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Human Resources Customer Service

Locust, North Carolina, 28097, United States
May 27, 2010

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Senior level manager with thirteen plus years of broad-based and

progressively responsible experience in human resources. Proven ability to

work with senior management team to integrate the human resource function

with the overall business operating strategy. Experience in high-growth

operations and restructuring.

Areas of Expertise

Employee Relations, HRIS, Training & Development, Recruitment Compensation

& Benefits Development, Safety Training, OSHA, HIPPA, Employee & Labor Law,

HR Policy Design

Work Experience

Director of Human Resources, Order Entry and Customer Service

Perfect Fit Industries, Inc. in Charlotte, NC (Present employment)

In charge of HR functions for 5 sites in 4 state locations, with 550

employees. Supervised staff of 5. Promoted to this position to collaborate

with CEO and President, and Sr. Officers in design, development and company-

wide implementation of core Human Resources programs. Additional

responsibilities as of January 2009: Order Entry and Customer Service

Departments where I supervise a staff of 9.

Reduced the Company's Workers' Compensation cost by $500K.

Reduced the Company's Medical Benefit's cost by $1.4M.

Developed a system to implement job descriptions throughout the company.

Created and updated employee handbook.

Implemented a new in-house training program, which cut cost by 80%.

Implemented Operational system (AS400) updates to help service the

company's growing E-Commerce Business and track on-time shipping


Streamlined Customer Service/Order Entry procedures to help improve

servicing internal and external customers.

Plant Human Resources Manager

Perfect Fit Industries, Inc. in Monroe, NC

2000 to 2002

As a member of the management team; I was challenged to develop a Human

Resources infrastructure for 300+ employees. Directed building security for

two facilities, and managed training.

Implemented corporate programs.

Conceived and managed third party hiring of manufacturing associates,

reducing turnover from greater than 60% to less than 20%.

Coordinated management training in interviewing, hiring, terminations,

promotions, and safety.

Conducted wage surveys within labor market to determine competitive wage


Prepared corporate month end reports for HR Director, Plant Managers, and

Sr. VP's and CEO/President.

Assistant Plant Human Resources Manager

Burlington Industries, Inc. in Mooresville, NC

1998 to 1999

In charge of HR functions for 600 plant employees.

Administered and coordinated HR programs for employee relations, health and

safety, training and development, compensation and benefits in accordance

with company policies and procedures.

Wrote and maintained records for affirmative action plans.

Recruited candidates for positions in human resources, manufacturing, and

summer interns.

Assistant Plant Human Resources Manager

Burlington Industries, Inc. in Raeford, NC

1997 to 1998

In charge of HR functions for 500 employees.

Performed Plant Human Resource duties at Burlington Industries, Inc. -

Bishopville Plant.

Completed the Burlington Industries, Inc. HR Training Program.

Wrote and maintained records for affirmative action plans, manpower

needs, turnover, and other personnel statistics.

Academic Coordinator

North Carolina State University in Raleigh, NC

June 1995 to July 1997

In charge of N.C. State Football Academic Certification.

Coordinated and supervised 125 football players' academic progress.

Assisted with orientation course for first year student-athletes.

Conducted recruiting activities and other administrative tasks.

Assisted with Mentor Program for student-athletes.

Plant Supervisor

Champion Products, Inc. in Dunn, NC

1992 to 1995

In charge of 40 employees in various departments (Art Dept, Value Added

Packaging and Embroidery Dept.).

Evaluated employees and recommended improvements.

Interviewed/hired plant employees.

Developed new floor plan/procedures for Art Library and Graphics Department

Completed Management Trainee Program and special projects for Plant




(Full Athletic Scholarship)

BS in Education

Minor, Graphic Communication

Business Management Courses of Interest

(Human Resources Management, Business Law,

Managerial Accounting, Marketing Methods)

Professional & Community Affiliations

Professional in Human Resources Certification (PHR)

Member, Employers Association

Past Memberships:

National Association of Academic Advisors for Athletes (N4A)

Mooresville Personnel Association

National Association of African American s in Human Resources (NAAAHR)

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