Thomas G. Sikoral
**** ***** **. - ****** *****, IL 60053
abmq7h@r.postjobfree.com
OBJECTIVE
Results-driven Manager eager to contribute expertise in driving Operations,
Business Development, P&L, and Team Building initiatives toward actively
collaborating with a dynamic organization in maximizing bottom-line
performance.
PROFILE
> Offer progressive experience in operations and client relations
management, with comprehensive background in leasing, sales and
marketing.
> Entrusted with achieving optimal utilization of human and financial
resources through proactive workflow planning/coordination and multi-
million-dollar budget administration.
> Effectively define, develop and implement targeted action plans to
maximize operational productivity, efficiency, profitability and brand
awareness.
> Successfully train/develop, mentor and lead top-performing teams
committed to providing superior service.
> Exceptional ability to research and evaluate industry trends and
competitor products and use findings toward designing and executing
innovative strategies to boost company leveraging in a saturated market.
> Dynamic communication, presentation, relationship building and problem-
solving abilities.
> Highly versatile; quickly master new roles, responsibilities,
technologies, and environments.
> Facilitate smooth communication between staff and senior personnel and
expedite workflow to attain objectives.
> Demonstrate outstanding problem solving and active listening skills;
diffuse difficult situations with tact and ease.
RECENT CAREER ACHIEVEMENTS
> Boosted commercial occupancy rate from 86% to 97% by applying sharp
business acumen.
> Demonstrated analytical and critical thinking abilities in proficiently
growing storage revenue 30%, which were record levels in 2005.
> Drastically reduced payroll cost 33% from $2.4M to $1.6M through shift
changes, employee policies, holiday pay requirements and utilization of
seasonal employees.
> Decreased overall operating cost 4.5%, by starting daily maintenance
programs and facility inspections.
> Slashed customer complaints 12% by ensuring all staff members are
properly trained on customer service.
> Generated $185K in annual cost savings by renegotiating housekeeping and
elevator contracts.
PROFESSIONAL EXPERIENCE
OliverMcMillan, Glenview, IL
2007-Present
Director Property Management/Asset Manager - The Glen Town Center
. Contribute dynamic leadership skills in managing all aspects of
operations and finances of this $250M asset consisting of 500K s.f.
retail and 280K s.f. apartments.
. Cost-effectively allocate, administer and oversee a $2.2M CAM budget and
an NOI of $12M.
. Exhibit solid leadership qualities toward supervising, training and
motivating 5 management staff and 20 operational staff, playing an
instrumental role in the development of top performing team members.
. Apply detail orientation and organizational skills toward project
managing all tenant build outs/remodels; negotiate contracts and
coordinate leasing department, municipality and tenant activities.
Westfield Corporation, Inc., Skokie, IL
2005-2007
General Manager - Westfield Old Orchard / Westfield North Bridge
. Strategically built and proactively led a top-performing team of 7, with
indirect oversight of 80 staff members.
. Relied upon to lend expertise in managing $600M asset, with
responsibility for $5.6M CAM budget and $29M NOI.
. Successfully led a $500K mall beautification project which updated the
center and resolved maintenance issues.
. Innovatively designed, developed and launched a new employee and tenant
relationship program to foster communication and education between
Westfield employees and tenants, which was adopted company-wide and
currently in use by over 4,000 employees.
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Thomas G. Sikoral
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CB Richard Ellis / Trizec Properties, Chicago, IL
2003-2005
Director - Sears Tower Skydeck
. Recruited to manage a 40K s.f. Chicago tourist attraction, hosting over
1.2M visitors per year.
. Significantly increased revenues and profits through sales generation and
cost containment programs.
. Directly managed and mentored staff of 78 including Sales, Marketing,
Housekeeping, Guest Relations, Human Resources, Accounting, Security and
Maintenance personnel, with strong focus on optimizing productivity,
efficiency and performance.
. Maintain up to date with industry trends and competitor products/services
to effectively determine price points.
. Appointed to serve as Brand Ambassador, promoting market awareness and
good will by liaising with media and occasionally appearing on
television.
United Airlines, Chicago, IL
2000-2003
Manager of Administration - Flight Operations (2002-2003)
. Maximized operating results, achieving 2.8% over plan in 2003, improved
from .5% in 2002.
. Significantly increased customer satisfaction by streamlining internal
processes, emphasizing employee training/recognition and improving pilot
communications.
. Supervised $3M budget and 22-member team, as well as overseeing all
administrative functions for 2,000+ pilots.
. Strategically planned and coordinated schedules to maximize use of human
resources while controlling labor costs and meeting customer needs.
Team Coordinator Resource Scheduler / Acting Cargo Manager (2000-2002)
. Consistently met/exceeded all daily performance metrics and increased
ready-for-pickup from 76% to above 90%.
. Increased Cargo Performance Index from 85% to 92%, applying industry
knowledge and experience.
. Lowered overtime costs from 9% to less than 1% of personnel cost by
working with union to change work areas and improving communications with
staff.
. Produced over $2M in new revenues in first year by creatively introducing
2 new products and promotions.
Continental Airlines
1990-2000
Regional Sales Manager (Passenger Sales) - NYC (1999-2000)
. Boosted revenues at all accounts; increased key business accounts 38% by
focusing on business partnerships.
. Efficiently supervised 15 Sales Managers and managed 150 Business and
Travel Agency accounts.
International Assistant Director - Customer Service - Newark, NJ (Hub)
(1998-1999)
. Directly oversaw 1,400 employees, 8 Managers, and 41 Supervisors
overseeing operations of international/domestic arrivals and departures.
. Successfully contributed to business development by collaborating with
sales teams and using proactive prospecting techniques to generate new
customers.
. Recognized for ensuring zero security breaches by setting up strict
security measures for departures to Tel-Aviv, including training ground
and flight personnel on screening and inspection techniques.
Prior Positions with Company (1990-1998)
. Consistently promoted from Customer Service Representative and Customer
Service Manager to General Manager, due to exceptional performance and
meeting/exceeding all goals and targets.
. Delivered superior performance while maintaining 5% under budget.
. Met/exceeded all goals for on-time performance, achieving >90%.
EDUCATION
Business Administration - Embry-Riddle Aeronautical University, Daytona
Beach, FL
PROFESSIONAL DEVELOPMENT/TRAINING
Leading for Performance; Create a Winning Environment; Kaset; Performance
Planning and Review; Target Selection; Effective Leadership; Team Building;
Coaching and Counseling; Sales and Marketing; Effective Negotiating; FMLA;
Workmen's Compensation; GSC; 7 Habits of Highly Effective People;
Communications
TECHNICAL SKILLS
Apollo; Sonic; Sabre; MS Word; Excel; PowerPoint; Outlook; Access; Paradox;
WordPerfect, MRI, JD Edwards, Argus
COMMUNITY ACTIVITIES
Board Member - Glenview Chamber of Commerce, 2008
President - Skokie Chamber of Commerce Board, 2007-2008
Membership Chair - Rotary District 6440 (Skokie Club)