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Customer Service Representative

Location:
Bloomington, Illinois, 61701, United States
Posted:
May 26, 2010

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Sarah E. Phillips

**** ********** *****

Washington, IL 61571

Phone: (309) ***-****

E-mail: abmq7g@r.postjobfree.com

Education:

. Illinois State University, Normal, IL

Bachelor of Science in Political Science Degree Completed, May 2010 (GPA:

2.6/4.0)

. Heartland Community College, Normal, IL

Associate Degree, Degree awarded: Spring 2007 (GPA: 3.2/4.0)

Communication Skills:

Ability to speak, read, write and understanding Spanish.

Completed several communication classes, Interpersonal Communication,

Communication Theory

. Strong active listening skills; problem resolution

Computer Skills:

. Microsoft Office 2000: Word, Excel and PowerPoint.

. Ad hoc technical trainer

Certification:

. Certified Dental Assistant

. Certified in placing fissure sealants.

Experience:

Customer Service Representative, State Farm Insurance Co. Bloomington, IL

September 2009 to Present

. Assisting in filing claims

. Facilitating the relationship between client and State Farm

Agents

. Retention through customer service skills

. Sought out opportunities to serve clients beyond expectations of

job

. Collaboration with team to set goals for expanding services to

clients

. Advocate for clients on behalf of the Agent

Dental Assistant, Bergman Dental Group, ltd. Bloomington, IL

May 1999 to January 2008. (No longer in business)

. Consulting and informing patients on treatments proposed or

needed

. Selling discretionary dentistry and built values for services

rendered

. Evaluating and keeping records of patients' dental health

. Assisting with billing and collecting monies accurately and

timely.

. Managing inventory for the dental clinic

. Fabricate working models for dental procedures in the laboratory

. Serving as a patients advocate

. Responding to emergency calls, after hours, to address patients'

dental needs and concerns.

. Attended dental conference nationwide

. Developing strong professional relationships with our clients

References:

Louisa Miller, Agency Recruiter Great Lakes Zone

State Farm Insurance Companies, Bloomington

309-***-****

abmq7g@r.postjobfree.com

Kevin Callis, Vice President- Government Affairs

State Farm Insurance Companies, Bloomington

309-***-****

abmq7g@r.postjobfree.com

Keith Winters, Senior Planning Analyst

CAT, Morton

abmq7g@r.postjobfree.com

309-***-****

Fatima Anderson, Consultant,

CAT, Logistics, Morton

abmq7g@r.postjobfree.com

309-***-****



Contact this candidate