Customer Service Project Manager

EDUCATION

The University of Toledo, Toledo, OH

. Bachelor of Arts, Law and Social Thought, Marketing

December 2007

Involvement: Inter-Fraternity Council (IFC), IFC Judicial Board, Student

Alumni Association, Parking Appeals Board, Theta Chi Fraternity, The

Washington Center Internship Program

EMPLOYMENT

Highland Meadows Golf Club, Sylvania, OH

3/2008-Present

Assistant Superintendent

. Assist course superintendent in maintenance of a private golf club

. Supervise 20+ employees

. Mix and apply various types of chemical applications

. Perform various detailed oriented jobs to ensure the quality of the

course is kept at a high standard

. Provide training to current and new employees

Fallen Timbers Fairways, Waterville, OH

3/2008-09/2008

Member Accounts Manager

. Managed 60 member accounts

. Provided customer service to members and other customers

. Supervised 4 other employees

Internship- Office of the Attorney General for the District of Columbia,

Washington D.C. 8/2007-01/2008

Paralegal

. Assisted 5 attorneys with completing substantive and administrative

legal tasks

. Researched case law and statutes, drafted legal arguments, prepared

memorandums of law

. Filed motions, pulled case dockets, summarized deposition testimony,

analyzed attorneys fees' invoices

. Attended trials, pre-trials, mediations, status hearings, and

depositions

The Apple Store, Arlington VA

8/2007-01/2008

Sales

. Assisted customers in purchasing Apple products and services while

exceeding sales quotas

. Provided exceptional customer service by helping customers find and

purchase the correct products for their needs

. Analyzed customer needs to ensure that customers left the store with

confidence that they will enjoy their new products

University of Toledo Office of Student Judicial Affairs, Toledo, OH

8/2004-08/2007

Project Manager/Administrative Assistant

. Maintained student judicial files, performed background

checks for USIS and other parties, entered police reports,

oversaw completion of judicial sanctions, assisted in

preparation of student judicial hearings, created

spreadsheets, and carried out administrative tasks

. Carried out job duties with a high degree of confidentiality

. Created presentations for students and parents, managed

projects for various student affairs events

University of Toledo Office of Student Financial Aid, Toledo OH

09/2003-09/2006

Lead Financial Aid Advising Assistant

. Provided in-person customer service to parents and students

. Provided on-going biweekly training for 20 advising

assistants

. Processed student loans

. Served temporarily as school of law financial aid advisor

COMPUTER SKILLS

. Proficient with the use of Windows and Mac operating systems

. Microsoft Word, Excel, Access, Power Point, Outlook, Movie Maker

. Macintosh Mail, Keynote, Pages

. Specialized Programs: Student Information Systems, Student Aid

Management, Student Judicial Records, Lexis Nexis

LEADERSHIP EXPERIENCE

Elected to:

. IFC Judicial Board Justice 2007- assisted Chief Justice with rulings

on IFC policy violations

. Theta Chi Alumni Advisor 2007- advised undergraduate chapter on

internal and external operations

. IFC Vice President for Recruitment 2006- oversaw and organized

recruitment process for 10 undergraduate Fraternities as well as

analyzed entire recruitment process to make it more effective and

raised recruitment by 25%

. Theta Chi Chapter President 2005- responsible for all internal

operations and external relations with the University, other campus

organizations, and national headquarters

. IFC Judicial Board Chief Justice 2004- accountable for overseeing and

ruling on IFC judicial policy violations

Appointed by University Faculty to:

Theta Chi House Manager 2006- responsible for delegating jobs to 25 "in

house" members and overall upkeep of the house

Parking Enforcement Appeals Board 2006 & 2007- assisted board in ruling on

parking ticket appeals, 1 of 5 students selected

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