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Customer Service Sales

Clarksville, Tennessee, 37042, United States
May 27, 2010

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Ann Marie Lanners

*** ******** ****

Clarksville, TN 37042


Objective Accounting/Bookkeeping position allowing for parlay of

demonstrated organization, customer service, communication,

and accounting skills proven by dedicated education.

Skills . Effectively communicates orally and in writing with

others in a diverse workforce

. Completes self-development training within prescribed


. Pursues individual development to enhance technical and

professional skills and abilities commensurate with the

changing cultural environment

. Supports and actively participates in teamwork

. Maintains an effective working relationship with

coworkers and supervisors

. Share knowledge and expertise with coworkers

. Processes a variety of cases that require priority

handling due to complexity, urgency, sensitivity, and/or


. Provides responses to email, telephone, and written

inquiries, as appropriate

. MS Office 2003/2007

. QuickBooks/ ADP

. Military and Civilian Customer Service

Education South University

2007-Present (Expected Graduation Date 11/10/2010)

BS in Healthcare Management

Summa Cum Lade

Cape Fear Community College


AAS in Accounting

Phi Theta Kappa

Experience Military Pay Technician

Strategic Resource, International

March 2009- Present

Performs comprehensive reviews and processes military pay

transactions including a wide variety of determinations such

as pay allowances, special incentive pays and amounts, along

with starting, stopping, and changing any necessary

entitlements for military service members.

. Audits and reviews all pay accounts to insure

proper payment of entitlements and allowances, as well as

determining if any necessary debt collection is in order.

. Ensures pay actions are correct from a regulatory


. Performs reviews of pay transactions upon request

of service member or other authority.

. Enters pay transactions into the organizations

automated military pay system DMO.

. Cases and Correspondence are processed according to

guidance, laws, rules, and regulations.

. Transactions, reworks, and rejects are processed

according to guidance, laws, rules, and regulations.

. Cases, transactions, reworks, and rejects are

accurately processed within established timeframe.

. System inadequacies are promptly identified and

communicated to the supervisor.

United States Navy

Reserves: October 2004- February 2007

Active: February 2007- June 2007

. Provided boarder and port controls to the US Army

according to US Custom rules and regulations.

. Overseen supply control for unit productivity.

. Individually or as a team member, performs special

projects in support of military goals and objectives.

. Promotes positive and professional customer service in

accordance with DFAS and local policies both stateside and


. Acts responsibly to immediately elevate any complaints

that might place DFAS in an embarrassing or public relations

sensitive situation.

. Represented the Navy's core values of Honor, Courage and


. Speeds inspection of military equipment effectively

through customs for delivery back to United States.

. Successfully briefed and inspected military personnel

through customs for travel back to United States with limited


Assistant Bookkeeper

Computer Staffing Solutions, INC

September 2006- January 2007

Entered received monies into Accounts Receivable.

Responsible for recording Accounts Payable for office expenses

and day to day activities.

Managed tobacco/alcohol sales by unexpected visits to local

gas stations to prevent selling controlled substances to

underage minors.

Evaluated employee technicians purchase receipts to provide

accurate refunds.

Created excel spreadsheet to monitor all contract employees

productivity per week.

Reviewed and entered employee's timesheets into ADP systems

for payroll purposes.

Managed and ordered supply lists from local supply warehouse

through business account.

Provided customer service calls and daily collection calls to

Boeing office for overdue payments.

Associate Bookkeeper

Vitalize Consulting Solutions, INC

December 2005- July 2006

. Assisted in development of Accounts Receivable aging,

summary, and collection report.

. Managed over 45 hospital Accounts Receivables payment


. Evaluated employee technicians purchase receipts to

provide accurate refunds.

. Examines all necessary supporting documentation for

completeness and accuracy to insure that all applicable

regulations and policies are met for proper payment to all

company staff.

. Processed daily bank account deposits into company's

personal bank.

. Recorded daily collection calls to clinical consultants

for payment status.

. Provided customer service to potential consultants

through phone conversations.

. Created excel spreadsheet to monitor all temporary

employees sales per week.

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