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Manager Customer Service

Location:
Sylvan Beach, NY, 13157
Posted:
June 03, 2010

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Resume:

Louis Cole P.O. Box ** . Sylvan Beach, NY ***** .

315-***-****

MANUFACTURING PRODUCTION MANAGER

NEW BUSINESS DEVELOPMENT . LEAN MANUFACTURING . PROFITABILITY INCREASE

Plant Manager . Manufacturing Facilities Management . Production

Supervisor

Product Manager . Quality Control . Purchasing . Engineering

Supervision/Management

Accomplished and dedicated manufacturing operations manager offers

outstanding track record of strategic contributions with record of

consistently achieving objectives, a reputation for effective business

development, and lasting contributions to operations. Breadth of general

business experience with ability to fully utilize resources and effect

concrete, positive outcomes. Strong analytical, assessment, listening and

negotiating abilities. Demonstrated expertise in effective relationship

building with staff and customers includes an inclusive leadership style

and outstanding customer service record built on strong interpersonal

skills.

Core Competencies:

Cost Oversight & Management Plant Safety Management Cost Reductions

Manufacturing Resource Planning Hazardous Materials Budgeting

Maintenance, Repair & Operating Management Waste Reduction

Inventory Production Efficiency Production Oversight

Staff Training & Management Space Utilization

Improvement

Professional Experience & Accomplishments

President, General Manager / / Triplematic Dispensers Syracuse, NY 2007-

2009

Purchased (from a former customer), expanded and sold a company that

manufactures industrial, high-performance meter-mix dispensers (hand crank

and semi-automatic to fully automatic) for non-abrasives. Built epoxy

dispensing machines, extruder guns for the tire industry and glass

industry. Ensured that production goals and quality standards were met.

Customers included Bridgestone/Firestone, Michelin, Parker and Hannifin,

GE, Lockheed Martin. Sold company for a substantial profit in 2009.

Accomplishments:

. Achieved a 20% sales increase in one year.

. Created a new website that contributed to new business gains due to high

Google ranking: http://www.triplematic.com/

. Revised the process of building extruder guns and epoxy guns resulting

in a significant reduction in production time.

. Machined all company parts on the premises.

President, General Manager / / Protech Tool Company East Syracuse, NY

1994-2007

Established and built up a busy, profitable, stable machine shop employing

a staff of eight in developing and building projects from prototype through

production. Developed a customer base completely through cold calling, word

of mouth, and networking (no advertising). Recruited, interviewed, hired,

trained and coordinated staff. Planned, directed and coordinated production

activities. Set up all CNC programming. Designed all fixtures. Ordered and

maintained inventory. Managed bookkeeping, including accounts payable and

accounts receivable. Compiled payroll.

Select accomplishments:

. Grew a part-time operation into profitable business, expanding business

from first year revenues of $40K to $480K in 2008.

. Worked closely with engineers of various companies to develop a products

that were easy to machine and most cost-effective.

. Helped re-design a significant part required in a client's big product

line. New design was an ideal match for the client's needs, and is still

in use today.

. Accounts included Syracuse Scenery & Stage Lighting Co., JR Clancy,

Armstrong Transmitter; Car-CIM Services, Specialty Welding, Precision

Systems, JGB, Triplematic Dispensers, Carrier, and Jaquith Industries.

Modelmaker // Carrier Air Conditioning Company Syracuse, NY 1990-1994

Executed all prototype work for Engineering Department. Interpreted shop

drawings utilizing machine shop mathematics and practices. Set-up and

operated common shop machines and machine tools and utilized common

measuring instruments and hand tools.

Prior experience as a Machinist/Model Maker for Precision Systems

(Liverpool) and Mac-Law Tool Company (Liverpool)

Completed Mechanical Technology classes - OCC, Syracuse . Additional

classes in programming, CAD system

Member, Specialty Equipment Market Association (SEMA), National/Local .

Member, National Federation of Independent Businesses



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