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Customer Service Manager

Location:
Tempe, Arizona, 85281, United States
Posted:
May 27, 2010

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Kimberly A. Van Meurs

*** **** ***** ****** #*** (480) ***-****

Tempe, Arizona 85281

abmq5l@r.postjobfree.com

HUMAN RESOURCES AND ACCOUNTING EXPERIENCE:

Junior Accounting Manager, Circuit Express, Tempe, AZ

August 2004 to Present

. Daily and bi-weekly payroll functions and reports

. ADP payroll management

. Employee records and medical benefits control

. A/P and A/R functions, including coding, invoicing, bank

deposits and cash reconciliation

. Customer and vendor accounting issues resolution

. Collection of past due customer accounts

. Accounting employees Supervisor

Night Audit Support, Royal Palms Resort and Spa, Phoenix,

AZ

February 2003 to July 2004

. Data collection, sorting and financial reporting of daily

resort and spa transactions

Onsite Accounts Receivable and Night Audit, Summerfield

Suites by

Wyndham, Scottsdale, AZ

November 2001 to October 2002

. Data collection, sorting and financial reporting of daily

hotel transactions

. Reconciliation of A/R for the hotel property

CUSTOMER SEVICE, SALES AND MANAGEMENT EXPERIENCE:

Front Office, Royal Palms Resort, Phoenix, AZ

February 2003 to July 2004

. Hotel guest reservations, relations, requests and billing

. Center of communication for all resort departments

ByRequest Manager and Front Office, Summerfield Suites by

Wyndham,

Scottsdale, AZ

February 2001 to October 2002

. Hotel guest recognition and stay personalization program

management

Assistant Manager and Gift Consultant, San Francisco Music Box

Company,

Scottsdale, AZ

September 1996 to February 2001

. Supervision of 4 to 6 employees

. Customer service and commission based sales

. Inventory control and merchandizing

. Installation and repair of specialty musical mechanisms

Kimberly A. Van Meurs

154 West Fifth Street #235 (480) ***-****

Tempe, Arizona 85281

abmq5l@r.postjobfree.com

SKILLS AND ACCOMPLISHMENTS:

. $2,000 to $20,000 in past due A/R balance collections

weekly at Circuit Express, Inc.

. Over $18,000 of pure profit through hotel stay up sells

between June 2003 and June 2004 at Royal Palms Resort and

Spa

. Averaged $40,000 in reservation sales monthly at

Summerfield Suites by Wyndham

. Intermediate Microsoft Word, Works, Excel and PowerPoint

. ADP, ACCPAC, Bacon, Fidelio and Property Management System

software

. Professional written and e-mail correspondence experience

and education

. Multi-tasker, well organized; prompt and efficient; able

to prioritize

EDUCATION:

Arizona State University, Tempe, AZ

. B.A. in Anthropology, December 2000

. Specialization: Human Osteology

. GPA: 3.34

Scottsdale Community College, Scottsdale, AZ

. Supplemental Business Courses: Accounting and Business

. GPA: 4.0

HONORS:

Dean's list, Arizona State University

. Four semesters

Employee of the Month, Summerfield Suites by

Wyndham

. April 2001 and May 2002

Whatever It Takes Team, Royal Palms Resort

. Third Quarter 2003 - Award for outstanding service



Contact this candidate