Infrastructure & Information Technology Specialist

Over 27 years experience in the Information Technology field with successes

in Leadership, Project Management, Networks, Software and Hardware.

Concentrations include Windows, Servers, UNIX and Clients.

CERTIFICATIONS

A+, IBM, DELL

Qualification Highlights

Microsoft

Windows 7, Vista, XP, 200, Windows Server 2008, 2003, Active Directory

NT, 98, 95 2000

Sharepoint Exchange Project

SQL Server Office 2007, 2003, 2008 Visio

(MAC), 2010

UNIX\LINUX

SUN Solaris 7, 8, 9, 10 RedHat LINUX NIS

DNS ClearCase Accurev

SAMBA Ubuntu Shell Scripting

Other Software and Hardware

Novell Servers MAC OS X eXceed

Switches/Hubs Wireless LANs VMware

Virtual Box vSphere 4 Legato Backup

Brightstor Backup Intel Sparc

WORK EXPERIENCE

1995-Present HP/Electronic Data Systems Webster, NY

X/Term Advanced Systems Administrator (May 2005-present)

Provide technical support and problem resolution to end users in an Active

Directory Windows OS / Macintosh / UNIX / LINUX

environment. Duties include network troubleshooting, perform daily

backups, client workstation installations, server upgrades

and technical documentation. In addition, other duties include performing

routine maintenance of network servers and clients. Stood

up 5 virtual servers using VMWARE for cost saving measures. Installed ESXi

Virtual Server for customer for proof of concept for

another Xerox group again for cost saving measures. Developed and maintain

2 Sharepoint sites (one for the customer and one for

our team). Currently involved in future planning for installation of

Virtual Box on a MAC to be able to run Windows and OSX in parallel (as

apposed to booting into one or the other operating system).

Team Leader / Advanced Systems Administrator (May 2002 - May 2005)

Recognized and resolved issues impeding SA's, customers, & LOS (day-to-day

guidance). Ticket Backlog management and follow-up

with Team. Root Cause Analysis and follow up as appropriate. Establish

site work priorities as needed. Handled Customer and SA

problem escalations. Assisted with interpersonal conflict resolution.

Input to personnel issues and decisions as requested.

Maintained

schedule for training / vacation / holidays for team. Training

coordination / registration / tracking for team. New

Business Focal

Point. Customer Satisfaction Data review and analysis. Team Productivity

Data review and analysis. Employee Satisfaction review,

analysis, & recommendations. Provided technical support and problem

resolution to over 1,000 end users in a Novell/Active

Directory/Windows OS/Macintosh environment. Duties also include network

troubleshooting, perform daily backups, client

workstation installations, and server upgrades. In addition, other duties

included performing routine maintenance of network servers

and clients

Advanced Systems Administrator (August 1998 - May 2002)

Provided technical support and problem resolution to over 1,000 end users

in a Novell / Windows OS environment. Duties also include network

troubleshooting, perform daily backups, client workstation installations,

and server upgrades. In addition, other duties include performing routine

maintenance of network servers and clients. Provided backup to Technical

Lead as well as SA Manager.

Team Leader / Advanced Systems Engineer (May 1995 - August 1998)

Advanced Systems Engineer at Xerox Business Services, provided technical

support, problem resolution, and enhancements for numerous applications on

40 of Xerox's Business Centers throughout the United States. Responsible

for team workload including project assignments, team process refinement,

and backup to the IM Manager. Provide technical support for pc operations

systems. Was in charge of research and purchase of new hardware for entire

account team. Was involved in BART project (Business Analysis Regression

Testing) of VAX applications in conjunction with NT 4.0 operating system.

1991-1995 Eastman Kodak Credit Corporation (EKCC) Rochester, NY

[Supervisor/Systems Analyst]

Supervised the Management Reporting Facility. EKCC provided numerous

reports to all departments within EKCC as well as

all KODAK district leasing managers. With the acquisition of EKCC by

General Electric, I was involved in all Management

Reporting being converted to another system. Solely responsible for the

Accounts Payable System providing new

development (currently automation of the processing of the data feed

received daily from Kodak Office) and ongoing

maintenance as needed. Provided technical support/training to another

Systems Analyst who is now supporting all

development/maintenance for the Portfolio Department of EKCC.

1990-1991 J.T.S. Computer Services, Inc. Rochester, NY [Systems Consultant]

As Systems Consultant at Paychex, developed modules using C and Oracle in a

Unix environment on HP hardware to satisfy various reporting requirements

of State Tax agencies. Some of the development required laser printer form

generation. All development included documentation, pseudo-code,

structured walkthroughs, and certification testing.

1989-1990 Banker's Trust Company New York City, NY [Senior

Programmer/Analyst]

As Senior Programmer/Analyst was responsible for automating the Trade

Reimbursement system among member banks.

Performed specification preparation, program design and coding using C

language. To develop an effective system,

information was gathered from the cable entry switch computer and automatic

mapping sources into the money transfer

system for clearance.

1988-1989 Suburban Propane Whippany, NJ [Project Manager]

As Project Manager, supervised and coordinated the development and

implementation of the District Network System as well

as its documentation. Managed a staff of three programmer analysts and one

consultant. Implementation of accounts

receivable package and the development of customized modules. Supervised

the analysis and programming of the complete

system.. Systems management duties included interfacing with the district

mainframe programming functions, providing

technical backup to the director of the district system, reviewing and

evaluating the work of all staff members, translating

preliminary system design specifications, and evaluating all projects,

making design and programming recommendations.

1987-1988 Credit Suisse New York City, NY [Project Leader]

As Project Leader, responsible for analyzing functional specifications with

user and/or systems analysts to develop detailed

specifications for assigned projects. Determined optimal design, method of

development, and test plans from detailed

specifications. Participated in the development, design, programming,

testing, and documentation of systems. Provided

technical direction to programmers and programmer analysts. Provided

support and maintenance to existing systems.

1986-1987 Price Waterhouse New York City, NY [Senior Programmer/Analyst]

As Senior Programmer/Analyst, developed, implemented and tested software

programs and provided user training.

Development, design and implementation of professional staffing program.

1980-1985 Sykes Datatronics, Inc. Rochester, NY [Programmer]

Developed and implemented various software programs utilized within the

manufacturing areas resulting in a more effective

use of manpower and equipment. This included specification writing,

program documentation, testing and debugging, user

training, and user manual writing. Maintained liaison with test

engineering and manufacturing furnishing reports of studies

and investigations pertaining to the development of new software

applications to meet current and projected needs. Designed

and implemented real-time software to control an integrated circuit tester.

This included the interface of computer to tester,

communication programs to control the tester and download test sequence

decreasing the troubleshooting time of circuit

boards by 65 percent. Designed and implemented real-time software programs

for card-entry security system.

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