Quality Assurance Engineer
Resume:
Dennis D. Chandler
Cell: 765-***-****
St. Louis, MO 63116
abmpts@r.postjobfree.com
PROFESSIONAL PROFILE
Operations and Quality Management professional with 15 years of experience
across diverse markets and industries. A catalyst for change, combining
tactical execution of strategic initiatives with strong leadership of cross-
functional staff and development of key alliances to capture and enhance
overall quality, productivity, and bottom-line financial performance.
Particularly effective directing the evolution of technical and non-
technical solutions from concept through implementation, constantly
managing the needs of the customer, the team, and the company. Core
competencies include:
Engineering Quality Assurance & Customer Relations Statistical
Control Analysis
Creativity / Productivity Employee Development Marketing Strategy
Innovation Improvement
Communication ISO Implementation Training Development Foreign Market
Entry
PROFESSIONAL EXPERIENCE
ENVISIONEERING, LLC, St.
Louis, MO
Start-up ($18M in funding) to develop, manufacture, and market proprietary
diagnostic and treatment technology for the urology market.
Director of Technology and New Business Development
Apr/07 - Apr/10
Promoted and challenged to identify strategic business opportunities,
develop innovative business models, conduct due diligence, and
negotiate distribution arrangements. Responsible for implementing a
customer-focus strategy to drive long-term product development and
service delivery. Reported to President.
. Initiated 'New Product Development Think Tank' that developed over 30
new features for marketing review, resulting in the successful
development of 12 new features from 2007 - 2009. Benefits included:
- Reduced cost of goods for product by 60%
- Elimination of freight shipping, cutting transportation
costs by 80% per unit.
- Delivery time from date of order reduced from 14 days to 4
days.
- Redesigned modular system for swapping of components,
decreasing maintenance costs by 50%.
- Developed of Center of Excellence training program, reducing
customer training cost by 25% and time from 3 days to 1 day.
. Negotiated and closed 3 distributor contracts covering Europe,
Israel, and South Korea, contributing to 60% of all sales for 2009.
. Built company from 10 employees and $0 revenue to 25 employees and $1
Million in revenue by 2009.
. Created a comprehensive strategic plan for next generation product
launch. Plan included identifying technical requirements, assessing
market potential, creating marketing/sales channels, implementing
customer service support and finance, and planning manufacturing
operations.
Director of Operations
Mar/05 - Apr/07
Recruited by Chairman and President and given complete responsibility
for defining organizational culture, developing manufacturing and
quality strategy, and implementing a process improvement program as a
proactive means of creating value for customers and share-holders.
Reported to President.
. Directed all daily and long-term business planning and management
functions, staffing, technology systems, and all business
process/infrastructure affairs.
- Resolved longstanding quality and delivery issues, implemented
key account management strategy, and revitalized business
relationships.
- Led year long project to identify quality system gaps and
initiate appropriate remedial activity, resulting in passing
the QS 13485 certification audit and CE Mark audits in 2007.
- Implemented a sales-order and quotation-processing system that
resulted in customized lead management, effective customer
contact management, and field activity tracking.
- Developed performance-based, low-cost solutions through
aggressive negotiation with new and existing suppliers and the
use of outsourcing.
. Led recruitment and selection for key positions throughout
organization, including the entire quality assurance, marketing, and
sales organizations.
. Identified and implemented continuous-improvement measures including
lean manufacturing, TQS, and cycle-time reduction.
Dennis D. Chandler
Page 2
GUIDANT CORPORATION, Cardiac Rhythm Management (CRM),
St. Paul, MN
The Cardiac Rhythm Management (CRM) Group is a leading developer of
implantable devices used to treat cardiac arrhythmias (abnormal heart
rhythms), sudden cardiac arrest, and heart failure.
Tachy Manufacturing Analyst Intern
June/04 - Aug/04
MBA intern assigned with developing methods to tie manufacturing
priorities to historical and future risks. Primary objective was to
facilitate communications between manufacturing, quality, and
regulatory departments in a straightforward and simplistic way.
. Developed unique metrics used to assess the robustness of product
currently in the field and in the process of being manufactured.
. Analyzed and enhanced the reporting methodology of field
discrepancies to manufacturing.
PRATT AND WHITNEY, Propulsion Systems Analysis (PSA),
East Hartford, CT
Pratt & Whitney (P&W), a United Technologies Corporation company, is a
world leader in the design, manufacture and service of aircraft
engines, industrial gas turbines and space propulsion systems.
F119-PW-100 Military Engines Flight-Test Senior Engineer
Feb/01 - Aug/03
Recruited to flight test group for being an analytical trouble shooter
with a demonstrated ability to identify problems and implement
solutions. Team leader in root cause analysis of development and
manufacturing issues. Represented company during flight test
activities at Edwards AFB and Dobbins ARB.
. Validated and analyzed flight test data for development of the F119
engine for P&W and the U.S.A.F.
. Developed and produced a proprietary tool to perform real-time
monitoring and maintenance predictions for over 50 production engines
in service throughout the country.
. Coordinated task to educate all 400+ employee's about career
development opportunities as result of Employee Satisfaction Survey
Results' Action Plan.
PW4000 Large Commercial Engines Field Support Engineer
Mar/98 - Feb/01
Hired into PW4000 Field Support group for communication, customer
service, and problem-solving skills. Responsible for monitoring
entire fleet (2000+) of PW4000 engines worldwide. Diverse role,
developing and implementing sound investigational procedures, with
accountabilities spanning maintenance management, regulatory
compliance, and safety functions.
. Selected to represent the company on NTSB investigation teams to
determine cause and effect for large commercial airline crashes.
Investigated the 1998 SwissAir and 1999 EgyptAir crashes.
. Led project to setup and implement a new customer complaint reporting
procedure that improved customer response time by over 50%.
. Served as company focal point to lead 13 geographically distributed,
technologically diverse sites through consolidation of data for time-
critical assessment of engine repairs and upgrades.
EXCEL OF TENNESSEE, INC. (now DURA OF TN, INC.),
Lawrenceburg, TN
Excel of Tennessee is a supplier to all of the major automotive
manufacturers in the United States. The main products are injection-
molded urethane window modules and windshields.
Engineering Specifications Quality Lab Engineer
Oct/94 - Feb/98
Hired into quality lab for engineering and statistics background.
Involved in implementing and maintaining the ISO quality system at two
plant locations. Developed a deep understanding of good manufacturing/
laboratory practices, including ISO and SPC. Attained ASQ
certification as a Quality Technician.
. Developed overall plan for gathering production data type and
frequency for use in measuring overall performance for all
manufacturing lines in the plant.
. Initiated and managed transition from manual to computerized record-
keeping system, which increased operations efficiency by over 50% and
freed up two full-time employees for other activities.
. Responsible for generating SPC charts, reporting and analyzing
results, and developing solutions to any issues uncovered by the
data.
EDUCATION
KRANNERT SCHOOL OF MANAGEMENT, PURDUE UNIVERSITY W.
Lafayette, IN
Master of Business Administration, Operations and Strategy, 3.87 GPA
May 2005
RENSSELAER POLYTECHNIC INSTITUTE
Hartford, CT
Master of Science, Mechanical Engineering, 3.3 GPA
May 2001
UNIVERSITY OF TENNESSEE
Knoxville, TN
Bachelor of Science, Aerospace Engineering, 3.3 GPA
May 1994
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