SUMMARY
Dynamic leader with extensive expertise in financial and research
management, project and program management, and successful delivery of
results for top clients. Subject matter expert proficient in policy and
procedure development, leadership training, team building and
facilitation, personnel management, issue resolution, and risk management
leveraging customer-focused solutions. Driven leader able to successfully
orchestrate complex relationships and work environments, fueling increased
client and partner loyalty, and driving execution for results using
superior management skills. Known for detailed work record with strong
ethical commitments.
SKILLS & COMPETENCIES
Business Reengineering / Strategic Planning / Profit & Loss / Continuous
Process Improvement / Executive Presentations / Training & Meeting
Facilitation / Financial Planning & Management / Operating Infrastructure /
Performance Management / Relationship Management / Business Development /
Program Management / Strategic Partnerships / Project Management
EDUCATION
B.Sc. Business Management University of Maryland, College Park
1997
KEY SUCCESS FACTORS
Twenty years professional experience in people, project and program
management.
Key Success Factors Include:
* Exceptional Leadership Acumen * Results Orientation *
Relationship Driven
* Excellent Communicator * Customer-focused * Team-
player
* Analytic Expertise * Detail Oriented * Dedication
DETAILED WORK HISTORY
University of Miami
Office of Research Strategic Planning Miami, Florida
Sept, 2008-Present
Director, Research Policy
. Developed and implemented the University mandated Research Policy
Council, working closely with University senior management to ensure
alignment and buy-in across all University factions. Responsible for
writing and coordinating all policies impacting the research
enterprise, as well as presenting policies to Council for approval
prior to implementation.
. Developed and implemented the Embryonic Stem Cell Research Oversight
(ESCRO) Committee. Responsible for process and policy development, as
well as coordination with IRB, IACUC, and IBC boards and committees.
. Founding Member of Information Security Policy Council responsible for
representing the University Research Enterprise on behalf of the Vice
Provost for Research and projecting the freedoms required for research
in academic settings, while identifying and addressing the risks
associated with information technology in order to create a safe and
effective environment for the use of IT in the research environment.
. Developed and implemented the University Export Control Program
including all policies and procedures, the University sanctioned
webpage, training programs and program integration across the all
functions involved in the purchase of goods and services subject to
export law - to include Legal, Research, Information Technology, and
Student and Faculty Services.
. Developed program and all associated policies to capture WRVU's for
research related clinical services and managed implementation into
Faculty Pay Incentive Program.
. Transitioned University GCRC (NIH funded program) to an open Clinical
Research Clinic. Prepared the integration of Epic EMR by implementing
the University Clinical Trials Management System (CTMS) and IDX
Flowcast Scheduling application to manage clinic scheduling and
management.
University of Miami
Office of Clinical Research Revenue Cycle (CRRC) Miami, Florida
Jan, 2006-Sept, 2008
Director
. Developed and implemented the CRRC office and the Research Billing
Compliance policy and procedures for the medical school. Program
successfully implemented in 19 clinical departments, 2 hospitals, and 7
centers. Program effectiveness reduced billing error rates of over 80%
non-compliant to Zero Defects on initial projects
0. Responsible for the expansion and development of the newly created pre-
award office Clinical Research Initiation Services (CRIS). Developed
policies, process flows, project follow-through and modified HSRRC
processes and policies to align with pre-award process to ensure
seamless flow between pre-award activities and protocol execution
phases.
1. Initiated several projects to enhance IDX Case Management, BAR, TES,
VM/HPA, SCHD Modules to effectively track subject enrollment and
scheduling, monitor billing, and automated several audit/monitoring
processes to ensure compliance with all local, state and federal rules
and regulations regarding research billing (NCD, HIPPA, etc.)
2. Developed budget, hired staff, opened new office and fully implemented
the highly successful program. Minimized cost of compliance by utilizing
existing resources, sharing process flows and standardizing centralized
procedures for university wide program in a highly decentralized
environment.
University of Miami
Department of Patient Financial Services (PFS) Miami, Florida
Oct, 2004-Jan, 2006
Assistant Director
3. Operational Director for department consisting of 5 units and total of
40 employees
4. Developed and implemented process improvement strategies increasing
operational effectiveness and revenue generation capabilities, while
reducing overall costs by 20%
5. Managed day to day operations for the following units: Self-Pay Call
Center, 3rd Party Billing, Case Management (Transplant
Billing/Collections) and Central Payment Posting
6. Managed daily collections efforts on accounts receivables of $17.8M
7. People Management responsibilities including hiring, performance
improvement, promotions, dismissals, career development and mentoring
8. Chairman of Case Management Bundled Committee. Responsibilities included
managing bundled program improvements for all contacted transplant
carriers. Efforts resulted in doubling revenue from $6M to $11.9M while
maintaining expenses, and reducing cost of collections ratio by 50%
9. Initiated and implemented data warehouse for PFS including Accounts
Receivable, Aged Trial Balance, Ad-Hoc reporting, Patient Account
Reconciliation, and monthly metrics packages for 19 clinical departments
10. Responsible for department accounting, budget development, and
monitoring to Include account reconciliation, expense monitoring,
accounts payable, and purchasing.
University of Miami
Department of Ophthalmology Miami, Florida
Mar,2003-Oct,2004 Senior Financial Analyst
11. Developed, implemented and coordinated a collection improvement program
in partnership with the Billing Manager to establish collection goals,
develop a tool-box for collection personnel to utilize, and establish a
metrics program to monitor effectiveness
12. Designed, developed, coordinated and implemented all monthly,
quarterly, and annual department financial reports to include: Budget
Monitoring, Financial Performance, Billing Effectiveness, Physician
Effectiveness, and Research Expense Review reports
13. Coordinated all external reporting with medical school management and
internal senior management
14. Monitored revenue cycle for fraud, theft and process/policy
improvements to maximize revenue potential
15. Analyzed all payor contracts, accounts receivable, payor mix and
collection ratios. Monitored for abnormal variances and conducted root
cause analysis to identify and resolve issues
16. Monitored all expenses, coordinated with purchasing and payroll for
misallocated expenses
17. Coordinated budget with Anne Bates Leach Eye Hospital and established
meaningful measurements to track performance across both physician and
hospital accounts and budget projections
SBC Services San Ramon, California
2000-2002 Senior Project Manager/Team Lead
18. Team Lead for 12 project managers to include the Project Office, Front
Door Operations, Prioritization, Resource Allocation and Project/Client
Escalations
19. Extensive track record of successfully managing client relationships
through full project life-cycle
20. Managed Business Requirements definition, scope, gap analysis and
change management for all projects
21. Lead IT project teams through Business Requirements, System
Requirements, Development, Quality Assurance, Deployment, and End to End
test cycle - full project life-cycle
22. Prepared documentation and performed research necessary to form the
business cases for proposed projects
23. Managed the detailed planning and execution of multiple large scale
projects ($100M plus budgets) simultaneously through the design,
development and implementation phases; reported project status to senior
and operations management; assisted in the resolution of any issues
affecting project success
24. Key initiator of Organizational Process implementation. Conceptualized,
implemented, and rolled out new organizational processes to 13-State
organization. Project included establishing key performance indicators,
operational and client metrics, and continuous process improvement.
Ensured process was CCM level 2 compliant and continually sustained
across the organization
Big Oak Flat - Groveland Unified School District Groveland,
California 1998-2000 Chief Business Official
25. Responsible for all business, budgetary and accounting functions for K-
12 Public School District with Annual General Fund Budget of $5M
26. Managed and supervised all District Office operations and personnel in
the following functional areas: Business Office, Maintenance, Custodial,
Transportation, Technology Service, and Food Services
27. Prepared and presented all financial and statistical reports for the
District, monitored all District budgets, and ensured programs were
compliant with District, State, and Federal guidelines and laws
28. Conducted monthly and quarterly review of all account revenues and
expenditures. Took appropriate action when necessary to correct abnormal
variances
29. Developed, presented and implemented Method and Procedures for all
business office teams. Monitored for sustainment. Took corrective action
when warranted to ensure all state and local mandates were achieved
30. Developed, presented, implemented and maintained Board approved
procedures for the coordination and control of all budget transactions,
to include approved budget amendments
31. Conducted in-service budget workshops for both required District
personnel and District Budget Advisory Council
32. Liaison with each school site administration for all budget and FTE
related issues
33. Reviewed and approved bank reconciliation's, journal entries, weekly
warrant runs, bi-weekly payroll runs, and purchase orders
34. Oversaw cash management, risk management, safety, and investment
programs
35. Monitored all funds and accounts for fraudulent activities. Took
appropriate steps to prevent fraud and theft
36. Managed successful district conversion to new accounting system,
account code structure, and automated state and federal reporting
requirements and coordinated all District audit activities
37. Supervised collective bargaining negotiations and interpretation of
employee contracts
38. Presented District proposals and activities to local businesses and
solicited donations/grants as required. Procured $95K in donations and
$204K in technology grants
SAIC San Diego, California
1998 Systems Analyst
39. Cross functional expert in the coordination, production and development
of SQL client server program utilized by both US and foreign customers
40. Developed, documented and initiated new training programs for external
customer training
United States Air Force various overseas locations
1986 - 1998
Senior Budget Analyst