Customer Service Plant

DOUGLAS E. BEEHLER II

**** ******* ***** ***** ***** Center, Ohio 43035

614-***-**** - (Cell) ( **********@*****.***

http://www.linkedin.com/in/douglasbeehler

SUMMARY

Results-oriented Operations Management professional with a proven record of

accomplishments at a Fortune 500 Company including complex manufacturing

environments that focused on customer service, continuous improvement, and

a sense of urgency. Strengths include: a hands-on, collaborative

management style, building effective teams that value diversity and strong

working relationships, and a keen sense of maturity when responding to

stressful situations. Extensive experience includes:

. Strategic Planning and Implementation

. Budget Development and Cost Management

. Lean Manufacturing Principles

. Quality Assurance/Risk Management

. New Plant Start Ups

. New Equipment Installation/Start Up

. Project Management

. Continuous Improvement Processes

PROFESSIONAL EXPERIENCE

General Mills 1984 to 2009

PRODUCTION MANAGER, Martel, Ohio (2008 - 2009)

Managed plant operations for production, packaging, and warehousing of dry

mix baking products ensuring focus on quality, safety, and cost for the

largest dry mix facility in North America.

. Developed and implemented strategic initiatives eliminating performance

gaps by 10%, providing clear direction to staff and coordination with

other departments.

. Drove an increase in efficiency and performance of better than 2.5%

through training, education, and process improvement.

. Consistently achieved customer service requirements for all channels by

delivering flexibility and maintaining a high level of commitment to

customer relationships.

. Implemented continuous improvement processes utilizing lean manufacturing

principles and ensuring a complete understanding of Key Performance

Indicators (KPI) and targets for daily success. System utilized visual

controls for better communication resulting in increased knowledge and

performance.

. Ensured Good Manufacturing Practices (GMP's) and Standard Operating

Procedures (SOP's) were established and followed in order to meet

objectives and maintain food safety and quality standards.

TEAM LEADER III, Martel, Ohio (2006 - 2008)

Senior Team Leader responsible for directing Team Leader staff, developing

performance, and building strong leadership skills for the organization.

. Provided coaching and mentoring to Team Leader staff, ensuring

production, quality, sanitation, department budgets, and customer

relationships remained on track to meet targets.

. Developed and implemented Daily Production meetings establishing gaps

against the key performance indicators (KPI) and root cause for the

failures.

. Developed a scheduling matrix to determine gaps in customer service

resulting in better planning and increased flexibility for meeting

demands.

. Worked closely with Sanitation Department to developed and implement a

plan for plant clean ups and execution resulting in a reduction of 96 man

hours and $32,000 annually in savings.

. Developed an effective labor relations strategy working closely with

Management and Union representatives resulting in a reduced number of

grievances and a better working relationship.

START-UP MANAGER, Covington, Georgia (2005 - 2006)

Coordinated all facets of start up projects including communication to all

key stake holders, defining manufacturing requirements, ensuring all plant

requirements are in compliance, developing budgets, training plans and

executing successful vertical start ups.

. Served as liaison between plant and corporate engineering on projects.

. Developed and maintained manufacturing requirements documents for new

equipment and processes ensuring minimum expectations were met at the

time of production start up.

. Supervised installation and start-up of lean processing system reducing

equipment and cleaning times by 70%, improving process flow and reducing

losses by 25%.

. Led team through accelerated product testing in order to achieve

production schedule and meet target market timelines.

TEAM LEADER II, Covington, Georgia (2002 - 2005)

Managed and directed operations staff of 44 technicians, in a high

involvement work system, across three processing systems and seven

packaging lines including the cross-functional areas of processing,

packaging, material handling, maintenance, quality, engineering, and

sanitation.

. Developed and managed functional scorecards for each of four operational

teams resulting in increased knowledge and awareness of effectiveness.

. Initiated a packaging improvement process to increase production

efficiency by 5%.

. Redesigned processing work area helping to improve the overall efficiency

of operations reducing downtime by 10%.

. Designed and implemented a process which significantly improved

sanitation requirements through the use of specific, objective, and

measurable goals.

TEAM LEADER I, Toledo, Ohio (2000 - 2002)

Managed the production of 40 union employees across 15 packaging lines

producing multiple products providing support and coaching in the decision

making process.

. Implemented a planning process that delivered production goals 26

consecutive months.

. Initiated a training program for production operators resulting in

increased process and equipment knowledge.

. Established TPM processes for sanitation and maintenance increasing the

overall reliability and effectiveness of machinery.

. Championed a culture of participation and ownership through development

of teams and better understanding of the business.

PLANT START-UP TECHNICIAN, Toledo, Ohio (1990 - 2000)

Hand-selected by plant leadership to assist in start up of new plant

facility including plant layout, designing of work system, work rules,

employee expectations and accountabilities, training, and physical start up

of plant operations.

. Developed written processes of physical plant flow to determine best way

to complete work.

. Assisted in determining layout of plant equipment and processes using

value stream mapping principles to achieve optimal performance.

. Determined and implemented training plan for introducing new employees

into the facility and ensured every employee had ownership of their work

environment.

. Identified and communicated minimum skill level expectations for

employees along with timelines for achieving.

. Composed and maintained a written hard copy of work system guidelines

that included mission, vision, values, expectations, skill levels, pay

levels, hours of operations, and work system rules.

OPERATOR, Toledo, Ohio (1984 - 1990)

Learned the General Mills Operations business from the ground-up as Bag

line operator, RTS frosting operator, machine packaging operator, and

supply driver.

. Led a joint initiative to redesign the work system increasing capacity by

3 million cases.

. Reduced line changeovers by 2 hours gaining 8.5 additional days of

capacity annually.

EDUCATION

Troy State University

BS Bachelor of Science

. Graduated Summa Cum Laude (GPA 3.836/4.0)

. Member of Alpha Sigma Lambda National Honor Society, Zeta Delta Chapter

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