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Quality Control Administrative Assistant

Houston, Texas, 77040, United States
May 26, 2010

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**** ******* ***** . *******, ** *7040 . (713) ***-**** .

Objective: I am widely interested in roles offering a rich learning

environment and growth potential.

Status: U.S. Citizen

Qualification: BBA, Management Information Systems, University of Houston

- Graduated 12/1999

Skill Sets: C, VBScript, SQL, MS Office

Summary of Experience:

. Performed General Ledger and account analysis using SAP

Customer Care module to identify and reconcile overdue


. Exposure of laser image technology.

. Experience of having worked on Summation Blaze software

which facilitated scanning of legal documents and data entry of

buzz words.

. Performed Quality Control by analyzing correct input of

sensitive legal information into database records.

Experience Eagle Realty; Administrative Assistant - Houston, TX 77377.

01/06 - present

Create detailed spreadsheets related to income and expenses,

property records, and monthly mortgages.

Research potential - commercial and residential property

listings specific to clients and realtors using the Multiple

Listing System.

Chevron Texaco; Dispute Resolutions Analyst - Houston,

TX 07/03 - 12/05

. Accurately updated, queried, and recorded customer account

transactions using company-specific software.

. Resolved sensitive consumer complaints by mediating between

Chevron stations and customers.

Reliant Energy; Credit Analyst - Houston, TX

03/02 - 06/03

. Worked on SAP customer care module - Performed General Ledger

and account analysis to identify and reconcile overdue


Laser Image Technology (L.I.T.) Group; Analyst - Houston, TX

12/00 - 02/02

. Facilitated training of over 25 team members to increase

production of Operations department.

. Performed Quality Control by analyzing correct input of

sensitive legal information into database records.

. Worked on Summation Blaze software to facilitate scanning and

data entry.

. Quality control - checked for correct input of data into

database records.

. Legal terminology: Chevron account - documents identification -

documents were being scanned for future record and retrieval


Wang Global; Technical Analyst - Houston, TX 01/00

- 11/00

. Assisted over 25 clients daily, in a call center environment,

with Network issues and troubleshooting of DSL related issues.

Bank One; Teller - Houston, TX

09/98 - 12/99

. Welcome customers and introduce them to products.

. Assist customers with their banking transactions including

deposits, withdrawals, check cashing, et cetera.

3D Office Supply; Telemarketer - Houston, TX

06/98 - 08/98

. Set appointments for the sales staff.

University of Houston; Telemarketer - Houston, TX

6/96 - 12/97

. Telephoned University alumni in order to collect funds for the


SMA Review; Assistant - Houston, TX

09/95 - 09/98

. Distributed flyers for exam review sessions at the University of


. Tutored students.

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