Shirley Tenholder

***** ******** **.

Stilwell, KS 66085

913-***-****

abmq6l@r.postjobfree.com

Professional Summary

Shirley Tenholder is a Sr. Systems Developer for Argus Health Systems, a

leading independent provider of health care information management services

to some of the nation's leading care providers. She has many years of

various IT experience. She has worked at many different positions, systems

analyst, team lead, project manager, requirements manager, business

analyst, and manager within various companies. She has programmed and

worked in the finances, order entry, accounting, purchasing, inventory,

invoicing, billing, traffic and sales. Ms. Tenholder is able to work

independently or a team environment, throughout all phases of a project's

life cycle. She consistently delivers quality products on schedule with a

high level of customer satisfaction. She has received various awards,

while at Sprint she received the Values Excellence award for an Order

Processing Improvement project that she was the lead on. Shirley also

received the Values Excellence Teamwork Achievement award for her design,

programming and testing work on the Radio Shack project. The project was

behind and she helped it come in on time. Currently she is working in the

Financial Systems at Argus.

Work Experience

August 2007 - Current Argus Health Systems Kansas City, Mo

SR Systems Developer

. Works in the information processing and computer software products

and services area to support the insurance and health care industry.

Shirley is a programmer in the financial systems department which

deals with claims processing, reporting, retail and custom pharmacy

networks. She is the SME in the DMR & Pharmacy checks area and

specializes with special financials. Part of on call rotation.

March 2006 - March 2007 Sprint, Overland Park, Kansas

Application Developer II & Program/Project Manager II & Business Analyst

. Became an actual Sprint employee while working on D4703 Networx Phase

I. It the same project she was assigned to while with IBM. Also

worked on the Tier One support group, Atlanta Customer Care. She

supports S6P, XTP, CTP, and T0P. Shirley works primarily on

maintenance fixes for the team and assisting our customers.

September 2004 - March 2006 IBM Global Services, Overland Park, Kansas

Program/Project Manger & Business Analyst - Sprint

. Worked on D4703 Networx Phase I. A high profile government project

with set date for implementation that was behind and she was added to

get it back on time.

Advisory IT Specialist - AT&T

. Helped code several programs for the OPOI project that was behind

schedule.

Requirements Manager - Sprint

. Requirements Manager on the CVHS VoIP project.

Advisory IT Specialist - Sprint

. Corrected high priority outstanding problem tickets that no one had

been able to fix.

. IT SOE SME working with the porting partner INAC. Researching changes

and fixes needing done to correct this system.

. Was part of the on call rotation for production problems.

November 1999 - September 2004 Sprint, Overland Park, Kansas

Software Engineer IV

. Worked on the Service Order Entry Team (SOE/SOL)

. Programmer Analyst working on many important projects such as

Developers Market, One Sprint, and others. Many of these were

important to the increase in sales for Sprint.

. Project Lead on OPI which saved the company millions of dollars. Took

over the clean up phase for the TNA project, duplicate RIN for AUTN.

Project Lead on the following projects, Loyalty, Integrated Bundle

Phase II, LCUG filler, Florida SPG changes, Time Warner and Automation

for Promotion. The last two both big revenue makers.

. In charge of assigning out the Internal Request to the rest of the

SOE/SOL team.

. Was part of the on call rotation for production problems.

December 1994 - November 1999 Computer Task Group (CTG), Overland Park,

Kansas

Systems Engineer

. Worked on the Service Order Entry Team (SOL). Performed LOE's,

analysis, coding and testing on various service requests, production

problems and investigating requests.

. Worked on altering the error segments in the Service Order Database for

all the service order file maintenance programs (SOFM).

. Worked on the Radio Shack project, Y2K, Seamless Sprint, High Speed

Data Project. Took over the lead position on the LNP Switch CLLI

project and got it back on schedule.

. In charge of assigning out the Internal Request to the rest of the

SOE/SOL team.

. Was part of the on call rotation for production problems.

. Worked on Subscriber Record System Team (SRS) briefly to help them

finish up a project that was behind schedule.

Field Service Manager March 1997 - November 1999

. Managed 8 to 12 programmers on various sites. Supervised assigned

staff and securing acceptable levels of client satisfaction.

. Did reviews, promotions and raises for my group. Set up training and

career development plans for my staff.

. Served as the focal point of communication between CTG, the staff, and

clients.

Russell Stover Candies, Kansas City, Missouri IBM

. Acting manager of the data systems department. Did reviews, programmer

training, involved in the firing and hiring process of the programmers.

. Was the highest level senior systems analyst. Worked all the major high

profile projects. Did all the expanding of files and databases as

necessary. Worked with EDI in dealing with company/customer

communications. Did projects for all areas of the company, changed and

added distribution centers and freezers, add UPC code logic, added

foreign countries to process thru all systems. Worked on the General

Accounts, created orders, added promotional discount to the advance order

system and the invoice system. Allowed retail stores to have quantity

sales, changed the retail system to allow credit cards, overhauled the

inventory system, and changed the cash application from the datapoint

system to IBM. Ran the project that merged and expanded the Russell

Stover and Whitman systems together.

. In charge of migrating everything into production.

. Part of the on call rotation for production problems.

Education and Background

. B.S. in Computer Science and Mathematics from Central Missouri State

University, Warrensburg, Mo

Technical Summary

COBOL, COBOL II, COBOL, IMS, DB2, CICS, SQL, EDI, TSO/ISPF, Librarian,

OS/MVS JCL, Abend-Aid, Xpediter, IMS-XPERT, Pegasys, Data Expert, Fileaid,

Version Merger, EDP, Doors, Wisdom, Assembler, MQ Series, Microsoft Office,

PowerPoint, Endevor, Art, Clarity, Kronos Lotus SmartSuite, Rational Rose,

Corporate Modeler 8e, Management, and Project Management.

Technical and Personal Development Courses

Project Management

Software Testing I and II

Interpersonal Managing Skills

Resource Management Training

Training Services

Pegasys

Version Merger

DB2 for OS/390 SQL Coding Workshop

DB2 for OS/390 Introduction to Embedded SQL Programming using COBOL

Understanding Project

Hippa certified

Contact this candidate