Sales Service

Darryl K. Hardin

***** ******* ***** *****

Riverview, Florida 33569

813-***-**** ? *******@*****.***

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SUMMARY

Fifteen years of sales experience in the telecommunication industry.

Highly skilled in business development, Major Account service and Key

Account management. Possess strong goal-setting abilities and a dedication

to match and exceed set goals. Works well without supervision, in a team

environment or independently.

CAREER HISTORY

Sales Action Center/Retention Specialist, Alltel Wireless

05/2000 to 04/2010

Primary functions include the sale of wireless phones, wireless internet

cards and accessories to current Alltel wireless customers. Process

activation and/or disconnect request in a timely manner and provide correct

market and product specific information.

? Recognized for reducing churn by providing appropriate follow-up and to

re-enforce the original sale.

? Exceeded all sales and retention goals, and earned ACE Contest Award in

2006 and 2008, Gold Circle Winner

2004 and 2005.

? Successfully collected data for market analysis and integrated sales

planning activities which resulted in the use

of a more effective sales model.

Tier B Escalations Representative, GTE Wireless

11/1998 to 05/2000

Resolved escalated wireless calls, investigated errors on service orders

and/or bills and took action to provide exceptional customer satisfaction.

? Achieved high performance evaluations based on high retention rate of

dissatisfied customers.

? Ensured customer satisfaction while managing time constraints, apparent

obstacles and stressful conditions.

? Utilized vast telecommunication experience to make day to day decisions

with minimal assistance.

Trainer-Lead Associate, GTE 04/1997

to 11/1998

Successfully trained and developed Call Center Associates on the proper

used of N.O.C.V. order system, and S.P.O.C. residential landline order and

billing procedures. Mentored several top producing Call Center Associates

through continuous coaching, motivation and side by side training.

? Served as liaison between management and Call Center Associates.

? Effectively handled customer complaints and referrals.

? Assisted supervisors in all phases of their day to day responsibilities.

SPOC-Billing Associate, GTE 09/1996

to 04/1997

Point of contact for all residential and single-line business customers

contacting GTE. Listened to inquiries, provided relevant information and

correct billing errors. Processed orders for service and made necessary

changes to service, matched needs of the customer to the services/features

offered by GTE. Handled billing inquiries and concerns of GTE customers.

EDUCATION

Bachelor of Arts, Political Science, University of Texas-Arlington

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate