Bettina K. Stone
919-***-**** (h)
Raleigh, NC 27617 abmq0t@r.postjobfree.com 919-***-**** (c)
www.linkedin.com/in/bettinastone
UC Project Manager
Proactive and solutions-focused leader equipped with more than 15 years of
dynamic success across project, program, and operations management, with
additional strengths in financial matters and business analysis. Offer
record of achievement contributing to superior corporate performance via
developing and implementing tools and processes to improve efficiencies and
cost effectiveness as well as orchestrating complex technical initiatives,
from initial planning through execution and support, to deliver key
solutions to customers. Confidently build, direct, and coach top-performing
cross-functional teams and foster mutually-beneficial relationships with
diverse customers. Effectively negotiate multimillion-dollar contracts,
optimize resources, and align strategic goals and initiatives through
translating customer business plans into network deployment strategies and
integration plans.
CORE COMPETENCIES
Project / Program Budget Planning / New Business
Management Forecasting Development
New Product Pre-sales Consulting Team Leadership
Introduction
Start-Ups Business Forecasting Statement of Work
development
Customer Communications Negotiations Strategic Planning
Process Improvement Data Mining / Analysis Procedure Development
Reporting P&L Pricing Proposals Cost Reduction
Pricing and Margin Lean Six Sigma S/W Development
Analysis Training Management
EDUCATION
Bachelor of Science ( Electrical Engineering ( University of New Brunswick,
Canada
CAREER HISTORY
Avaya, Inc. Raleigh, NC 2009 - 2010
Senior Project Manager (2009 -2010)
Led and managed the everyday operational project management tasks for
multiple global enterprise projects, new initiatives and special projects.
Provided financial leadership, guidance and support to management -
including budgets, training, goal setting and time reporting
. Program managed the introduction launch of the FY10 Microsoft Office
Communications Server 2007 R2 Enterprise Lighthouse deploying 3000 users
and 12 servers.
. Successfully managed the transition of 426 Nortel Service's projects
totaling $17.5 Million in revenue to Avaya as a result of the sale of
Nortel Enterprise Solutions to Avaya Inc.
Nortel Networks, Raleigh, NC 2000 - 2009
Unified Communication (UC) Program Manager (2007 - 2009)
Held accountability for deploying over $4 Million Global Enterprise Voice
and Lighthouse Pilot programs, which were the linchpin in strengthening
Nortel and Microsoft partnership. Contributed for having Nortel being
recognized as the1st Global Voice and Lighthouse Pilot partner for
Microsoft's FY09.
. Partnered with the consultants on over 40 projects to deliver superior
customer service and provide customized Unified Communications Solution
Architecture & Deployment requirements to the customer. Pre-sales
engagement was essential to enable early Project Management involvement
for reduced project risk and increased project profitability during
Statement of Work (SOW) execution by as much as 30% rewriting SOW
templates to ensure roles, responsibilities and exit criteria are clearly
defined.
Bettina K. Stone
6416 Dry Fork Lane Page
2-919-***-**** (h)
Raleigh, NC 27617 abmq0t@r.postjobfree.com 919-***-**** (c)
www.linkedin.com/in/bettinastone
Unified Communication Program Manager - continued (2007 - 2009)
. Coordinated all phases of projects and monitored progress for a new start-
up group, delivering system integration for Microsoft Unified
Communication ensuring fulfillment of customer and Nortel business
requirements from supply chain to financial tracking managing project
resources up to 15-20 indirect engineering and integration reports.
Established and enforced processes and procedures to promote new service
development.
. Implemented the proper tools working together with Finance, Order
Management and the costing team to implement the tools and processes to
measure and report the status of the health of the project budget
enabling pricing and margin analysis reporting, leading to comprehensive
tracking and reporting of all phases to facilitate ongoing monitoring of
P&L, which had been previously lacking.
Information Systems (IS) Program Management & Business Operations Manager
(2006-2007)
Delivered support to leader of IT VP Services by partnering with team
leaders and CIO cabinet to influence business decisions ensuring alignment
to governance and financial goals and successfully led high visibility IT
internal programs, using proactive management and creative problem solving,
along with adaptability to change.
. Provided integration and consistency among business management practices
across IS organization, including service delivery projects: Helpdesk, PC
refresh, and PC back-up initiatives.
. Collaborated and implemented processes with HR, Finance, cabinet leaders,
and the executive team to provide a coordinate approach to business,
including workforce planning, Service Level Management, Total Cost of
Ownership, and career planning for 1,377 employees.
. Led the IS training program for Lean Six Sigma achieving 93% of employees
trained in three months.
. Re-established and increased IS ESAT (Employee Satisfaction and Training)
initiative score 5% points within IT organization, realizing alignment to
industry standards; ensured establishment of effective employee
communications, recognition program, and career development focus program
to drive employee satisfaction.
Manager of S/W Development Services and Project Management (2001 - 2006)
Led a cross-functional team of 40 plus people to engineer, develop and
deliver the evolution from circuit to packet based networks for a
multimillion-dollar line of business implementing Voice over Internet
Protocol (VoIP).
. Delivered customized software tools to automate portions of the
engineering process that achieve the business and customer requirements
yielded overall savings of $500,000 through script automation. Solutions
implementations were achieved using Unix with Perl, Windows with C# and
VB.net and VBA embedded in Office applications such as Excel and Access.
. Spearheaded service development activities revamping LFM (Line & Feature
Migration) standards in coordination with Sales and Marketing to promote
competitive edge. Rewrote service offerings and created 8 new service
offerings generating project profitability by meeting all cost targets.
Tool development was achieved through using datasets have been processed
through object models, database interfaces to Access and SQL Server and
xml datasets.
Cable Media Global Service Readiness and Support Manager (Joint Venture)
(2000 - 2001)
. Boosted operating margin 25% by eliminating process gaps in JV supply
chain.
. Managed Cornerstone product and VoIP cable solution for JV with Arris
Communication with New Product Introduction ownership for North America
and Europe. Provided pre-sales support for emerging market.
. Ensured successful transition of processes, tools and projects back to
Arris at the end of the Joint Venture.
Career Note: Also previously functioned in Software Marketing, Operations
Management for a major Telco, Engineering manager, Capacity Engineer, New
Product Introduction for Nortel Networks Canada (1991-2000) as well as Test
Engineer within a Professional Experience Program at IBM Toronto
Manufacturing (1989-1990).
Professional Credentials
. Microsoft Office Communications Server 2007-2008 Certification
. Excellent PC skills: MS Excel, Access, Word, Power Point, Business
Object, SAP, MS Project
. Fluent in English, German, conversant in French and understand Spanish
. Actively pursuing professional project management certification (PMP)
. Nortel's Leadership Edge Program (12-month accelerated leadership
development program)