Customer Service Medical

Lillian D. Burch

**** ***** #*** *********, ** **197 248-***-****

abmptu@r.postjobfree.com

Objective To obtain a full time position where my experience

as a Medical Office/Support staff will be utilized

to the fullest.

Experience Receptionist/Support Staff

6/2006-12/2008 Advanced Counseling, Southfield, MI

Assist Therapist in a fast-paced Out-Patient Mental

Health Clinic

Solely responsible for set-up for Doctors, assist

Doctors with patients

Set-up new patient charts

Verified insurance, referrals and authorizations

Schedule appointments

Verify appointments

Prepared billing using NTerprise Medical

Office/Scheduling & Billing System

Collected patient co-pays and reconciled at end of

night

Called pharmacies with medication orders

Closely interfaced with patients

Took patient intake information, answered

multi-line phones.

Closed office two nights a week in order to fully

assist doctors on heavy doctor days, at minimum

15-20 patients between hrs 2:30-8pm

General Office: coping, faxing, mailing, filing,

and maintain supply list.

Receptionist

10/2005-10/2007 Heatherwood Retirement Community,

Southfield, MI

Using years experience as a Home Health Aide:

Assist residents with daily task, such as personal

care when needed

Took vitals when needed

Performed nightly safety checks

Assisted with activities when needed

Answered phones, filing

Receptionist

10/2005-5/2006 Pioneer Counseling, Southfield, MI

Assist Therapist in a fast-paced Out-Patient Mental

Health Clinic

Set-up for Doctors, assist Doctors

Set-up new patient charts

Verified insurance, referrals and authorizations

Schedule appointments

Verify appointments

Collected patient co-pays and reconciled at end of

night

Called pharmacies with medication orders

Interfaced with patients

Took patient intake information, answered

multi-line phones, general office: copying, filing,

mailing, etc.

Housing Counselor

4/2003-5/2005 Gateway Community Outreach,

Southfield, MI

Using 4 years of Real Estate experience:

Assisted clients with credit issues

Counseled client with foreclosure issues

Negotiated with mortgage companies on the behalf of

pre-foreclosure clients

Communicated Directly with MSHDA Links to

Home-ownership staff

Billed MSHDA

Campaigned and organized first-time Homebuyer

Workshops

Education Visiting Nurses Association, Oak Park, MI

2003

CENA Training

Certified Home Health Aide

Ross Medical Institute, Livonia, MI

1988-1989

Medical Administration

Certificate: Medical/Dental Administration

Mumford High School, Detroit, MI

1982-1985

Diploma/GED

Skills Problem solver, multi-taster, ability to prioritize

task, customer service, Word and Excel knowledge,

Proficient in NTerprize Medical Scheduling/Billing

& System

References References are available on request.

Contact this candidate