**** ******** 404-***-****

Circle dstevenso*@yahoo.c

Atlanta, GA om

30328

DEADRA STEVENSON

Objective: To secure an analyst or support position. To be a

part of an organization that is innovative and

continuously strives for improvement.

Technical Skills:

Databases: Oracle, SQL Server, Toad

Tools/Applications/OS: Microsoft Office (Access,

Word, Excel and PowerPoint),Sharepoint, Visio,

Crystal Reports; Business Objects, PeopleSoft,

I-Manage, Deltaview; Windows XP/Vista/7, Unix

Programming Languages: HTML, XML, SQL, T-SQL,

February 2008-Present

Foltz Martin, LLC

Application Support Analyst

Identify, analyze and resolve application issues,

Experience: from external clients and internal associates,

regarding the firms applications and database

management system

Responsible for application testing, installation,

and version control of the assigned applications

Utilize SQL Server to troubleshoot application

issues

Run ad hoc reports of application data as

requested by authorized application users or IT

Management.

Write SQL queries to analyze and interpret client

data

Facilitate trend analysis, root cause analysis,

and reporting on all recorded incidents

Accurately log support calls in call tracking

application

Conducts new hire orientations and systems

training as needed

April 2007 - February 2008

Floor and Decor Outlets

MIS Application Support and Administration Analyst

(Contract)

Troubleshoots and resolves reported POS

application problems in the test and production

environments

Troubleshoot, diagnose and identify problems using

SQL, Toad and user applications

Correct production application data where

necessary to resolve reported incidents

Daily monitoring of data loading processes through

the application or direct database query.

Create specifications for application developers

where program changes are required to resolve

reported incidents.

Work with internal business units to define new

customer reports, maintain the current report

portfolio and produce ad hoc reports to the

support management

Learn current processes and procedures for each

department to determine the data analysis needs

and the most efficient and effective way to report

on that department

End user training

September 2006 - April 2007

Goldkist, Inc

Application Support Analyst

Provide 2nd level proprietary application support

to the help desk analysts and plant employees.

Monitor and ensure automated processes have

completed correctly and accurately by established

deadlines

Monitor incoming tickets and ensure

workflow/assignment is correct. Note trending in

tickets and raise awareness

Develop ad-hoc queries and reports as required

Utilized business objects reports and SQL Server

2005 to troubleshoot application issues.

Learn new data and file formats quickly for day to

day analysis and exception-handling purposes

Researched and analyzed application issues that

may occur within proprietary applications.

Developed training manuals and establish

guidelines to be utilized by staff in plant

facility.

Track & trend data while ensuring integrity.

June 2006 - September 2006

Metasys Technologies

Client Services Analyst (Temporary Contract)

Review client-provided data for reasonableness and

consistency, then organize and analyze data

Compile client data into defined formats, and

compare data to alternative networks

Extract and aggregate data from multiple sources

Organize, sort and filter data in order to

distinguish patterns and recognize trends

January 2005 - May 2006 ACS

IT Support (Temporary Contract)

Provide accurate, timely, and creative solutions

for customer software and application problems.

Provide Remote Desktop and VPN support.

Responsible for answering and logging help desk

calls/problem tickets in a timely manner.

Document problem solutions in a knowledgebase,

HEAT, to be utilized by other support sta

Education: Tennessee State University

Bachelor of Science: Business Information Systems

Degree Confirmation: August 2010

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