Customer Service Human Resources

Natalie E. Rice

**** *** ***** ****

Apollo PA **613

H - 724-***-****

C- 724-***-****

**************@*****.***

Objective To utilize my skills and education in a challenging managerial

position with emphasis on planning, organization, and follow

through.

Summary of Qualifications

. Working knowledge of federal employment laws, including the National

Labor Relations Act, FLSA, FMLA, ADA, Title VII, HIPPA, COBRA, ERISA, and

OSHA regulations.

. Proven ability to manage all employee benefit programs, including health

benefits, supplemental insurance benefits, pre-tax spending accounts, and

401(k) plans.

. Expertise demonstrated in organizing, coordinating, and managing

projects. Developed and initiated various HR related programs, such as

Merit Increase Performance Appraisal System, OSHA compliant Safety

Program; New Hire and Benefits Orientation Programs; and a Health and

Wellness Program.

. Demonstrated recruitment ability for manufacturing and technical staff.

. Excellent communication skills. Prepared advertisements and job postings

for open positions. Developed job descriptions, procedure manuals, and

Employee Handbook.

. Computer Knowledge. Proficient in all Microsoft Applications, including

Windows, Word, Excel, PowerPoint and Access. Experienced in ADP,

Ceridian, Payroll One, and Paychex Preview Payroll Applications,

including report-writing programs of Reportsmith, Crystal Report Writing

and Paychex Report writing. Also proficient with Kronos Workforce time-

keeping applications.

. Current member of WHRA and SHRM

. Junior Achievement Volunteer

. University Conference Services, speaker, Sept 17-20th, 2006, and June 13-

16, 2007 topic "The Advantages of Having a Strategic Benefit Plan"

. University Conference Services, speaker, Jan 27th - 30th, 2008 topic

"It's Not Just About the Funds, Education is Key."

. University Conference Services, speaker, April 13-15th 2010 topic "EAP -

How to select your next great benefit."

Employment History

Leedsworld, Inc - August 2003- Currently

Benefits and Payroll Manager

. Directs payroll processing of biweekly payroll utilizing Paychex Preview

for approximately 800 employees, with annual compensation of 30+ million.

. Prepares performance review forms and directs the distribution of the

forms to supervisory personnel

. Works directly with department managers to assist them in carrying out

their responsibilities on personnel matters.

. Prepares, recommends and maintains records and procedures for controlling

personnel transactions and reporting personnel data.

. Responsible for the strategic design and delivery of benefits programs

for 1000 employees nationwide, including but not limited to: health,

dental and vision insurance; short and long term disability; life

insurance (group and voluntary); flexible medical and dependant care

spending accounts, and EAP Program.

. Work with different vendors and suppliers in relation to all benefits

programs to ensure funding and performance management of benefits is

maintained.

. Serving as Plan Administrator for the 401(k) plan and managing all

aspects to ensure ERISA compliance.

. Direct COBRA Administration procedures; FMLA and other leaves of absence

policies.

Natalie Rice - Page 2

. Conducts needs assessment, develops training curriculum and conducts

training sessions on various HR Topics. Conducts orientation programs.

. Responsible for Property/Causality and General Liability Insurance

Policies company wide, also responsible for Auto, Workers Compensation,

Ocean Cargo, Director/Officers Insurance, Crime and Fiduciary Bond

Policies.

. Directs Health and Wellness Program for all employees.

. Directs Safety Programs and chair of safety committee.

. Responsible for OSHA 200 log/OSHA 300 log

. Responsible for handling workers compensation program, accident

investigation and reporting

PDC Glass and Metal Services - April 1999-August 2003

Human Resources - Generalist

. Process weekly payroll utilizing ADP system for two locations-

approximately 325 employees

. Reconcile local tax withholdings quarterly and processing payments of

taxes accordingly

. Generate internal and external reporting needed for operations utilizing

ADP system

. Audit time reports daily utilizing the CTR timekeeping system

. Responsible for OSHA 200 log/OSHA 300 log

. Responsible for handling workers compensation program, accident

investigation and reporting

. Responsible for governmental reporting such as EEO-1, annual report of

organization, among other surveys

. Assist in advertising for current job openings

. Assist in recruitment of warehouse employees and truck drivers

. Prepare for and perform orientations for all warehouse employees and

truck drivers

. Provide high-level clerical support to the Vice President of Human

Resources

. Prepare benefits packages and answer questions relating to our benefit

program including medical, dental, life insurance, short term disability

and 401(k) program

Reed Smith Shaw & McClay LLP - August 1998 - April 1999(Temporary)

Human Resources Assistant

. Process paperwork for all new hires

. Enter data into HRIS Ceridian system and generate reports as requested

. Field phone calls from internal and external customers

. Coordinate special events such as blood drives and United Way campaigns

. Answer benefits questions and prepare benefits materials

. Organize new employee orientation and prepare orientation materials

CDS Administrators - December 1997 through July 1998

Eligibility Coordinator

. Bill employers monthly healthcare premiums

. Balance bank deposits

. Enroll employees for medical benefits

. Work closely with Highmark Blue Cross

. Utilize Highmark Blue Cross benefits enrollment system

. Provide verification and status of enrollments

. Provide general customer service

Education

. Master's Degree - December 1999, Business Administration, Robert Morris

College

. Bachelor's Degree - May 1995, Communications, University of Pittsburgh

Contact this candidate