Manager Customer Service

Ryan Gallant

***** ***** ****. ( BROWNSTOWN, MI 48173

abmptk@r.postjobfree.com ( cell 734-***-**** ? home 734-***-****

Credit Manager . Collections Manager . Safety/Training Manager

EXTENSIVELY EXPERIENCED AND GOAL-ORIENTED CREDIT AND COLLECTIONS MANAGER

WITH A DEMONSTRATED TRACK RECORD OF LEADING CREDIT AND COLLECTIONS TEAMS

TO. PROVEN EXPERTISE IN DRIVING EFFICIENCY AND PRODUCTIVITY THROUGH

EVALUATION OF CREDIT/COLLECTIONS PROCEDURES AND IMPLEMENTATION OF PROCESS

IMPROVEMENTS. TALENTED LEADER DIRECTING HIGHLY SKILLED CREDIT AND

COLLECTIONS TEAMS TO SUPPORT ACHIEVEMENT OF OVERALL CORPORATE GOALS AND

OBJECTIVES.

Core competencies include:

Management Collections Credit Analysis

Cost reductions DSO minimization Dispute Resolution

Safety Regulation Quality Control Analysis

Training Cash management Customer Service

Efficiency Improvements

Career Experience

COACHES CATASTROPHE & RESTORATION SERVICES, YPSILANTI, MICHIGAN,

Sales Account Manager 08/2009 - Current

Responsible for the creation, implementation and execution of Action Sales

Plan.

Generate and maintain a credible forecast for accounts and territories and

provide this information

on a regular basis to Senior Management. Serve as the primary customer

contact for technical and business issues for those accounts and

territories assigned. Work with Sales Support Engineers on all technical

issues to ensure timely resolution.

Hascall Steel Company, Ecorse, Michigan,

Corporate Training and Safety Coordinator 11/2006 - 05/2009

Under senior management direction, direct, manage, supervise, and

coordinates the activities and operations of the Training and Safety

Division within Hascall Steel including the companies insurance, safety

regulation, loss control, and property/liability claims programs;

coordinates assigned activities with other divisions, departments, and

outside agencies; and provides highly responsible and complex support to

the CFO.

Key Achievements:

> Developed a comprehensive program that reduced existing Injury Dollars

from nearly $200,000 less than $5,000 for the year.

> Served as lead correspondent for Risk Management.

> Development and implementation of over 25 Safety and Training

procedures to improve efficiency and reduce injuries within Hascall

Steel Company.

> Performed job safety analyses and site safety audits.

> Conducted monthly safety meetings.

Virginia Tile Company, Livonia, Michigan,

Credit Manager 09/2003-10/2006

Report to Vice President. Accountable for the entire credit granting

process, including the consistent application of a credit policy and

periodic credit reviews of existing customers, with the goal of optimizing

the mix of company sales and bad debt losses.

Managed 3 credit/collections specialists. Handle all collections and trade

accounts receivable for 3 locations (MI, IL and OH). Management

responsibilities including the hiring and termination of staff, evaluating

reports on collections metrics to implement process improvements resulting

in greater efficiency and productivity.

Key Achievement:

> Successfully investigated and researched credit worthiness of a

prospective customer using internal tools to analyzed data obtained

from credit reports, credit references, and financial reports.

Evaluate customer credit options, while minimizing the company's

exposure overall by 10%.

> Successfully reduced collection averages from 76 days down to 47 days

> Write-offs diminished from 32 accounts down to 14 accounts

> Proactively resolved items over 120 days reducing past due from 22%

down to 10%.

Assistant Credit Manager 08/1999-09/2003

Key Achievements:

> Served as key leader in effectively reducing DSO by 20% over 90 days.

> Assist in the development and implementation of procedures to improve

accuracy and efficiency within the Credit and Collections Department

> Responsible for the reduction of past due, Days Sales Outstanding, and

Average Days Delinquent to below or within company standards.

Customer Service Representative / Inside Sales 02/1997- 08/1999

Key Achievements:

> Responsible for orders, credits, and processing approved pricing

adjustments.

> Consulted customers in product selection, product knowledge, and

promotions.

Meadowbrook Insurance Group, Southfield, Michigan,

Accounting Data Entry 1995 - 1997

Key Achievements:

> Reviewed and evaluated claims against the origination's insurance

policies and reported the information to the assigned attorneys.

> Consistently met deadlines while demonstrating strong analytical and

problem-solving skills to achieve corporate objectives.

Education

> Oakland University, Rochester, MI 1993 - 1997 Business Major Vice

President, Sigma Alpha Epsilon Fraternity

Additional Training

> Dale Carnegie Management Course / Dale Carnegie Training

> Certified in First Aid/CPR/BBP

Software Experience

> Proficient in AS400, JD Edwards, Excel, Microsoft Word, Outlook, Lotus

Notes, GroupWise.

References

. References are available on request.

Contact this candidate