inc.
03/02-04/06 ($100MM, trucking distributor for paper products serving the
tri-state area)
MANAGER of CREDIT and COLLECTION (sought
more challenging opportunity)
. Created and sustained a 60 year record in 2003 and 2004 resulting in
percentage over 90 days late and in percentage of revenue current of
.002% and 87.9% respectively, within the first six months, analyzing
financials and expediting orders via D & B reports.
. Developed, implemented and maintained collection and dispute
resolution policy and procedures.
. Qualitative analyses; identified and prioritized issues using cause-
and-effect and Pareto analyses; defined and implemented solutions.
. Provided management reporting, training and presentations. Designed
and supported business improvements to reduce number of disputes
opened and accelerate cash flow.
. Provided management reporting on various metrics, DSO bad debt and
trend information.
. Effectively interacted and communicated with all a range of inter-
department teams, all levels of management and visited accounts
extensively.
Various Consulting Assignments while seeking full-time employment.
08/00-03/02
Positions included: Icon International (barter finance) - Director of
Credit, Union Pen - Senior Collector, Strauss Paper Co. (distributor) -
Credit & Collection Consultant
Re:Source New York, Inc./ Division of Interface, Inc.
09/98-07/00
($1B, World Wide Manufacturer and Distributor/subcontractor of Flooring and
a Direct Competitor of DuPont)
DIRECTOR of CREDIT and COLLECTION
(division closed)
. Created and re-organized a departmental merger of four companies A/R
departments, to achieve immediate positive cash flow goals for
servicing Fortune 1000 corporations.
. Decreased bad debt from 3% to 1%, while continuing service to marginal
accounts through the use of Dunn & Brad Street on-line reports,
extensive in-person negotiations, analysis of financials, web
searches, write-ups and Collector incentive programs.
. Created many credit/collection and reporting systems to include
adjunct departments; Operations, Billing, Contract Administration,
MIS, and Project Management that significantly increased our bottom-
line profits, as well as, for Re:Source America's twenty-four
subsidiaries.
. Brought previous collection turns from 249 days to present average of
86 days reducing borrowing and recovering balances up to two years
old, thereby received personal praise from the CEO of the parent
company, Interface, Inc, for this turn-around.
. Reconciled many misapplied accounts and established customized billing
procedures for our largest customers (brokerage firms, legal firms,
and lending institutions).
. Turned around several "unsalvageable" accounts to increase revenue.
. Forecasted, prepared, and analyzed cash flow, DSO and bad debt
reserve.
. Increased cash posting time from three weeks to one day.
Brink's, Inc. (Diamond & Jewelry Service)
10/94-09/98 ($1B, International, Consumer/business
Transporter of Currency, Valuables, Jewelry, Service of ATM's and provider
of Home Security Systems) (sought more
challenging opportunity)
REGIONAL MANAGER of CREDIT and COLLECTION (1/97-9/98)
. Co-managed an A/R re-organization, centralizing three divisions by
hiring, terminating, recruiting a department of eight employees to
also accommodate duties transferred from the corporate office.
. Implemented with IS one system upgrade and assisted in a complete
conversion to PeopleSoft and Developed strategies for improving
financial performance of the USA hub to deal effectively with
affiliates in 24 countries, extensive in-person negotiations, while
collecting on high-risk accounts and converting poor paying clients
into excellent ones.
. Managed a record bad debt recovery effort in Nov. and Dec. 1997
(exceeding goal by 60%). Brought previous collection turns from 100
days to present average of 51 days. Decreased bad debt from 1.5% in
1994 to .76% in 1997, while continuing service to marginal accounts
and
enforcing stringent shipping "hold" strategies.
. Created a record recovery of $350,000 in the first year on balances up
to four years old.
. Reduced interest expense by $36,000. Maintained database of 15,000
customers.
. Initiated the lock-box program; improved credit card processing;
increased cash posting speed dramatically; generated customized
management reports for this "start-up" department.
. Awarded executive training - experience compression laboratory.
CREDIT and COLLECTION MANAGER (10/94-1/97)
. Promoted after managing a staff of four (three Collectors, Cash Appl.
Clerk).
Dav-El Services, Inc.
07/91-12/93 ($100MM, global, corporate,
international limousine/travel company servicing agencies, hotels and
private clients)
MANAGER of CREDIT/COLLECTION
(Co. laid-off all Sr. Mgr's)
S.P. Network, Inc. 01/88-
07/91 ($30MM, agency)
OPERATIONS MANAGER
(sought more challenging opportunity)
Delonghi America, Inc. 07/85-
01/88 ($550MM, distributor of consumer appliances)
CREDIT/COLLECTION/RETURN MANAGER
(Co. relocated)
EDUCATION
Oneonta State University of New York
1982
Bachelor of Science Degree completed
Business Economics/Accounting credits earned
COMPUTER SKILLS
GETPAID, Excel (pivot tables), Access, Lotus 123, Lotus Notes, Vtrak,
PeopleSoft, Solomon IV, Trend, WebFocus, Microsoft Word, Word Pro, Outlook,
Resolution, MAI Basic IV, Placement Power, IBM SYS 36, WEBFOCUS and AS400.
REFERENCES PROVIDED UPON REQUEST