Customer Service Manager

Christopher Lawrence Davis

**** ***** **** ***. * Athens, OH 45701

Cell: 440-***-****

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Professional Experience & Accomplishments

Winegardner and Hammons, Athens, OH (July 2008-current)

Accounting Manager

Manage hotel Accounting Department with sole responsibilities of cash

balancing, accounts receivable, and daily accounting report.

Results

. Helped contribute to the successful completion of the Quality

Assurance Audit, which encompasses tracking of accounting

practices and hotel procedures

. Responsible for one of the lowest, most up-to-date accounts

receivable in the company

. Developed revenue for hotel by accurately researching and

setting up direct billing accounts

. Recognized by Quality Assurance, General Manager, and Board of

Trustees for work completed to help increase business

. Received award for 2009 supervisor of the year

AmTrust Bank, Cleveland, OH (January 2006-June 2008)

Mortgage Funding Specialist

Assisted in the continued growth of AmTrust's mortgage division,

through both wholesale and retail loans.

Results

. Contributed to the formation of the whole loan audit team,

emphasizing income verification and quality loans for investors

. Consistently recognized for both quality and quantity of loans

every month during my last year

. Worked with Vice President of Mortgage Operations, Managers of

all three funding departments, and Quality Assurance Department

to improve efficiency, morale, and quality of each department

Customer Service Representative

Cultivated and promoted new and existing customer relations to expand

the corporate office. Continually worked to grow AmTrust through APEX

and customer service.

Results

. Consistently exceeded goals of cross-sell products and customer

service

. Proven leader and assisted Customer Service Supervisor in

balancing of ATM's, assistance of drawer outages, and audit

procedures

. Recognized in August for opening of most business accounts and

top cross-sell performer in East Cleveland region

BRIGHTON GARDENS ASSISTED LIVING, Westlake, OH (Summer 2005)

Caregiver

Promoted to individual in charge of dining facility, using my

customer service

and work ethic to assist in atmosphere for residents. I was given

the

responsibility of medical assistance to customers, while also working

in dining area. Developed, coached and supervised team of six

individuals.

Results

. Evaluated and improved quality of dining for residents

. Achieved recognition for diligence, work ethic, and customer

service

MILLS EXECUTIVE MOVING DIVISION, Strongsville, OH (Summer 2004)

Moving assistant

Responsible for local and national moves. Worked to assist

in expanding moving business, while assisting in client relations.

WESTLAKE RECREATION CENTER, Westlake, OH (Dec. 2000 - Summer 2002)

Fitness attendant

Responsible for the safety and well-being of customers. Taught

classes in

nutrition, cardiovascular activities, and CPR.

Results

. One of individuals who was in charge of safety, maintenance of

equipment, and opening/closing procedures

. During morning hours, I was given keys to the facility, showing

degree of trust

SCHLOTSKY'S DELI, Carol Stream, IL (March 1998-November 1999)

Manager

Began as a cashier and was quickly promoted to manager. While on

duty, I was

responsible for the productivity and service of the other employees.

I was given

keys to the store, as well as single access to the vault, showing the

confidence the

owner had in my abilities.

Results

. In one year, helped contribute to a nineteen percent growth

in the yearly revenue

. Responsibility and leadership with co-workers lead to the

most highly recognized restaurant in Carol Stream, IL with

regards to cleanliness

. Held accountable for the balancing of drawers, ordering of

products, and weekly deposits

Education

Miami University, Oxford, OH

Bachelor of Science - December 2005

Major: Political Science

Minor: Business Communications

Dale Carnegie Business School - Oak Brook, IL - Summer 1998

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