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Customer Service Quality Control

Location:
Hazelwood, MO, 63042
Posted:
June 03, 2010

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Resume:

DONNA J. BECKER

*** *** ***** **.

Hazelwood, MO 63042

Home: 314-***-****

abmpto@r.postjobfree.com

EMPLOYMENT EXPERIENCE:

DNI PROPERTIES

CREVE COEUR, MO

ACCOUNTING SPECIALIST

**/**-**/**

Maintain responsibilities for 20 communities involving up to 250 units per

community:

Post payments to individual unit accounts daily, applying amounts to open

items / open credits.

Billing late fees on individual accounts and sending monthly late notices.

Generate manual collection letters/demand letters.

Coordinate with Property Mgr's and attorney's to pursue in collections.

Oversee and monitor timely payments of each account.

Processing NSF entries as required.

Prepare bank deposits.

Maintain bank accounts for each property, monitoring to avoid payment

duplication and overdrafts.

Prepare billing for each community and cut checks.

Resolve billing issues.

Prepare and process monthly financials.

Provide customer service for all communities.

KFORCE STAFFING

FENTON, MO

ACCOUNTING SPECIALIST

08/07- 06/09

Upload all Bank activity and lockbox reports into the funding database and

balance previous day.

Perform all related journal entries, accounting functions and ACH

initiation related to supplier commission billing.

Process and apply all payments, transfer and process funds received in

wrong bank accounts.

Complete corresponding journal entries related to funding, redemption card

process and lock box bank activities reports.

Facilitate mailing of weekly and monthly invoices.

Responsible for researching and resolution of payment inquiries based upon

receipt payment research forms.

Perform record management by creating folders, filing and updating

information as needed.

Assist in other departments as needed and perform other duties as required.

STIVERS STAFFING

St. ANN, MO

ADMIN/CLERICAL

09/02-06/07

Accounts Payable/Receivable, Credit and Collections, Data Entry,

Bookkeeping:

Ensure proper coding for all invoices.

Review invoices for accuracy and batch according to category.

Enter daily cash receipts from clients.

Prepare daily deposits.

Prepare month end reports.

Maintain 1099 reports.

Resolve customer complaints and assist staff members in the resolution of

problem issues.

Resolve price discrepancies and collection problems.

Assist in answering incoming customer telephone calls.

Assist in processing service orders and scheduling appointments for

service.

Dispatch technicians to appointments.

Maintain all warranty and maintenance contract information and files.

Generate warranty invoices and submit to corporate office for payment.

Assist in other departments as needed and perform other duties as required.

PROBE TECHNOLOGY, INC

AUSTIN, TX

DESIGNER/CHECKER

02/90-11/01

Complete PCB Designs for Probe Cards used in the Wafer Test Process.

Transferred in 1997 from Corporate Headquarters to set up Design Dept. in

Austin, Texas.

TRENDTEC CONTRACT SERVICES

SAN JOSE, CA

DESIGNER/CHECKER

10/86-9/89

Responsible for checking the entire Printed Circuit Board packages,

including schematics, assembly drawings, Bill of Materials, and film

generated artwork.

Other responsibilities were Client Liaison, Job Pricing, Group staffing,

support documentation, and quality control.

SKILLS:

Type 60 wpm

10 Key (by touch)

Clerical and administrative support

Customer Service

Data Entry

Office equipment

Databases: Microsoft Word / Excel / Office

Great Plains / Corrigo / Dandy / Brain / Skyline / AutoCAD / P-Cad

US & Canadian Banking Data Base

Internet Explorer



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