Customer Service Manager

Tiffany Conley

**** ******* ******* #*** ? Columbus, OH 43240

614-***-**** ? ***********@*****.***

Summary of Qualifications

. Extensive knowledge and experience in Residential Property Management

. Proficient in Yardi Property Management Software and Microsoft

Applications

. Enthusiastic about new responsibilities and challenges

. Skilled in customer service, team building, effective communication,

diplomacy, reliability, time management and training

Highlights of Experience

. Experience in multiple settings - property management, office

management, retail, healthcare, nonprofit and food service

. Experience on properties ranging in size from 108 units to 512 units

. Working knowledge of A - D class properties

. Hands-on experience in a variety of settings including traditional,

renovation projects, lease-ups and new acquisitions

Education

Red Rocks Community College

. Associate of Arts - Graduated in December 2009 - Major - Business

Management / Minor - Marketing

Apartment Association Metro Denver

. CAM Designation (Certified Apartment Manager) - February 2010

(awaiting community analysis grade)

. Fair Housing I & II

Skills

Customer Service

. Skilled at interacting with customers of all socioeconomic backgrounds

. Proven ability to gain customer's confidence and trust - able to

decrease delinquency with open communication

. Dedicated to problem/conflict resolution through listening,

understanding, reiterating and follow through

Sales & Marketing

. Implemented marketing plans at 3 properties and for animal rescue

group

. 78% closing ratio during crucial property take over period on a

property of 410 units

. Leased 44 apartments in 30 days during a renovation lease up on a

property of 300 units

. Increased occupancy by 25% in a 5 month period on a property of 108

units

. Earned high occupancy bonus 11 of 16 months by maintaining occupancy

of 95% on a property of 108 units

Bookkeeping

. Maintained company goal of 98% collections 20 of 20 months - won most

improved property 1st quarter in position

. Created and implemented a lease expiration management system to

decrease turnover cost

. Managed accounts for current residents, past residents and future

residents - 512 units with a yearly turnover of 42%

. Decreased physical evictions by 75% (32 to 8 a year) through efficient

and accurate processing - 512 units

. Processed accounts receivable and assessed all charges in a 3 day

period for 512 units

Computer Skills

. Microsoft Word

. Microsoft Excel

. Microsoft Publisher

. Microsoft Outlook

. QuickBooks

. Yardi/ Rent Roll/ Onsite/AMSI

. Safe Rent/Resident Data

. ADP Software

. Windows 95, 98, XP, Vista

Work Experience

Independent Sales Associate for Aflac - 2009 - Present

Assistant Community Manager at Laramar Group - Parc Belmar in Lakewood, CO

from 2007 - 2009 512 units - Class A - Renovation

Leasing Consultant at Habitat Company - Medical District Apartments in

Chicago, IL from 2007 - 2007 410 units - Class B - Take Over

Leasing Professional at Omni Apartment Communities - The Ventana in Denver,

CO from 2006 - 2006 300 units - Class D - Renovation

Office Manager / Sales & Marketing at Long Painting & Stucco in

Reynoldsburg, OH from 2005 - 2006

Apartment Property Manager at Noneman Real Estate - Arlington South in

Toledo, OH from 2004 - 2005 108 units - Class C - Low Budget

Volunteer - Event and Fundraising Coordinator for Colorado Furbabies Rescue

from 2008 - 2009

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