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Project Manager Management

Raleigh, North Carolina, 27617, United States
May 27, 2010

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Bettina K. Stone

**** *** **** ****

919-***-**** (h)

Raleigh, NC 27617 919-***-**** (c)

UC Project Manager

Proactive and solutions-focused leader equipped with more than 15 years of

dynamic success across project, program, and operations management, with

additional strengths in financial matters and business analysis. Offer

record of achievement contributing to superior corporate performance via

developing and implementing tools and processes to improve efficiencies and

cost effectiveness as well as orchestrating complex technical initiatives,

from initial planning through execution and support, to deliver key

solutions to customers. Confidently build, direct, and coach top-performing

cross-functional teams and foster mutually-beneficial relationships with

diverse customers. Effectively negotiate multimillion-dollar contracts,

optimize resources, and align strategic goals and initiatives through

translating customer business plans into network deployment strategies and

integration plans.


Project / Program Budget Planning / New Business

Management Forecasting Development

New Product Pre-sales Consulting Team Leadership


Start-Ups Business Forecasting Statement of Work


Customer Communications Negotiations Strategic Planning

Process Improvement Data Mining / Analysis Procedure Development

Reporting P&L Pricing Proposals Cost Reduction

Pricing and Margin Lean Six Sigma S/W Development

Analysis Training Management


Bachelor of Science ( Electrical Engineering ( University of New Brunswick,



Avaya, Inc. Raleigh, NC 2009 - 2010

Senior Project Manager (2009 -2010)

Led and managed the everyday operational project management tasks for

multiple global enterprise projects, new initiatives and special projects.

Provided financial leadership, guidance and support to management -

including budgets, training, goal setting and time reporting

. Program managed the introduction launch of the FY10 Microsoft Office

Communications Server 2007 R2 Enterprise Lighthouse deploying 3000 users

and 12 servers.

. Successfully managed the transition of 426 Nortel Service's projects

totaling $17.5 Million in revenue to Avaya as a result of the sale of

Nortel Enterprise Solutions to Avaya Inc.

Nortel Networks, Raleigh, NC 2000 - 2009

Unified Communication (UC) Program Manager (2007 - 2009)

Held accountability for deploying over $4 Million Global Enterprise Voice

and Lighthouse Pilot programs, which were the linchpin in strengthening

Nortel and Microsoft partnership. Contributed for having Nortel being

recognized as the1st Global Voice and Lighthouse Pilot partner for

Microsoft's FY09.

. Partnered with the consultants on over 40 projects to deliver superior

customer service and provide customized Unified Communications Solution

Architecture & Deployment requirements to the customer. Pre-sales

engagement was essential to enable early Project Management involvement

for reduced project risk and increased project profitability during

Statement of Work (SOW) execution by as much as 30% rewriting SOW

templates to ensure roles, responsibilities and exit criteria are clearly


Bettina K. Stone

6416 Dry Fork Lane Page

2 919-***-**** (h)

Raleigh, NC 27617 919-***-**** (c)

Unified Communication Program Manager - continued (2007 - 2009)

. Coordinated all phases of projects and monitored progress for a new start-

up group, delivering system integration for Microsoft Unified

Communication ensuring fulfillment of customer and Nortel business

requirements from supply chain to financial tracking managing project

resources up to 15-20 indirect engineering and integration reports.

Established and enforced processes and procedures to promote new service


. Implemented the proper tools working together with Finance, Order

Management and the costing team to implement the tools and processes to

measure and report the status of the health of the project budget

enabling pricing and margin analysis reporting, leading to comprehensive

tracking and reporting of all phases to facilitate ongoing monitoring of

P&L, which had been previously lacking.

Information Systems (IS) Program Management & Business Operations Manager


Delivered support to leader of IT VP Services by partnering with team

leaders and CIO cabinet to influence business decisions ensuring alignment

to governance and financial goals and successfully led high visibility IT

internal programs, using proactive management and creative problem solving,

along with adaptability to change.

. Provided integration and consistency among business management practices

across IS organization, including service delivery projects: Helpdesk, PC

refresh, and PC back-up initiatives.

. Collaborated and implemented processes with HR, Finance, cabinet leaders,

and the executive team to provide a coordinate approach to business,

including workforce planning, Service Level Management, Total Cost of

Ownership, and career planning for 1,377 employees.

. Led the IS training program for Lean Six Sigma achieving 93% of employees

trained in three months.

. Re-established and increased IS ESAT (Employee Satisfaction and Training)

initiative score 5% points within IT organization, realizing alignment to

industry standards; ensured establishment of effective employee

communications, recognition program, and career development focus program

to drive employee satisfaction.

Manager of S/W Development Services and Project Management (2001 - 2006)

Led a cross-functional team of 40 plus people to engineer, develop and

deliver the evolution from circuit to packet based networks for a

multimillion-dollar line of business implementing Voice over Internet

Protocol (VoIP).

. Delivered customized software tools to automate portions of the

engineering process that achieve the business and customer requirements

yielded overall savings of $500,000 through script automation. Solutions

implementations were achieved using Unix with Perl, Windows with C# and and VBA embedded in Office applications such as Excel and Access.

. Spearheaded service development activities revamping LFM (Line & Feature

Migration) standards in coordination with Sales and Marketing to promote

competitive edge. Rewrote service offerings and created 8 new service

offerings generating project profitability by meeting all cost targets.

Tool development was achieved through using datasets have been processed

through object models, database interfaces to Access and SQL Server and

xml datasets.

Cable Media Global Service Readiness and Support Manager (Joint Venture)

(2000 - 2001)

. Boosted operating margin 25% by eliminating process gaps in JV supply


. Managed Cornerstone product and VoIP cable solution for JV with Arris

Communication with New Product Introduction ownership for North America

and Europe. Provided pre-sales support for emerging market.

. Ensured successful transition of processes, tools and projects back to

Arris at the end of the Joint Venture.

Career Note: Also previously functioned in Software Marketing, Operations

Management for a major Telco, Engineering manager, Capacity Engineer, New

Product Introduction for Nortel Networks Canada (1991-2000) as well as Test

Engineer within a Professional Experience Program at IBM Toronto

Manufacturing (1989-1990).

Professional Credentials

. Microsoft Office Communications Server 2007-2008 Certification

. Excellent PC skills: MS Excel, Access, Word, Power Point, Business

Object, SAP, MS Project

. Fluent in English, German, conversant in French and understand Spanish

. Actively pursuing professional project management certification (PMP)

. Nortel's Leadership Edge Program (12-month accelerated leadership

development program)

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