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Customer Service

Charlotte, North Carolina, 28269, United States
May 27, 2010

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C arol Ann Mack

**** **** ****** *****

Charlotte, North Carolina 28269



To use my skills and nineteen years of experience as a remittance processor to provide quality customer

service to clients on behalf of my employer.


University of North Carolina, Charlotte Bachelor of Arts, December 2003

Major: Liberal Arts GPA: 3.19 overall Dean’s List: 1 Semester

Central Piedmont Community College, Charlotte Associate Science, June 1978

Major: Business Administration

Relevant Work Experience

Operations P rocessor Specialist, Wachovia, Charlotte, North Carolina, 1996 - 2006

Prepare commercial lockbox customer deposits by processing deposits per customer’s written instructions,

negotiate incoming checks, ten-key check amounts, and re-associate check copies with remittance.

M aintain high level of focus with attention to detail and accuracy. Averaged eighty checks processed per

hour while maintaining high quality ratio.

Remittance P rocessor, Bank of America, Charlotte, North Carolina, 1987 - 1996

Selected to serve as a Coach after eight years of performing well as a processor. Helped write processing

p rocedures for t raining new hires. Provided one-to-one instruction to new hires in workplace orientation,

and t raining in negotiating, processing, reassociating customer deposits, and batching completed deposits

for proper mail out.

Work H istory

Lead Teacher, K idville-Kovar Child Development Center, Charlotte, NC, April 2009-Present.

Give exceptional care to infants. Maintain individual daily reports on each child, maintain required, routine

reports and logs for center. Effectively communicate with parents on issues regarding their children. Keep

current on developments on child development and in-service t raining opportunities. Insure sanitation and

safety procedures are followed properly.

Owner/Child Care P rovider, Blessed Generation Childcare, Charlotte, North Carolina, 2005 –

February 2009.

Developed and initiated daily schedule of activities for a family home childcare licensed for five children.

Schedule includes a basic curriculum for teaching alphabet, numbers, and colors. Provide exceptional

routine care for children. The intimate environment allows me to have daily communication with the

parents. Meet all standards set by NC Department of Human Services and Child Development,

Mecklenburg County Health Department, and Child Care Resources, Inc.

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