Sarah E. Phillips
Washington, IL 61571
Phone: 309-***-****
E-mail: abmq7g@r.postjobfree.com
Education:
. Illinois State University, Normal, IL
Bachelor of Science in Political Science Degree Completed, May 2010 (GPA:
2.6/4.0)
. Heartland Community College, Normal, IL
Associate Degree, Degree awarded: Spring 2007 (GPA: 3.2/4.0)
Communication Skills:
Ability to speak, read, write and understanding Spanish.
Completed several communication classes, Interpersonal Communication,
Communication Theory
. Strong active listening skills; problem resolution
Computer Skills:
. Microsoft Office 2000: Word, Excel and PowerPoint.
. Ad hoc technical trainer
Certification:
. Certified Dental Assistant
. Certified in placing fissure sealants.
Experience:
Customer Service Representative, State Farm Insurance Co. Bloomington, IL
September 2009 to Present
. Assisting in filing claims
. Facilitating the relationship between client and State Farm
Agents
. Retention through customer service skills
. Sought out opportunities to serve clients beyond expectations of
job
. Collaboration with team to set goals for expanding services to
clients
. Advocate for clients on behalf of the Agent
Dental Assistant, Bergman Dental Group, ltd. Bloomington, IL
May 1999 to January 2008. (No longer in business)
. Consulting and informing patients on treatments proposed or
needed
. Selling discretionary dentistry and built values for services
rendered
. Evaluating and keeping records of patients' dental health
. Assisting with billing and collecting monies accurately and
timely.
. Managing inventory for the dental clinic
. Fabricate working models for dental procedures in the laboratory
. Serving as a patients advocate
. Responding to emergency calls, after hours, to address patients'
dental needs and concerns.
. Attended dental conference nationwide
. Developing strong professional relationships with our clients
References:
Louisa Miller, Agency Recruiter Great Lakes Zone
State Farm Insurance Companies, Bloomington
abmq7g@r.postjobfree.com
Kevin Callis, Vice President- Government Affairs
State Farm Insurance Companies, Bloomington
abmq7g@r.postjobfree.com
Keith Winters, Senior Planning Analyst
CAT, Morton
abmq7g@r.postjobfree.com
Fatima Anderson, Consultant,
CAT, Logistics, Morton
abmq7g@r.postjobfree.com